Austin in service is wonderful - MrsShanaGunn
The only reason we use this dealership exclusively for service is Austin. He always takes wonderful care of us and knows his stuff. We always look forward to dealing with Austin each time we need service.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Pre-Owned Sales Specialist
New Car Sales Specialist
MY ALL-AMERICAN SALESMAN KING HARDY - BOBBY2831
I have purchased 4 Lexus ES-350 from Mr King Hardy who I know to be a true professional in many, many ways. He explains everything about the automobile in a manner that reading the manual is an after thought. Mr. Hardy contacts me months after the sale to get feedback on my experiences with the automobile. I really like the fact that he gives after -sale concern. Lastly, I will continue to recommend to others, especially my golf buddies , to contact Mr. King Hardy at Hennessey Lexus for a purchasing experience un-matched in the Atlanta Metropolitan area!
New Car Sales Consultant
Great and attentive service, good deals - alex.n
I have now got two cars from Nalley Lexus in Smyrna. The first one, a brand-new ES 350, in 2014 and recently a used GS 350. I have also serviced my ES 350 here for 4 years. I like the great, attentive service here. But I also got good deals on both cars, compared to other dealers I tried. Chad Douglas was great.
3 years Internet Sales Associate
Pre-owned Sales Consultant
New Purchase - dgird
Sam Grant was very helpful with my recent purchase of a Lexus IS 300. He was professional and walked me through each step of the way. DG
Great people to work with!! - Dr golf
Very helpful people & everyone so nice, a real pleasure!!My loaner was ready when I arrived & when I returned my short wait in customer area was very pleasant!!
Improperly put in my Cabin Filter & wouldn't acknowledge it - Winston
On 9/8//18 I took my car to Nally Roswell Lexus for maintenance work and requested they also check to see why my radio got static when I turn on my rear defrost button. The dealership stated I need to have my cabin filter changed for my maintenance and in order for then to diagnose my static situation, they would have to take my rear window off. As such, I informed them I did not want the defrost button fixed.
The next morning, I turned my car on and my front defrost button was blinking and I could not operate any other panel button until the light stopped blinking which was about 30 seconds and my fan did not automatically come on as it had prior to my service with this dealership. This happened each time I started my car after it had been sitting for at least 2 hours or more. I scheduled another visit for them on 9/14/18 to look at my car and explained what was happening and informed them this was not happening prior to my service I received from them. The service manager argued me down and stated they did not cause this and I argued my case that they did. He insisted that I needed to pay an additional $300 plus for them to remove my rear window because my antenna was causing this malfunction. I refused to pay the money and left because I knew that did not sound logical and was confident they did something to cause his malfunction. The weekend I called several other service departments and described what my car was doing and informed them of the service and they stated it sounded like my cabin filter. I also googled the problem and found the same information. I called the General Manager 9/17/18 and he basically called me a lie and stated they would not repair my cabin filter even though they did not install it properly and referred me to a different location. He never acknowledged that they could have made a mistake nor took ownership of causing this new problem when I had no problem prior to entering their shop.
Blinking Defrost light**SOLVED** - ClubLexus - Lexus Forum Discussion
Great Customer Service with Les Millender - Jackie Lee
We drove from Chattanooga to the Atlanta Butler Lexus dealership and had an excellent experience. Les Millender expedited the paperwork for us and was extremely helpful and kind. Patrick Crawford explained all the technical features of the RX-350 and really helped us to understand the full operation of the vehicle. We highly recommend Butler Lexus of South Atlanta, and ask for Les Millender for your best deal.
Never going back - Moonk0404
I purchased a truck there a week ago and it has broken down already. I thought it was bad that they gave me a warranty that I did not ask for but maybe they knew what they sold me was no good.
Hennessy Lexus of Atlanta
Hennessy Lexus of Gwinnett