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Excellent Dealership - Dr Bob
Very professional, knowledgeable, friendly and fair. Follow-up was appropriate without being heavy-handed. The check-out process was thorough with a sincere invitation to return to the dealership at any time for follow-up instructions. I have had Audis in the past from this dealership and I must say that their service department is second to none
Top Reviewed Specialists At This Dealership
Audi Sport Ambassador
Audi Brand Specialist
Impeccable Experience for Buying My First Car! - ny9420
Working with Audi Danbury was a breeze and I didn't feel like I was being pressured or schmoozed.
I have been working very hard to save up for my first car. I have been blessed with family that have given me old cars to use since I was a teenager and instilled a drive and dutiful work ethic in me. I came to Danbury Audi after being in contact with Janet Chan - who I found using Dealer Rater.
Janet was so wonderful and helpful through the whole process. I didn't feel any pressure or trickery. She was so welcoming and went above and beyond, especially while she was recovering from an injury! It was a much more pleasant process than at any other Audi dealership I had been to and BMW. Janet, Jim, and Steve took me seriously as a young woman and were very respectful. I felt like I was treated and valued as much as a lifelong customer. The whole negotiation process was smooth, transparent, and fair. The dealership itself was clean, organized, and well-designed.
When I took delivery of the car, Janet was out, but had scheduled for me to work with Steve Johnson who was incredibly helpful in giving me a run-down of the vehicles features and helping me set it up.
Jim Ceccarelli the business manager is such a kind person too! When it came time to signing paperwork, he made the process quick, easy, and transparent. There was no pressure to buy any additional warranties or add-ons of any sort. No trickery or hidden fees.
I remain in contact with them for servicing my new car and they are always checking in to see how I am and how I am liking the car. A very hospitable, trust-worthy team to work with. Would recommend to any and everyone. Totally changed my views of how the car buying process can be. I come from a big, tight-knit, Italian family and coming here felt like an extension of that!
New Car purchase - Vpsqueglia23
Everyone was great. From the salesman to the finance manger to the sales manager. Had a great experience. Would buy another car here.
Audi Loyal for the 11th Time, Hoffman/Audi Proud - DVO
Today marks the 11th time I drove off in a beautiful new Audi but the first time I did so from Hoffman Audi of New London. The team members represented Audi/Hoffman professionally and provided support and services that exceeded my expectations. Since my sale warranted personalized attention to detail, and, in appreciation of the Hoffman hospitality, it’s my pleasure to return that favor.
Service Department when Mark and I discussed the pending services that were detected. Note: I have been servicing my car for only 6 months at Hoffman, where I’ve had no experiences prior to then so, I basically was new to Hoffman and rolled in with my 7-year-old Q5 that paid for itself over the years while racking up over 25K/year! Hoffman Service Department: 1) I never ever felt inferior to customers servicing brand new high-end Audis when I brought in my Q5 with 191K miles. 2) All the service reps knew about my car and could access status of the job(s), give me updates and details whenever I called/stopped in and Mark was unavailable. Their collaboration is to be lauded. 3) Mark gets me. He always broke down service assessments into simple categories: what's absolutely necessary, what can be put off and if there were any temporary solutions he would recommend (no guarantees, of course). A few weeks back was when he and the other reps helped me weigh the pros & cons to repair my aging Q5 or consider a new car.
Enter Raquel in Sales, whom Mark personally introduced me to and gave a brief overview of my situation. I cut to the chase and gave Raquel concise details on what I wanted to pay, which specs and accessories I preferred and then I sat and waited. Under that annoying pressure, Raquel connected with me a few times to assure me she was working on the options and thanking me for my patience as she was gathering the information. Raquel worked with me, focused on my preferences and she provided detailed a clear overview (handwritten) with the appropriate inventory and both lease/sale options for each. When my “simple” requirements changed based on new information on features, Raquel modified her information quickly and graciously. When negotiating the price, Raquel kept me updated on her negotiations with the general manager and that she was doing her best to earn my business as a “new” customer to Hoffman. The final figures were fair, and leasing details secured.
Enter Robert Duncan, the Business Manager for leasing/financing. Robert advocated on my behalf and negotiated with Audi Finance to ensure the lease agreement was fair, the nitty gritty was included (a.k.a., absorbed mostly by Hoffman and not me!) and my privacy, finances were not exploited. Robert took the time to understand my financial profile, took the time to contact Audi Financial advocating a personalized overview that doesn’t translate from bullet points, my prior record of Audi loans/payoffs and Audi’s commitment to retaining customers were factors that complemented my obsessive compulsion to maintain exceptional personal credit.
I’m proud to be an official 11th-time-over Audi client who is proudly based at Hoffman Audi of New London, where my loyalty and business aren’t taken for granted and where I’m appreciated and welcomed every time I visit. The Hoffman Team should be proud to have this loyal Audi client new to their database. They earned it.
Typical excellent service that I have come to expect from... - Manavy
Typical excellent service that I have come to expect from Audi of Fairfield! Please keep up the great work. I look forward to servicing my car there in the future.
Great Experience - lubelly
I recently purchased a CPO A4 at Valenti Audi. I had been working with other dealerships who did not seem committed to finding me the right car. At Valenti, I immediately felt like my business was a priority. Alan was incredibly helpful and knowledgable about Audis. He made the entire car buying process quick, easy and I left the dealership feeling confident and happy with my purchase. I highly recommend this dealership to anyone and everyone who is considering purchasing an Audi. I know I will be back.
Certified pre owned vehicle. - David Stankus
I am confused when reading the poor reviews. Sly Evens and Josh Gomes went completely out of their way to be sure my wife and I had an amazing experience. We purchased the exact vehicle we were looking for at a very fair price. After the sale was completed their professionalism continued as I had a few requests that they took care of when they really didn’t have to. We will certainly recommend this dealership and especially the gentleman that we worked with to anyone.