Is just ok service, just ok? - Dr B
Brought my car here today for a recall service and a warranty service. Ten days have elapsed between me coming into the dealership and my appointment. Despite two email confirmations of my service appointment, a service advisor (Carla) said it was my responsibility to check before arrival that the parts had come in. Really? Then she (Carla) told me I didn’t have a confirmed appointment because my service advisor was not here that day. She never even checked to see if my parts had come in. They had. She refused to help me and pushed me off on to another service advisor who could not find any of my paperwork from “my” service advisor. Then he tried to explain that this was my fault for not communinicating with “my” service advisor about scheduling service on his day off, but they would “try to work me in”. Eight hours later I was told that my car was ready. Really? They were supposed to wash it, but it looked like they only threw a bucket of dirt water on it. I asked the service advisor to have it washed again and he said, it was ok, and that’s as good as it gets. Really? A one year old Accord covered in dirt-water was as good as it gets? He told me there was nobody to wash it and that I would have to wait (over an hour now) to have it washed. I hope it is better than, “ok”. I hope my recall and warranty service are better than “ok”. Sad that today at Sam Boswell “ok” seems to be good enough. I have been purchasing Honda’s here for almost 30 years and this piss-poor service is definitely NOT ok! I guess I will have to take my business elsewhere, because when I expressed my displeasure all the could say, was “ok”. Really?
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