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New car purchase - TerriHewitt2017
Don Corbit was very helpful and also very knowledgable. He went above and beyond to find the exact color and model I wanted. Definitely will refer my friends and family to him.
Top Reviewed Specialists At This Dealership
GMC TRuck - j7740
This was the 3rd vehicle we have purchased from Ben Eddings. They were very professional in dealing with us. They did not push us to buy. We have received excellent service from them and when we plan to buy another vehicle we will buy from Ben Eeddings
Go above and beyond to help you. - T&R
We were traveling through the area and the nav system in our new cadillac decided it wasn't going to work. Everything else in the cue worked. So locating the closest dealership to out hotel was Parker. Upon arriving we saw a salesman putting the rope across the lot. We pulled up and we were able to catch him (BRYCE) to ask what time they open tomorrow. He said 8am and we explained we were on a road trip from PA to NM. He asked what the issue was that we were having trouble with. We told him and he easily could have said come back tomorrow and see service, but he did not! He took the time to say "Lets see if we can do a hard restart on your system and it may fix the problem. He stayed there with us and took us step by step through the process to see if it that would fix the problem. Sure enough it did and we were back on the road! Bryce went out of his way, after hours to help us out! Incredible! If you are looking for a salesman who will take excellent care of you, Call Bryce! Its obvious this dealership rocks its customer service.
Many THANKS Bryce!
Rebecca and Todd ( PA)
Routine Service - Roger
The dealership personnel were very courteous and go our vehicle in and out quickly on schedule. We couldn't ask for better service. Great job.
service - CGLYNN.GG
WE purchased an Escalade from Mike and Frank back in Feburary, this visit was our first, it was prompt and friendly, we drove from Little Rock to purchase this vehicle and so far was worth the drive.
Very professional friendly service center - Mike P
The service personnel are very efficient, knowledgeable and friendly. I have had my Cadillac for over 4 years and always take it to Cadillac of Bentonville as I know that the work will be done correctly. If I buy another Cadillac it will be from Cadillac of Bentonville because of service center and their very friendly sales team.
Never never again - Gimmneycricket
Purchased a used vehicle, and not only did they power book the vehicle at three times what it was worth, after we left looking at our paper work the paperwork we had did not match the vehicle we had!!!!! I'm still fighting with this dealership to fix their mistakes, finance manager should be held accountable and the general manager for allowing this to happen on his watch! Never ever will or should I recommend this dealership!
Parts department problems - Jeremy
Ordered floor liners in person at the parts department to insure I got the right ones. Called for 4-5 days before finally speaking to Cody in parts who said they were in. I drive an hour to Jonesboro to find that they are not in. Cody says well I can ship them to you. I thought that would be awesome. So I give him a $100 and $25 Chevy rewards voucher as partial payment and go for my card to pay the balance. He said “don’t worry about the difference, we have a little wiggle room on the price.” This was on a Wednesday so on Friday I call to verify that they’d been shipped only to find Cody had quit. Now the dealership will not honor the price Cody promised me. It seems that working with management at this dealership is impossible. I hate being made to be a liar but this is exactly the way I’m being
made to feel.
To Money Hungery and don't care about their customer - Unsatisfied costumer
Let me start by saying the extended warranty they offer and I paid an extra $1500 for is a joke.. It never covers any thing and the service center will make sure of this from what I have experienced.. The people who work in their service center doesn't have enough respect to call you to inform of what they are going to do to you car and that isn't going to be covered before they do the work.. Even after you make it very clean that you want them to call you before they do anything that will cost you money.. They even give your their word that they will call but guess what the only call you get is to inform you that your car is done and that you now owe them money because this amazing warranty that you bought wont cover the cost.. The warranty is suppost to be bumper to bumper 75000miles if anything breaks they fix it you'll never pay more them a 100$ out of pocket and that is only suppost to be if you use a company that is outside of their an approved machanic list.. Even the dealerships sells ppl is like a bunch of buzzards that hover over you and pressurer the xxxx out of you.. Filling your head with a bunch of deals that is not at all what they act like they are.. I wish I would of never bought anything from this car lot and I will never take my car back to them again! Not even for any of my services I would rather pay out of pocket then give them another dollar of my money...
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
Buy your Cadillac in Little Rock! - badexperience
The service at Smith in Fort Smith is terrible. They are slow, and it seems every little thing is not covered by warranty, such as cleaning carbon out of the induction on a brand new car? They sing a great song up front, then you have to shell out the bucks. In my opinion, they are con artists. Never again for me!
Cadillac Service Advisor
Orr Chevrolet Cadillac