eCarOne

Today, we went to eCarOne and i got to test drive the 3 vehicles that i am trying to choose from: BMW X4 M40i, Porsche Macan, and Mercedes GLC AMG 43. It was an AWESOME hassle free experience. Ahmad Adam A vehicles that i am trying to choose from: BMW X4 M40i, Porsche Macan, and Mercedes GLC AMG 43. It was an AWESOME hassle free experience. Ahmad Adam Assi was so accommodating. I was able to experience the way each car handles on the road. And there is a difference in the way they perform on the road. If you are looking to buy a nice preowned vehicle, stop by eCarOne in Plano. And for a great experience ask for Ahmad Adam Assi. More

Nice easy to deal and test drive, friendly and respectful knowledgeable salesperson No surprises at finance knowledgeable salesperson No surprises at finance More

It was a quick and seamless process. Great customer service and efficient way to purchase a car. Great customer service and efficient way to purchase a car. More

I love the car selections and service. Everyone is very attentive but not overbearing. You are given the autonomy to make the best decision for yourself without some hovering. Always avail Everyone is very attentive but not overbearing. You are given the autonomy to make the best decision for yourself without some hovering. Always available to respond to questions and the atmosphere and attitudes are great! More

Ken was amazing to work with; he made the whole process great to deal with and helped through everything from test drives to trade ins! Highly recommend Ken if you go in there. Be aware, dealer has non great to deal with and helped through everything from test drives to trade ins! Highly recommend Ken if you go in there. Be aware, dealer has non-negotiable add ons and in fact the vehicle prices are non negotiable as well. They are willing to work with you once at the closing table, work them there ;) More

I purchased a used 2024 Mercedes-Benz GLS from eCarOne in December 2024, trusting their advertised 150-point inspection and assurance that everything was in top condition. Unfortunately, within one hour of c December 2024, trusting their advertised 150-point inspection and assurance that everything was in top condition. Unfortunately, within one hour of completing the purchase, I discovered a major air-conditioning issue. I immediately reported the problem on the same day to my salesperson, but instead of taking any responsibility, I was told to take it directly to Mercedes-Benz. As a result, my vehicle has spent nearly two months in the service center, meaning I have had the car for less than one full day since I purchased it. I have been still waiting for Benz to fix the issue. While I understand that the salesperson might not have been aware of the issue, my concern is how a problem this significant passed their 150-point inspection. The dealership advertised the car as thoroughly checked, but clearly, something was missed. If a basic system like air-conditioning was faulty right after purchase, it raises serious concerns about the accuracy of their inspections. I am extremely disappointed with the lack of accountability and the inconvenience this has caused. I urge anyone considering buying a vehicle from eCarOne to be extra cautious and thoroughly inspect everything before completing their purchase, as their advertised inspections do not seem to guarantee a trouble-free experience. More

Easiest car buying experience that I've had in person. Nice facility and very comfortable to wait within. Nice facility and very comfortable to wait within. More

Working with eCarOne was the best car buying experience I have ever had! No high pressure sales tactics. Very laid back, yet efficient. I liked being able to test drive with my family and being able to ta have ever had! No high pressure sales tactics. Very laid back, yet efficient. I liked being able to test drive with my family and being able to take the time to explore each vehicle thoroughly. Once I decided on the one, everything else went so quickly. I appreciated the whole experience and will definitely shop eCarOne when I am in the market for my next vehicle! More

My salesman Dao was pretty good for the most part rate him 8 out of 10 just didn’t seems concerned or enthused and kept trying to push financing on me , only issues is when they try and sell warranties if him 8 out of 10 just didn’t seems concerned or enthused and kept trying to push financing on me , only issues is when they try and sell warranties if you don’t know they will tell you anything never trust a fast talker ! A guy asked at the front desk asked if I had any questions , I asked could we negotiate the sales price by 1k on a cash deal and his response was vehicles are competitively priced so they couldn’t but in reality they could because the adjusted prices to sell me ADD ONS guess deals have to be beneficial to the dealer and not the customer, so far happy with the vehicle so no complaints as of yet , would I do business there in the future guess it just depends on the vehicle. Was missing some paperwork but was emailed shortly after More

Paul and the E-CarOne team were outstanding. The service was excellent, the financing was quick, and the entire process was fast and efficient. The service was excellent, the financing was quick, and the entire process was fast and efficient. More