Connecticut Chrysler Service Centers

THANK YOU KEITH in service department!!!!!!Locking key... - Petethomas2020

THANK YOU KEITH in service department!!!!!! Locking key for tire lugs went missing . . . Could have been a disaster but thanks to Keith and service techs alls well that ends well. Unlocked and swapped out lugs on the spot and AT NO CHARGE! AMAZING!!!!!!! COMING BACK FOR 60K SERVICE. REALLY IMPRESSIVE CUSTOMER SERVICE. THANKS Keith (Dave too, Service Manager).

The service dept was clean and efficient. They took me... - Lolalover

The service dept was clean and efficient. They took me right away and the wait wasn’t long. My sling my appointment was also easy

Excellent service every time! I brought my truck in for... - BDR68

Excellent service every time! I brought my truck in for and oil change. They are always friendly, and they get me in and out in a timely manner!

Again Gregory Thibeau came through and got one of our... - WASTREASURER152

Again Gregory Thibeau came through and got one of our ambulances back in service even on a Saturday. Thank's again Greg Waterford Ambulance Service

Brought my 2020 Pacifica in for service for the first... - MEH

Brought my 2020 Pacifica in for service for the first time. The service team was wonderful to work with. Kyle let me know what was recommended and explained everything to me. I had also asked for some body work to be done because I had a small dent in the side door and they took care of everything for me. When I picked it up I was pleasantly surprised to see it had been vacuumed and cleaned. It looked great! Even the tires were shiny. Great experience!

I’m always happy with the service they provide and they... - Josevasquez1965

I’m always happy with the service they provide and they are very friendly with all the costumers and Suzanni is very efficient to all of us thanks for having her as a very good service advisor thanks again for all your help

2016 Jeep Wrangler - Hail Damage - richandlu

Our poor Jeepee took a beating. Joe and Susan in the Auto Body section were very helpful. The work was excellent and done fast. They were able to fix dents within the insurance allotment. Loved that PDR (Paintless Dent Removal) Very bad storm. Very good outcome. Thanks; Rich and Lu from Granby

Excellent Dealer - TASSHETON

My Jeep had an issue and had to be towed to the nearest Jeep dealer who was Fitzpatrick’s which I had not been to before. My dealer where purchased and others could not look at it for a day or two. Tracey had set me up for a loaner and when I got there I explained the noise to the service manager who immediately brought my car in and solved the problem. Tracey and the service manager were excellent and are an asset to Fitzpatrick’s. They will now have my business.

The front desk female was Super friendly, they kept me in... - Sboe

The front desk female was Super friendly, they kept me in the loop step by step and they were very efficient. Also, they kept things very clean for COVID.

Great Service & Parts Dept. Car was serviced and fixed.... - jbcolton

Great Service & Parts Dept. Car was serviced and fixed. very nice waiting lounge and everyone was very polite and courtesy was top priority. Thank You

Great communication throughout the whole process. Nice... - Jibril385

Great communication throughout the whole process. Nice job listening to my concern

Mark our salesman is excellent and the service dept is... - gailbruno

Mark our salesman is excellent and the service dept is too. All are very knowledgeable, organized, informative, and attentive to my needs. Warranty helps but if I want or need extras they tend to be pricy. They quoted me 240 for outer window visors. That’s my only complaint .

Update- Joe, one of the owner’s, called to apologize for... - Momo

Update- Joe, one of the owner’s, called to apologize for the experience we had with his family owned business. He acknowledged we should not have been charged for services that were not performed and refunded those charges. He let us know he spoke with the technicians involved who explained their difficulties they had with our vehicle. He let us know the different scenarios that might have happened. We want to thank Joe for taking the time to reach out and make things right. That’s what a good business owner does. Thank you Joe.

Bought a Certified Pre-Owned vehicle and they refuse to... - Nick

Bought a Certified Pre-Owned vehicle and they refuse to fix a warranty issue. Mechanic hooked up his phone to my Bluetooth in my Jeep so he could talk to his friends and they tried to charge me $175 for that. Only 1 employee had a mask on. Service department is terrible. Wouldn't recommend to anyone.

Bought a certified Grand Cherokee end of August beginning... - KimMags5&

Bought a certified Grand Cherokee end of August beginning of September from Ellington. Today 11/4 I picked my car up from service for the 3rd time. One issue is intermittent but my new car will not start and I’m afraid of getting stranded somewhere. Today I was asked if I am pressing the button properly and then told “well maybe you have a Wonky buttton” So now that I have been treated like a dumb female my question is, if this is an ongoing issue I am having and your telling me it’s a wonky button, why would you not change said button. I have had 5 push button start cars and even a dumb female such as myself knows how to press a button and start a vehicle. I am quite upset with this service Dept and would never buy another car from them

Positive experience - 8952

Can't say enough about the quality of the service and parts staff at Bradshaw. Pleasant and professional, they are a joy to deal with. Waiting area is spotless, fresh coffee available and everyone greets you with a smile. All this and quality service, too! Thanks!

Over charged for service! - Shepardowner245

Will never go back to Falveys again. Have gone there for quite a few years. All new service department staff, who don't take the time to get to know the customers. Service guy Mine was trash talking his ex wife while I was there, very unprofessional. He quoted me one price for work to be done. I had to remind him that I had lifetime brake pads, and should not have been paying for the house. He said he would take that off… He ended up writing up the service bill and it cost even Above and beyond what I was quoted by him. And this was after he took the price of the brake pads off? I called and they said they charge $109.90 an hour for labor, I ended up paying over $500 for labor for them to replace rotors and brake pads because they charge "flat time. Since then I've heard from many other dissatisfied Falveys customers. I'll never go back to them!!!! Over charging and won't rectify the bill...charging over what they quote. See ya later, bringing my service elsewhere!

Moe Salama is a pleasant and curtious salesperson. He... - Bill C

Moe Salama is a pleasant and curtious salesperson. He made my purchase of my new Wrangler fun and easy. I will recommend him to any of my friends who ate thinking of buying a new car. Thank you Moe.

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

Terrible Job / Excessively Long - Bad Choice

I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.