122 Florida Mercedes-Benz Service Centers

Charles went and beyond assisting me! - Marian

Charles went and beyond assisting me!!! He came to my house, got me into my car, set the password for my app ( it was quite difficult), repp pop programmed some items, and even set up my garage door with my new car. He was extremely patient and determined to get everything working. It is because of the service from employees like Charles that I just purchased my fifth Mercedes. I cannot thank him enough!

I had a very pleasant experience with rechard Forde . - Mel

I had a very pleasant experience with rechard Forde . Very professional with explaining the repair process.vehicle came out looking amazing!

AutoNation Collision was a very positive experience. - Ranzenbach

AutoNation Collision was a very positive experience. From the beginning Jennifer and Gene were incredibly helpful and professional. This was my first experience with damage to my car, and I really appreciate how patient they were with me. Also, my car looks wonderful. Thanks for a great experience. Karen Ranzenbach

Sean was exceptional. - Doc

Sean was exceptional. Polite, knowledgeable and on time. I will call for him in the future!

“My high-rating score should not be taken lightly. - Bobby Likis

“My high-rating score should not be taken lightly. For 50 years, I operated a local Independent Automotive Service Shop (sold all in 2019) so am most familiar with the scope of effort required to deliver the level of service we, as car owners... consumers, expect. Given my years of service experience and level of automotive knowledge, it was not an easy task to satisfy or meet my expectations. To that end, I am delighted (impressed really) by Centennial Imports' Team of service professionals who stepped up to address several highly-technical issues my Maybach had. New cars are loaded with electronics that increase safety, are fantastic to enjoy but can also be frustrating to fully understand. And when some of these features fail to work...or create unusual (seemingly non-related issues) with other co-called lower-technology components, the point of frustration increases. Help! That's what Centennial Imports' John Carey, Chris Foushee and John Mobley did. They stepped up. In addition, I must acknowledge Randy, the man-behind-the-scenes Technician, who used his technical expertise to perform multiple tests, software updates and replace specific parts that appear to have been causing these issues. I located and purchased this specific car in California June 24th, 2024, and since day-one have been plagued with low-battery warnings and other electronics issues causing me worries that I might be stranded on some road trip or perhaps have the dreaded "fail to start" issue my Mercedes Me App warned me about way too many times. Although it's been less than one week since getting may car back, the phantom low-battery issue appears to have been solved. What a relief! I am a Car Guy... truly enjoy my daily driver Maybach and am relieved that our local Mercedes dealership solved its issues. Hat's off to Centennial Imports.”

Excellent good job good costumer services I’m happy to - Perpetuanoel luc

Excellent good job good costumer services I’m happy to bye car and dealer and fort Myers

The professionalism of Carletta and Larry was - Tom

The professionalism of Carletta and Larry was outstanding. Would definitely recommend. The work was also outstanding also.

Great service! - Dr Roger

Great service! Service advisor Laura H. was proactive and helped solve a car problem promptly!! Service technician Paul L. was helpful too and answered all questions clearly!!!

My experience with Ken Lucas at Mercedes Benz of Bonita - criminodoc

My experience with Ken Lucas at Mercedes Benz of Bonita Springs was and continues to be exceptional in every aspect of the customer servicer experience. He addresses every concern and need and ensures the customer is completely satisfied with every experience. It is a privilege to work with him. All of the other staff I interact with including Patty in the Service Department are wonderful as well. She ensures I am completely satisfied 100% of the time.

Camile & Stewart provided excellent support during my - Alan A.

Camile & Stewart provided excellent support during my service visit on 6/7/25. They were both thorough, courteous and professional in every way. Thank you.

I recently had 2 of our Mercedes serviced at Fort Pierce. - Todd.F.Seth

I recently had 2 of our Mercedes serviced at Fort Pierce. I was kept informed by my advisor Mike Lawson and the final bill came in under the original estimate. Repairs were completed in a timely manner. Thank you Mike and the team at Mercedes-Benz of Fort Pierce.

Thank You to Andy T . - D

Thank You to Andy T . and service team for always making my experience so awesome.

Bob and Randy are absolutely the best! - Aleishamullinax81

Bob and Randy are absolutely the best! As a customer for 15 years now, they have been so efficient in assisting with my vehicle and getting my service done promptly. One of the reasons I stay w Mercedes ;)

Amir is always so helpful in advising us about our - RTopous

Amir is always so helpful in advising us about our options for paying our bill. As well, our car was finished and returned to us exactly when expected.

I write Reviews for a living, that's my job. - remarkablerobyn7

I write Reviews for a living, that's my job. I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this 1 star review. It would require me to write a short story to provide all the horrible details with my experiences with MBM, and quite frankly, my time is too valuable to waste so let me just say this, and give all future "prospective" customers a fair warning. DO NOT PURCHASE FROM THIS DEALERSHIP AND DO NOT HAVE YOUR VEHICLES SERVICED AT THIS DEALERSHIP. Unless you're friends of the "family", have very very deep pockets, and can afford to be without your vehicle for weeks to months while yours is being "serviced" (because they frown on loaners, especially if your vehicle isn't BRAND NEW), then stay away. There's other MB authorized centers you can go to if you need your MB serviced, and you'll be treated humanely. MB of Ft. Pierce or MB of Orlando, both are much better options and it's worth it to either have your car towed the distance, if inoperable, or if just needing routine maintenance, it's best to drive an hour to save yourself money and mistreatment. I've never in my adult life dealt with such a rude, snooty, hateful, inexperienced, unprofessional dealership in ALL departments. Everyone I've spoken to in the Melbourne area, have all told me they were mistreated by someone working at this dealership, and it's usually most of the staff, from the woman who answers the phone with her "condescending tone and manners, to the service advisors, management, mechanics. The only department that you may not have a "Traumatic " experience, as far as your dealings with an employee, is the payment desk. Haha. Go figure, right. Unless they aren't there anymore the two ladies I dealt with were very friendly and horrified when they heard about my experience but ironically, not surprised. They've apparently heard it all, and seem to be embarrassed of their employer. Mercedes, Audi, Porsche of Melbourne, simply do not care. They do not care about these negative reviews, they do not care about how they treat their customers, especially if you're not a repeat BUYER OF NEW VEHICLES. If you don't show up dressed in your Sunday best, and exaggerate GREATLY your wealth, speak like them and act like them, then be prepared to be treated like "pond xxxx". I am even willing to place a wager on the fact that any 5 star reviews you read about "Shane" or his family business, that those are what we call in my profession "Fake Reviews". Proceed with caution to this dealership. Do your homework. Our MB's are our babies and expensive to maintain, and when something goes awry on your MB, it's a stressful event on its own, we don't need to pile on that stress by a dealership that could careless about its customers feelings,being courteous or honest , any form of professionalism, fairness, or simply treating everyone with fairness and kindness. Regardless of their economic standing. It's much easier to be kind, honest and treat your customers how they deserve to be treated. After all, it's the customer's that have given this "FAMILY OWNED" Business, a business that has not just provided them with a "cushy" life, but one they thrive off of. I promise you, they are living well, not losing any sleep over mistreatment of customers. So, you've been warned. Best of luck to all MB owners, especially if you find yourself in the most unfortunate situation where you're forced to use MBM.

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

Awful experience & terrible service from Buddy himself - UnhappyCustomer

My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.

If you take your vehicle in for a recall be prepared to - Kookierack

If you take your vehicle in for a recall be prepared to spend at least $2000 or more. They told me they couldn't do the recall unless I got some other stuff done. I had no idea it was going to cost me almost $3000. Also I was told to have my vehicle towed because the recall had something to do with the brakes. I never got reimbursed the $165 for the tow fee. From now on I will drive to Jacksonville to get my vehicles serviced. I was told that this is a practice of theirs. I wouldn't be surprised if Morgan And Morgan start asking people to come fourth and file a CLASS ACTION LAWSUIT AGAINST THEM.