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eCarOne

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,782 Reviews
The inventory of used cars for sale on our lot are of exceptional quality. Every car is hand selected, researched and inspected before it's acquired to ensure that only the highest quality and best conditioned cars make it in to our luxury used inventory. We love vehicles with the bells and whistles, and take pride in offering the largest selection of fully loaded, best optioned and feature-rich cars under one roof. Our cars have better pedigree. We offer huge selection of off-lease cars that come from the source, the manufacturer's bank or leasing arm; not auction rejects or dealer-aged inventory like most competitors. We offer a smarter alternative than paying MSRP for a new vehicle: a current year model with low miles still under factory warranty for a fraction of the new car price. We analyze and review prices in real-time to ensure our no-haggle, negotiation-free pricing strategy stands up to the test. We use advanced software and massive up-to-the minute databases of similar advertised vehicles nationwide, to recalculate and adjust pricing daily. We offer an unbiased price analysis report from KBB Price Advisor free of charge. For added transparency, use the Fair Market Range tool to know the fair purchase price. Finally, as a confirmation of our best price commitment, we guarantee to meet or beat any metroplex competitor's advertised price. Our Mission Powered by a transformative business model, proprietary technology, a unique sales experience, and some of the best people on Earth, we're in a position to challenge the way cars are bought and sold, and rewrite new rules. We provide off-lease luxury cars in the Plano area, direct from the source. eCarOne is a community-oriented car dealership proudly serving the Plano area, and neighboring communities including Irving, Plano and Frisco. We also proudly offer a delivery option for customers shopping for a used luxury car from the Houston or Oklahoma City areas and beyond.
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4400 W Plano Pkwy

Plano, TX

75093

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Showing 2,782 reviews

July 06, 2024

He was professional and helpful. I would recommend he to anyone looking for a car. More

by krfosterj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Britton, Jessi Lawrence
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Nov 12, 2024 -

eCarOne responded

Thank you for taking the time to share your experience with Paul! We’re delighted to hear that he was professional and helpful during your visit. Your recommendation means a lot to both Paul and our team at eCarOne. We appreciate your trust and look forward to assisting you or anyone you send our way in the future. Enjoy your new vehicle!

July 02, 2024

Zara was very helpful and made the buying process smooth. Finance department was good and quick. They promised to have remaining steps taken care without hassle. More

by Raj Reddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zara Al-Shaibani
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Nov 12, 2024 -

eCarOne responded

Thank you so much for your kind words and for choosing eCarOne for your BMW purchase! We’re thrilled to hear that Zara provided excellent assistance and made your buying experience smooth. It’s great to know that our finance department met your expectations with their efficiency. We’re committed to ensuring that any remaining steps are handled seamlessly, just as promised. Enjoy your new BMW, and we look forward to serving you again in the future!

July 01, 2024

Perfect place for good cars with good price . Very helping people with different varieties of all brands. More

by Jash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim
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Nov 12, 2024 -

eCarOne responded

Thank you for your wonderful feedback! We're so glad you found eCarOne to be the perfect place for quality cars at great prices. Kim and the rest of our team work hard to offer exceptional service and a wide selection of vehicles, including your new BMW. Your satisfaction is our top priority, and it means a lot to know you appreciated the variety and assistance. Enjoy your new ride, and we hope to see you again in the future!

June 27, 2024

Tanner and the whole team were excellent. Such a smooth and non pressured buying experience. Will definitely be back. More

by Josh Cox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

eCarOne responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Tanner and the whole eCarOne team made your BMW purchase smooth and pressure-free. Creating a relaxed and positive buying atmosphere is what we strive for, and it's wonderful to know that you felt that. We look forward to welcoming you back in the future. Enjoy your new BMW!

June 26, 2024

My service after the sale is unacceptable, my temp tag for my vehicle expired even though they had over 40 days to resolve it. I wouldn’t recommend buying from this dealership if you’re out of state.Due t More

by dredmovie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Rhima
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Tran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

eCarOne responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your temporary tag and for the frustration this caused, especially regarding your out-of-town trip. We understand how critical it is to have all documentation processed promptly, and it’s disappointing to hear that we fell short in this area. At eCarOne, we aim to make the post-sale process as seamless as possible, including handling registration and tag matters efficiently, even for out-of-state customers. While we strive to meet all deadlines, there are instances where delays can occur due to factors outside of our immediate control. However, we recognize that this does not lessen the frustration or inconvenience, and we sincerely regret that it impacted your ability to use your vehicle as planned. We take your feedback seriously and will be reviewing the situation with our team to ensure we improve communication and the processing time for out-of-state transactions. Your experience is not reflective of the level of service we strive to provide, and we hope you will consider giving us another chance to restore your confidence in us. If there is anything we can do to assist with your current situation or further address your concerns, please feel free to reach out. We value your business and would appreciate the opportunity to make things right.

June 23, 2024

Before coming here I went to another dealer in Hurst for a CX-5. The customer service was awful. eCarOne and Adam were a complete 180 with complimentary drinks and even letting me take a test drive alone (w More

by Devin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

eCarOne responded

Thank you for sharing your experience, Devin! We’re delighted that Adam and the entire eCarOne team were able to provide you with the exceptional service you deserve. It's the attention to those “little things,” like offering a relaxed test drive and refreshments, that we believe make a big difference in your car-buying journey. We apologize for any delays due to the system issues but appreciate your understanding and patience. We're glad we could make up for it with a positive experience. Enjoy your new ride, and thank you for choosing eCarOne!

June 19, 2024

The team made my car purchase easy! Zara was super nice and patient with us as we tried several different cars. More

by Bobbycisneros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zara Al-Shaibani
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Nov 12, 2024 -

eCarOne responded

Thank you, Bobby, for your fantastic feedback! We're so pleased to hear that Zara and the eCarOne team made your Tesla purchase an easy and enjoyable experience. Zara's patience and kindness truly reflect our commitment to ensuring customers find the perfect fit. We appreciate you taking the time to share your experience and hope you enjoy every moment with your new Tesla. Safe travels, and we look forward to assisting you again in the future!

June 17, 2024

No pressure. Very helpful. Dau was great and we love the auto. It was exactly what we were told it would be. The dealership was very clean. The only surprise More

by Alan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dau Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

eCarOne responded

Thank you, Alan, for taking the time to share your experience with Dau and the eCarOne team! We're delighted to hear that you appreciated the no-pressure approach and found our dealership clean and welcoming. Most importantly, we’re glad your Infiniti was exactly what you were promised and that you love it! We do apologize for the gas tank not being full and appreciate your understanding—your feedback helps us improve. Thank you for your recommendation, and we look forward to seeing you again in the future. Enjoy your new ride!

June 17, 2024

From my first contact with the dealership, I had A1 service until closing of the deal. More

by Jimmyguy708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dau Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

eCarOne responded

Thank you, Jimmy, for sharing your experience with us! We’re thrilled to hear that your Mercedes purchase journey was seamless from start to finish and that you received A1 service throughout. Providing top-tier service is what we strive for at eCarOne, and your satisfaction means the world to us. We hope you enjoy every mile in your new Mercedes, and we look forward to assisting you again in the future!

June 15, 2024

Tanner was the best! ! I got this car all because of him and his great work! More

by Bre Veader
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

eCarOne responded

Thank you, Bre, for your amazing review! We’re so glad to hear that Tanner made such a positive impact on your Mercedes purchase. He truly goes above and beyond for our customers, and we’re thrilled that his hard work helped you drive away in the car you wanted. We appreciate you sharing your experience and look forward to serving you again in the future. Enjoy your new Mercedes!

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