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Walt was very professional, friendly and good in... - ZINAM
Walt was very professional, friendly and good in listening and communicating with me about my concerns about my car. I am happy with the service.
Bremerton Webster Jr.was an excellent sales person! He... - dopeete7
Bremerton Webster Jr.was an excellent sales person! He answered all my questions and went beyond by programming my car. He has been there for me when I called him about a question. I had not planned to buy a car that day but he made a very good offer that I could not refused. I’m very happy with my decision to buy my car. Thank you so much Bremerton Webster for your outstanding help!!
Could not have gotten better service than Mike and Jimmy.... - Ford F250 2021
Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama
2018 accord regular maintenance - nb16
Leslie is always courteous and professional. I always receive excellent service there, that's why we only take our vehicles there to be worked on.
I always get top notch service when I take my car for... - ddouthitt1906
I always get top notch service when I take my car for service. On my last visit I expected to be there for 2-3 hours since I made my appointment at short notice. I was out in less than an hour.
Jacky Jones Ford Lincoln Mercury and specifically Jeff... - Jim
Jacky Jones Ford Lincoln Mercury and specifically
Jeff King provided a most comfortable and enjoyable experience! THANK YOU
Second vehicle purchased from Jacky Jones and the experience couldn’t be BETTER !!
It was awesome we want to thank mr.rick Henry for his excell - Mlutrica 1299
My husband and I give freeway Honda a 5star because they really blessed us as first time buyers to walk in and ride out in a new car and truly like to thank Rick Henry for making it possible for my husband to get back and forth to work with no problem...thanks Rick Henry from Quincy and Lutrica weaver
The service department at McConnell is amazing! It is... - Eric
The service department at McConnell is amazing! It is very clean, is well organized, has comfy chairs, and has free coffee and bottled drinks.
All the employees are friendly, and they do NOT “push” customers to purchase unnecessary maintenance services. And the service manager (Pat) goes above and beyond to keep his customers satisfied.
Auto nation Honda Bel Air Mall service department is... - V. Ross
Auto nation Honda Bel Air Mall service department is awful! I took my 2019 CRV in for routine pre paid maintenance. Was told my 1yr old car tires are no longer any good, but I can purchase a new set. When I said there should be no way the tires are bad and I'm not going to buy news, they then refused to do my alignment! After I went to another tire shop, they inspected my tires and said all I needed was the alignment and no need to purchase new tires at this time! This has really upset me. They are such liars and scammers! I hate being lied too. I'm scared to keep going for my pre paid services! The service manager backed his mechanic and lied further. They need to change the entire department!
Is just ok service, just ok? - Dr B
Brought my car here today for a recall service and a warranty service. Ten days have elapsed between me coming into the dealership and my appointment. Despite two email confirmations of my service appointment, a service advisor (Carla) said it was my responsibility to check before arrival that the parts had come in. Really? Then she (Carla) told me I didn’t have a confirmed appointment because my service advisor was not here that day. She never even checked to see if my parts had come in. They had. She refused to help me and pushed me off on to another service advisor who could not find any of my paperwork from “my” service advisor. Then he tried to explain that this was my fault for not communinicating with “my” service advisor about scheduling service on his day off, but they would “try to work me in”. Eight hours later I was told that my car was ready. Really? They were supposed to wash it, but it looked like they only threw a bucket of dirt water on it. I asked the service advisor to have it washed again and he said, it was ok, and that’s as good as it gets. Really? A one year old Accord covered in dirt-water was as good as it gets? He told me there was nobody to wash it and that I would have to wait (over an hour now) to have it washed. I hope it is better than, “ok”. I hope my recall and warranty service are better than “ok”. Sad that today at Sam Boswell “ok” seems to be good enough. I have been purchasing Honda’s here for almost 30 years and this piss-poor service is definitely NOT ok! I guess I will have to take my business elsewhere, because when I expressed my displeasure all the could say, was “ok”. Really?
Service department rotate tires scratched every wheel on... - Jeff campbell
Service department rotate tires scratched every wheel on my car..service manager was unpleasant when I pointed out all the scratches. Manager said I was being picky..
Nothing but issues. - korori3
They cannot do the simplest of things. I had an oil change and tire rotation. They did not do the tire rotation and they did a poor job on the oil change to a point which I had to replace the engine. Then one of the service employees kept hanging up on me.
Had an oil change and tire rotation done on my 2019... - Cp12
Had an oil change and tire rotation done on my 2019 accord. I always go to another dealership but was not able to get in with them quickly. Serra Honda charged me $20 more than the other dealership. I called to ask why and the guy told me the other dealership must not being using Honda parts! I will never go back to them!
Horrible experience with Brian the finance manager. Not... - Nag36801
Horrible experience with Brian the finance manager. Not professional at all. Customer service is terrible. Service department needs to improve. No one is on one accord. The general manager would not even speak with us to hear our concern. Will never shop here again or recommend this dealership. Mr JJ taylor is the only reason why I’m not putting a worse review. He at-least tried to get the issue resolved. At this point beware of Brian the internet sales manager the service department has issues and management will not speak with you. This dealership’s management is willing to take your money but not hear your concerns. Buyers beware. I usually never post negative reviews, but after almost 2 weeks of this nonsense, something had to be said. WILL NEVER RECOMMEND
Brought my 2016 Honda Civic in for an oil change and tire... - egrilliot
Brought my 2016 Honda Civic in for an oil change and tire rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the oil change.
Every time I bring the car into service, I'm told there... - Swaby12
Every time I bring the car into service, I'm told there is something wrong with it. This time it's the battery and air filter; yet the car is running perfectly.
They appear to up charge on everything. Not happy; miss my old dealership in New York
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.