Always Great Service - Terry's Baby
We have been using the Orr Service center for several years now, and have always had excellent service. Everyone treats you like family; the work is doing promptly and professionally. Have never had to bring the car back a second time for the same service...it is done right the first time.
Top Reviewed Specialists At This Dealership
Great experience at Phil Wright - snugs
From the test drive to the finalization of the deal, everything was super easy and smooth. I would definitely recommend seeing them for your automobile needs. :)
New Vehicle Specialist
Great Dealership! - ricks27310
I commend the staff at Gregg Orr for a great buying experience As most people can attest to the purchase of a car can be quite stressful. My salesman, Josh, actually made my purchase enjoyable. All of the other staff were quite congenial. My hat’s off to everybody at Gregg Orr. Thank you!
New Car Director
Service - jlrpruitt
Eli, is always friendly, knowledgeable and understands our needs! He doesn’t push products he addresses our needs. We have dealt with him for several years and have always been pleased.
GMC TRuck - j7740
This was the 3rd vehicle we have purchased from Ben Eddings. They were very professional in dealing with us. They did not push us to buy. We have received excellent service from them and when we plan to buy another vehicle we will buy from Ben Eeddings
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
Go above and beyond to help you. - T&R
We were traveling through the area and the nav system in our new cadillac decided it wasn't going to work. Everything else in the cue worked. So locating the closest dealership to out hotel was Parker. Upon arriving we saw a salesman putting the rope across the lot. We pulled up and we were able to catch him (BRYCE) to ask what time they open tomorrow. He said 8am and we explained we were on a road trip from PA to NM. He asked what the issue was that we were having trouble with. We told him and he easily could have said come back tomorrow and see service, but he did not! He took the time to say "Lets see if we can do a hard restart on your system and it may fix the problem. He stayed there with us and took us step by step through the process to see if it that would fix the problem. Sure enough it did and we were back on the road! Bryce went out of his way, after hours to help us out! Incredible! If you are looking for a salesman who will take excellent care of you, Call Bryce! Its obvious this dealership rocks its customer service.
Many THANKS Bryce!
Rebecca and Todd ( PA)
Routine Service - Roger
The dealership personnel were very courteous and go our vehicle in and out quickly on schedule. We couldn't ask for better service. Great job.
Great Service Experience w/Chris Bos - Ron S.
Brought my 2016 CTS in for regular service plus wanted tires checked for balancing as I was starting to feel and hear a little rumble -- concerned there might be some cupping -- car had much less that 10K miles on it. Chris made sure I had a loan car. The technician discovered that indeed there was cupping so Chris arranged to have tires replaced under warranty and had my car delivered back to me as we live about 70 miles from the dealership. Car rides much smoother now. Very happy with the customer care and service thanks to Chris.
To Money Hungery and don't care about their customer - Unsatisfied costumer
Let me start by saying the extended warranty they offer and I paid an extra $1500 for is a joke.. It never covers any thing and the service center will make sure of this from what I have experienced.. The people who work in their service center doesn't have enough respect to call you to inform of what they are going to do to you car and that isn't going to be covered before they do the work.. Even after you make it very clean that you want them to call you before they do anything that will cost you money.. They even give your their word that they will call but guess what the only call you get is to inform you that your car is done and that you now owe them money because this amazing warranty that you bought wont cover the cost.. The warranty is suppost to be bumper to bumper 75000miles if anything breaks they fix it you'll never pay more them a 100$ out of pocket and that is only suppost to be if you use a company that is outside of their an approved machanic list.. Even the dealerships sells ppl is like a bunch of buzzards that hover over you and pressurer the xxxx out of you.. Filling your head with a bunch of deals that is not at all what they act like they are.. I wish I would of never bought anything from this car lot and I will never take my car back to them again! Not even for any of my services I would rather pay out of pocket then give them another dollar of my money...
Love My Cadillac - LMBall
They made buying the car I wanted possible. My salesman Marty Yates went above and beyond for me. Have since continued to have all certified maintenance done here also. Great Deal--Great Dealership!
Buy your Cadillac in Little Rock! - badexperience
The service at Smith in Fort Smith is terrible. They are slow, and it seems every little thing is not covered by warranty, such as cleaning carbon out of the induction on a brand new car? They sing a great song up front, then you have to shell out the bucks. In my opinion, they are con artists. Never again for me!
Phil Wright Toyota
Orr Chevrolet Cadillac