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This is my first dream Lexus RX350 SUV and I couldn't... - Bee T.
This is my first dream Lexus RX350 SUV and I couldn't have been more happier with out the fantastic help from my best friend Sabrina. Because of her great experience she had had with Hennessey Lexus, I was recommended Mr. Brian Kim in helping with my purchase. Brian's knowledge and experience with the Lexus product was extra smooth and I couldn't believe I was driving home in my dream car in no time. Many thanks to Brian's well balanced business skills and professionalism. Would recommend potential future business to Mr. Brian Kim.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Specialist
Internet Sales Director
Internet Sales Specialist
Other than talking excessively which both my sister and... - cynthiadflowers
Other than talking excessively which both my sister and niece witnessed, my experience with the Salesperson, Samuel Ordonez was fine until an issue over mats. New mats were a part of the deal that I signed. However, Mr. Ordonez told me that new mats were installed when in fact, they had not been. Which he conveniently blamed on others informing that they were new. Next, he asked me to return to pick up the mats that had to be ordered and were due to arrive the next day. I agreed to this even after another Salesperson had suggested mailing them. I believe this Salesperson was questioning Mr. Ordonez's customer service skills. I chose to pick them up because Mr. Ordonez expressed that he wanted to install them. The day that I was supposed to pick up the mats, I did NOT hear from Mr. Ordonez until I reached out to him @5:25 pm, with his returning my message via a phone call @6:45 pm whereby he admonished me for not coming in to pick up the mats as if I could have magically known that they had arrived. Why would any rational person show up to pick something up that they are not aware is available? Mr. Ordonez went on to state that I should have chosen the mail option, which again was suggested by another Salesperson and not him.
Mr. Ordonez also wasted a lot of my time trying to set up the SOS on my car which he "thought" the car had only to be told by the SOS operator, after several tries, that this feature is not available on my car.
As a small business owner, my time is extremely valuable and limited, so I asked Mr. Ordonez to deliver the mats to my home which is @15 minutes from the dealership and his response was "...that is something I never agreed to or feel comfortable doing." Not once has he either apologized or accepted responsibility for failing to reach out to me on the date of the scheduled pick up until I first reached out to him and his reply was almost at closing time for the dealership. Unacceptable and definitely not indicative of the great customer service one would expect at a Lexus Dealership.
My experience with the Finance Manager, Ryan McVicker was awesome as he explained everything in great detail, was warm, and friendly.
In addition, I was VERY disappointed with the detailing after finding a bird splat on the grill, multiple spots of what I believe was tire shine or some other oily substance on the black exterior molding along each side of the car, crushed leaves on the passenger floor, and crushed leaves in the glove compartment, a plethora of fingerprints on the exterior and interior driver's door, etc. Mr. Ordonez was able to clean some of the areas and re-vacuumed the car. While I realize that the vehicle that I purchased is previously owned, I did not expect to receive such a disappointing detailing experience...especially after waiting for an hour+ for the detailing to be completed. This would be extremely disappointing for anyone but even more disappointing for me as an individual who hasn't purchased a car in 18+ years. Bottom line, the detailing or lack of detailing took away a lot of pleasure from my car buying experience and is definitely not what I expected from a Lexus dealership.
Please note that my niece who witnessed some of the above has purchased three (3) cars from this Dealership in the past year and my sister who encouraged me to look at the Lexus brand after purchasing here last year was with me for most of the negotiation process with Mr. Ordonez. And neither of their experiences compare to mine. In summary, I believe that Mr. Ordonez is capable with additional training, especially in customer service and if he learns not to talk sooo much and out of both ends of his mouth.
Master Certified Sales Consultant
Internet Sales Consultant
New Car Sales Consultant
New Car Sales
The entire team, Scott, Jason, Chad and Antoine listened... - Biged5204
The entire team, Scott, Jason, Chad and Antoine listened to all my needs and said YES-YES-YES. I traveled over 400 miles to buy from Butler (Macon) and I'll do it again the next time anyone in my family needs a vehicle. Every aspect of the transaction was TOP SHELF--BLUE RIBBON--FIRST CLASS!!!
Thank You Gentlemen
Sam Grant is the best!!. I am a college marketing sales... - lgmullen
Sam Grant is the best!!. I am a college marketing sales professor...and he rocks in professional sales talent. He is honest, upfront, and patient (working with me...you need that). I am in heaven with my new Lexus. So, appreciate Sam.
My wife and I made a 300 mile round trip to purchase a... - Carey
My wife and I made a 300 mile round trip to purchase a vehicle which I had been assured was still for sale and on the lot late Saturday afternoon. Upon our arrival the vehicle was not there and it took four calls before I was advised it had been sold but would not tell me when. Wasted time and money on top or poor customer service.
We had a urgent Service issue with my wife's car as the... - RaghuP
We had a urgent Service issue with my wife's car as the battery just died. We called the dealership and spoke to Kevin Lombard, Service Manager. He immediately told us to call Lexus Roadside the next morning and have the car towed in to the dealership. as he was freeing up a spot. Kevin contacted us first thing to confirm the car arrival, scheduled a slot, sent one of his guys across town to collect a hybrid battery and got it installed in the car. He even offered to have someone drop off the car since it was late in the day. Benjamin Jones, handled the service at the dealership and did a great job. Overall, we have been amazed by the service and especially with Kevin's customer focus. We will definitely be buying our next vehicle from this dealer only.
I took my car in for service to have them diagnose a... - jheath
I took my car in for service to have them diagnose a problem that I knew would take longer than 3 hours. I brought the Lexus Service Bulletin that went with this problem knowing that they would have to research it to pin point the diagnosis. I booked the appointment online and requested a loaner, no loaner was provided. I asked the Service Manager why not he stated I have not spent enough with them but he could make me a waiter. I have been going to this dealership to service my car originally in 2012 when it was Lexus of South Atlanta due to many times they have misdiagnose my vehicle. Under new management I thought the customer service would have improved. I ask to speak to the general manager to discuss the loaner issue just on principle. Turns out the Service Guy sent David Gibson the Service Director out to discuss the loaner policy with me. He again states I have not spent enough money with them. I explained to him that I have been going there since I got the car and they have misdiagnose problems saying I needed a water pump and didn't when I took it to another dealership. He states that I am giving your car back and refused to service my car. I would not take my car or advise anyone to take there car to Butler Lexus of South Atlanta if they were the last Lexus Dealership on Earth. I have spent tons of money at this place because of a misdiagnosed problem on LS460 and LX570 . I will try an Independent Shop. Because it took Lexus Service Department 3 times to fix a Brake Actuator. I needed Control Arms was not diagnosed until out of CPO Warranty, Water Pump stated needed took it to another dealership said I did not need a water pump. Don't take your car to this place and Lexus was the only place that ever touched this car.
Certified Lexus Sales Professional
Master Certified Lexus Sales Professional
Certified Lexus Sales Professional
Hennessy Lexus of Gwinnett