Test drove then purchased a car. - Geoff Bailey
On my first visit to Mike Ward's dealership, I let each of the friendly personnel that approached me know that i was "just looking". To my pleasant surprise, I was encouraged by each to take my time and look through the various showrooms. When I had a question, there was always someone nearby to answer a question. I was made to feel comfortable.
Although I did not purchase a car on the initial visit, ultimately I did and the experience was exceptional in every regard. The test drive, the personal service given by Brett Suder, the negotiation, the paperwork, and the vehicle inspection and delivery were flawless. I wasn't rushed or pressured at any point. I was made to feel important, in charge, and understood.
I had a five star buying experience from this five star dealer. I will return and buy another car from Mike Ward.
Rude! - Lotusdrvr
I have done business various times through out the last 5 years with this dealership. The service department gave me my car back with things taken out my my trunk and thrown (not placed in my front passenger seat area. A socket was still attached to my rear diffuser panel that rubbed the paint. When I brought it to their attention, the staff didnt even appoligize. What happened a quality check? The last time I purchased parts, I found the staff to be rude. Just to order floor mats and a front marker light, it took almost a week to get them to even order the part. So, expect a minimum of 2 weeks for a part. I was informed that if I wanted faster service to order my part I could go elsewhere. He informed me he was the only person that ordered parts, and he had a list of 20 people before me. Maybe another person to help would reduce the wait time for its customers? It's really unbelievable that a high end dealership treats me worse than the GMC dealer. Shouldn't it be the other way around?