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eCarOne

Plano, TX

4.8
2,394 Reviews
An Easier Way for a Great Buy on Luxury, Still Backed by the Factory Warranty Shop, finance, and reserve your car in just a few clicks. No-Haggle Fixed Pricing Home Delivery | 5 Day Money Back* Rates Start @ 1.99* | 90 Days No Payments* Simple Trade Process | Protection & Warranty Plans
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4400 W Plano Pkwy

Plano, TX

75093

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Showing 2,394 reviews

April 02, 2024

I have not heard from Recon even after written complaint. Management deletes emails without reading or it goes undelivered. There was only one key and they said they cant provide another one, that costed $55 More

by Mitra Navarro
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ash Osman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Otte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Yuen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

eCarOne responded

Hi Mitra, we have actually replied to you about this situation. Your salesman spoke to you about the number of keys before you purchased the vehicle, this is part of his process during delivery. He also walked through the entire vehicle with you in great detail before you took it home to ensure the condition of the vehicle was agreeable. We are sorry about your frustrations but unfortunately, most of what you have described is not accurate. We hope you enjoy your new vehicle.

April 02, 2024

Adam was knowledgeable, courteous and thorough. If you’re in the market for a vehicle go see Adam for a great car buying experience. More

by Cristy Huston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Adam and the team took great care of you. Congrats on your new Genesis. Hope to see you again in the future.

April 01, 2024

The salesman was attentive and very helpful while I was shopping for my vehicle . He was patient and very knowledgeable about both vehicles that I was interested in purchasing More

by aug1511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessi Lawrence
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Adam and the team took great care of you. Congrats on your new Porsche. Hope to see you again in the future.

April 01, 2024

He is such a great and very kind agent of car. I am very happy buying that car Thank you so much. I really appreciate it More

by Knw0171
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Johnny and the team took great care of you. Congrats on your new Mercedes. Hope to see you again in the future.

April 01, 2024

Very fast and very easy. Found the car I wanted online and contacted the deal to purchase. We did everything via phone and email I arrived to test drive and sign papers ver More

by Timothy.harris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Vinhand the team took great care of you. Congrats on your new Tesla. Hope to see you again in the future.

April 01, 2024

Vinh Le was excellent to work with and very thorough! I would recommend this dealership and salesman. Vinh made the process easy, I traveled from another state so we communicated by phone a lot and he fo More

by Magymargaret
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Vinh and the team took great care of you. Congrats on your new BMW. Hope to see you again in the future.

March 30, 2024

Everything went great. Everyone was helpful. Lisa took care of 1 problem quickly. Was a pleasure to work with the dealership. More

by Mdabramson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Johnny, Lisa and the team took great care of you. Congrats on your new Genesis. Hope to see you again in the future.

March 30, 2024

Johnny was picked as a result of reviews and experience he had in the industry. I was never disappointed. He was efficient, quick to respond and did everything with professionalism. He was truthful and More

by Mdabramson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Johnny and the team took great care of you. Congrats on your new Genesis. Hope to see you again in the future.

March 30, 2024

I found the Vehicle I wanted at a lower price and mileage than I had seen. They reserved it for me the next day, took care of the transaction in less than 2 hours. Very responsive and transparent process. Wo More

by shawnarmartin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Johnny and the team took great care of you. Congrats on your new Tesla. Hope to see you again in the future.

March 29, 2024

I wouldn’t buy a car from anyone else. He was very accommodating. Literally running around to make sure I make it on time to work! I will tell everyone I know to shop with mr. Osman! ❤️ More

by Memenguyen24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

eCarOne responded

Thank you for your review. So happy to hear Ash and the team took great care of you. Congrats on your new Cadillac. Hope to see you again in the future.

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