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Excellent service experience - zastrows
Thanks to Lou for accommodating me. I arrived early and he came out to greet me and went above and beyond to help me!
Vanessa was extremely helpful as well, efficiently coordinating the service and even my ‘extra’ items! Thanks!!
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
No Pressure To Buy - pal70
Rich Moss went out of his way to help me find the perfect CRV. He was professional, friendly, caring and knowledgeable. I spent a lot of time looking at all of the cars in my price range and asking questions. He had all of the answers and acted as though I was his only customer. I never felt pressured to purchase a car, which I have at other dealerships. Rich explained and demonstrated the various features of the vehicle, then sent me a link the following day so I could do my own follow-up.
He worked to get me a great deal both on my trade in and new vehicle purchase. Rich is go-to guy for future purchases.
Shawn Ogburn, the Finance Manager, was very friendly and helpful. He made the tedious process of signing multiple forms go smoothly and quickly .
I cannot imagine shopping for a car at any other dealership. Customer service and satisfaction is obviously a top priority at Fisher Honda Acura.
Easiest car buying experience ever - paul4mdx
I’ve bought 3 Acura MDX from Matt Heinz before, but this latest deal was by far the best experience I’ve had buying a car. Matt worked with me to make sure I got the best possible price on the car. It took no more than a hour from the time we walked in, test drove the car, credit application, signing paper work and vehicle delivery. I looking forward to buying my 5th MDX with Matt again.
“The deposit holds the price NOT the car.” - Russell from NM
A Cautionary Warning to any person thinking of buying a car from Pikes Peak Acura.
This is for anyone who is looking at a car from Pikes Peak but especially someone shopping on the internet. Don’t do it.
I found a Volvo shopping on Autotrader that was listed by Pikes Peak. A salesman contacted me and, after some back and forth, I agreed to pay $16,500. This was 200 less than the listed “E-Price”. I gave the salesman my credit card over the phone with the understanding of a 1000.00 deposit and started the 5 ½ hour drive to the dealership (I live just south of Santa Fe).
A little more than 100 miles into my trip I received a call from a “Manager” named Leif saying he was sorry but the car had just sold. I was stunned, and said I was already 100 miles from home and I had put down a deposit. He said another customer had come in (after they accepted my deposit) and was signing papers on my car. My response was, “well stop them because I had put down money on the car.” He was silent and then said he would call me back in a few minutes. I pulled to the side of the highway and waited.
Five minutes later I received a call from another manager. He also said “sorry” there is nothing I can do. I asked about internet customers and the deposit. His reply was, “The deposit holds the price NOT the car.” I would encourage anyone shopping online to consider that response. You may think you have an agreement, you many even put money down, but that doesn’t mean anything to this business. I can only surmise that someone came in after me and offered a few hundred dollars more.
If you are thinking about doing business with Pikes Peak, realize their honesty and professional integrity is nonexistent. If you are a manager at Pikes Peak, know I will be filling a complaint with the Better Business Bureau and the Board/Commission that oversees dealerships in Colorado.
Parts and Service Director