109 California Nissan Dealers

Highly sophisticated and enriching buying experience! - A Parikh

Jon Golding is a most genuine and professional sales consultant, and gave us a highly sophisticated and enriching buying experience! Many thanks to Del Grande Dealer Group for their amazing service all the way from the buying phase to post purchase support. Special gratitude to Jonathan Golding for prompt responses and timely feedback on our vehicle related questions. As a customer who is investing in an expensive purchase and as important as a car, we rely to some extent on our sales associates to provide accurate information on complex technical aspects of vehicle quality. Jonathan Golding and DGDG deliver top returns for our faith invested in them during customer buying process. They certainly do not push to market vehicles (which is rare to get), but rather are highly adept in providing correct guidance and options that suit and prioritize on customer's specific needs and wishes. This results in not only obtaining a vehicle that is more than worth the monetary investment but also that fulfills desired qualities, traits, type and features of the vehicle that you were looking for. It is not doubt that only an intelligent, considerate, attentive, knowledgeable sales consultant such as Jon Golding is able to ensure that the customer curiosity and queries about their vehicle requirements are well-understood, addressed and met! Certainly make a trip to DGDG and deal with Jon Golding if you are in market for buying a car.

This is my second time purchasing a vehicle from this - Jmfairfield801

This is my second time purchasing a vehicle from this dealership. It was as pleasant an experience as one can have we preparing to spend a lot of money in troubling times. Danielle and Brittani were a pleasure to work with.

I sold my 2020 Toyota RAV4 Hybrid through BidBus, which - RAV4

I sold my 2020 Toyota RAV4 Hybrid through BidBus, which connected me with Stevens Creek Nissan Infiniti. I drove over an hour south from San Francisco and had to Uber it back. During the visit, they also tried to knock nearly $1,000 off the agreed price, claiming my tires were “cracked and unsafe,” even though I’d uploaded clear photos during the BidBus process and the tires were less than four years old. I went through with the sale on September 26, but as of October 20 — almost a month later — I still haven’t received payment for my equity. The dealership keeps saying they’re waiting on the title, even though Chase confirmed the loan was paid off on October 2 and the lien released on October 10. If I’d gone to CarMax or Carvana, the money would’ve been in my account before I even left their office. Instead, I’ve spent weeks chasing updates. I regret using BidBus and working with this dealer — slow, frustrating, and nothing like the “fast and easy” process they advertise.

Never ever go to Nissan of Long Beach they are thieves - Mzbella

If you guys don’t make this right and give me the car I want in exchange for my car then maybe this can work if not I’m taking you to court . I am paying on a car I do not Have in my possession now it is in your possession and now you’re trying to take my car the one I paid for cash I have the pink slip to what’s wrong with you people all I wanted was a car that was it equal value to my car not even that just a car with more features than what you gave me Now you’re trying to take my car so I have no car at all be prepared to go to court and that she want to try to work something out you are the worst dealership I’ve ever been to and I cannot believe that car I didn’t even buy from you guys my Z I bought from a different dealership I didn’t even buy it from your dealership so what gives you the right to take my car for me let’s get this straightened out guys

Great service, speedy response, easy no hassle on making... - Gurulej77

Great service, speedy response, easy no hassle on making a deal that worked best for me. Thank You Very Much Jennifer, and Ruben G!

Why the price increase - Firelight33

I am writing to let potential buyers know that on April 1, 2019 a 2014 Jeep Cherokee Limited was on sale for $16,994 and when I called to have them do the recall that was open on this vehicle they increased the price to $17,700 within a day of me calling. The car was not on a sale or sale promotion on April 1, 2019. I was looking at a 2014 Jeep Cherokee Limited and was planning to drive it on April 1, 2019; however, the suv had an open Recall regarding the Engine Control Module (ECM) or PCM software. I did not feel safe driving this suv because this recall has to do with one of the problems that Jeep Cherokee's have with their fuel/transmission/software problem. So, I felt that raising the price was triggered by me requesting the recall be done. Recalls are done at no charge so I feel this is a very shady way of doing business.

Sales Department has TERRIBLE Customer Service - Robb44

Terrible customer service from the Sales Manager, Diego. Did not offer a solution or any help. Since this dealership was bought, anything purchased with the old owners is not his issue!!! Once my lease is up, I will no longer purchase from this dealership again!

I purchased a car from this dealership. I came with my... - geeqew

I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment! Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me. I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint. www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan

Large dealer, and clearly have a big chunk of southern - greenmountain_FX

Large dealer, and clearly have a big chunk of southern San Diego. I wanted to drop a huge kudos to service advisor R. Galbreath for coming through to help with an issue that wasn't their fault. Courteous and went the extra mile to get us sorted

Great dealership to work with. - bverdin

Great dealership to work with. Sales and Service Department are exceptional. Will recommend to all my family and friends.

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.

Awesome experience purchasing from Eric - vcarora

Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.

The WORST service center/car rental services I’ve ever... - jacquelinemrtnz38

The WORST service center/car rental services I’ve ever experienced.Everyone there is either new or useless. I was constantly lied to or misinformed about the details on my car. I brought my car in Mon Nov. 15th for a check engine light/transmission issues and a recall. (don’t ever purchase a Nissan Rogue from them unless you want a trash cvt transmission that will fall apart in under 60,000 miles)Just to get a rental that is covered under my warranty I had to argue with this so called manager John, that had absolutely no knowledge about renting a car out to anyone. And constantly went behind the service managers back (Terrance Price) and promised us things he could not do as it was against their rental policies. Apart from the useless manager at the rental office, my car was not actually worked on until Thur. Dec. 2nd, when I personally drove down to the service center to complain about my car being there for a few days short of 3 weeks. Marissa Suarez stated they had barely began working on my car that day as opposed to what Terrance Price, service manager stated that they had been working on it since Tuesday of that week (Nov. 30th). Total lack of communication again. On top of all the lies I constantly had to call them myself to see what was going on and never being able to reach them because they also “had just gotten a new phone system” (the times I’ve been in there, all service advisors don’t answer any phones ringing whatsoever.) The only way I was ever finding anything out about my vehicle was because I had to personally call their service manager Terrance multiple times on his personal number, and he informed me that he himself could never reach anyone in the office. He was also not useful with the simple fact that he had no idea about the cars coming into his service department. He had zero knowledge about any of details of my car, he always had to constantly call the department in that moment to find anything out, and call me back afterwards. He only made excuses after excuses on why my car had not been returned. My so called original service advisor quit a day after me bringing in my car so I was assigned a new service advisor named Marissa Suarez and she kept saying different dates/timeframes my car would be ready which were all lies and varied by a lot compared to the dates Terrance Price would give me. The job essentially took them only 3 days to complete meanwhile my car has been there since Nov.15th. The day I was finally given to pick my car up Marissa and Terrance both stated Saturday between 12-3pm (place closes at 4pm on Saturdays). They clearly stated that someone would call me to inform me when I could head down to pick up my finished vehicle, however 3pm rolled by and not a single person called me to let me know what was going on. I called The service department multiple times and yet no one picked up, my last option as usual is to call the service manager himself Terrance Price to which he answered and said he was on vacation and had zero knowledge why my car wasn’t returned. So again he said he was going to call the department and see what was going on. He called me back and said he could not get a hold of any service advisors and call his technician and that they were now doing the recall and it was not yet ready to be picked up. To my knowledge from when I went in on Thursday Dec 2nd the recall had supposedly already been completed according to the invoice and the man working at the customer service desk. At this point over the lies and ignorance from both service advisors and the service department manager I decided to head to the service department physically and see what was going on. There they apparently had my car ready but didn’t think they needed to call me to let me know it was ready even though it was 3:55pm and the department closes at 4pm until 7am Monday morning. Had I not gone down there myself no one would’ve called me until Monday morning. While I was there I had a quick conversation with another customer awaiting answers for his services also and informed me he had also spent weeks awaiting his car to be worked on and was never able to get in touch with anyone via phone. If that doesn’t clearly tell you this service center and dealership has absolutely no idea what they’re doing then go at your own risk but you’ve been warned they all have absolutely no knowledge about what their jobs entail. I’m also convinced they hand out the title “manager” to just about anyone who is of age and applies. And if you do decide to go in I suggest you talk to anyone else but John F., Terrance Price and Marissa Suarez.

Go to xxxx - anonymous

Please go to xxxx, mother xxxxers. My Nissan has been sitting in this dealership for 3 weeks and it hasn't been touched. They said it would be ready in a couple days. Then 2 weeks ago! They said it would certainly be ready by Thursday. Then Friday comes, then the weekend. And it's Tuesday. And it's lying in pieces in their shop. They MIGHT have 1 mechanic in there but last time I talked to him he said he was moving to Oregon last week. Go xxxx yourselves, mother xxxxers. Please do not support this xxxxty dealership that's run by a bunch of inconsiderate xxxxxxxx.