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Brandon at Hennessy Lexus of Gwinnett was such a pleasure... - meremurph1011
Brandon at Hennessy Lexus of Gwinnett was such a pleasure to work with! He made the whole process seem so easy and even tossed in a few extra touches to make sure I had the best buying experience. I love my new GX 460 and will continue to use this dealership for any future needs.
Top Reviewed Specialists At This Dealership
Internet Sales Director
Internet Sales Specialist
Jody Artale, Did an EXCELLENT JOB on helping me take my... - Jessi
Jody Artale, Did an EXCELLENT JOB on helping me take my new Lexus home!! super satisfied with her putting extra work into helping me and I am truly happy with my Lexus!! Thank you so much Jody! Very sweet!!
New Car Sales Consultant
8 years Sales Associate
Master Certified Sales Consultant
Internet Sales Consultant
The service was quick and easy. I received a courtesy... - Steven
The service was quick and easy. I received a courtesy car as promised and my car was ready when the service technician said it would be. Great Work!!
Great Experience for 2020 RX350 purchase - Jessica
My husband and I couldn't have had a better experience with Sam Grant and the Chatham Parkway Lexus team. We never felt pushed, tricked or that we had to haggle with pricing. It was a very courteous and professional financial exchange. Sam was more than willing to take his time to show my husband and I different options to be able to narrow our decision for vehicle based on our needs and affordability. We were give the freedom to take our time to decide without undue pressure. The final exchange was extremely easy and couldn't have been more professional. There was an educational component that was very helpful for the new features and technology on the car. I would recommend Sam to anyone looking for a great experience at Chatham Parkway Lexus!
Johnny Tisinger - JTisinger
I recommend purchasing preowned or NEW vehicles from Nalley Lexus of Roswell as I had great experience of purchasing my 20003 LEXUS LS430! Thanks to Rod Eshanov and Ruben Santiago for taking care of me and my wife!!! Looking forward to future purchases!
A good experience. - DRoseboom
I went in knowing exactly which car I wanted. I was not sure about getting the right deal. My sales consultant, Jamie Williams, was very courteous and not pushy. He understood that I wanted the best trade-in possible as I was trading in a vehicle that was paid for and in great condition. It took a while, but we finally came to a deal I felt was fair. He was very patient and knowledgable . I am thrilled with my new car and can't stop looking at it.
What was suppose to be an exciting time in my life turned... - Tiariah2544
What was suppose to be an exciting time in my life turned into a bitter sweet moment. Ultimately I purchased my vehicle from Butler (strictly because of Shawn) but I WOUKD NOT RECOMMEND Butler Lexus South Atlanta. Why you ask . . . Extremely dishonest sales managers, specifically Nagib and Randy. My experience started when I made a phone call to Shawn inquiring about a particular vehicle. Shawn answered all my question in a very professional manner and honestly did not try to force a sale upon me. A day or so later I get a phone call from Nagib who made it seem like he was a position above Shawn and wanted to follow up with the phone call I had with Shawn. We went over the same information that Shawn had communicated and ultimately started talking an “out the door” price. Keep in mind I already had my financing set with my credit union and was more looking to make sure I got an “out to door” price that fit my budget. Nagib discussed with me the out the door price that included the purchase of the vehicle, doc fee ($699), registration fee ($43), taxes ($1,798), and a $1000 rebate for the procurement of a 2016 Lexus. Based on those figures the monthly fee was still a little bit higher than what I wanted to pay based upon the rate I had been approved for by my credit union. Nagib proceeds to say that he would be able to match, if not beat the rate my credit union was offering because he could pretty much get the finance company to approve any rate that he needed. That was great but it still didn’t address the monthly car payment that exceeded my budget. That’s when Nagib stated, if I can take another $1,000 off the sales price, would you purchase the vehicle then?? I stated yes I would. So he had me complete the online finance application and we agreed that I would come pick up the vehicle (which was a 2 hour drive) from him in two days. Nagib stated he would call me back once he received the financing paperwork and finalize the deal. Well that’s when s$&t hit the fan. Ultimately, the financing rate he was able to match (he got me approved with Capital One), but he could not beat my current rate. However he then informed me that after talking with his manager Randy, he could not give me the 2nd $1000 rebate that he communicated. Then to add insult to injury, the 1st $1000 rebate he. could not grant because I have to finance through Lexus (which he never mentioned and didn’t make sense since you sent my application to Capital One and never to Lexus). So can you see my frustration. And then to put the nail in the coffin, Nagib and Shawn are the same level of sales managers and Nagib never informed Shawn that he was calling me and he was only aware of me and Shawn’s conversation because Shawn puts notes in the system when he talks to his clients. Thus, he is a snake towards his own coworkers. Ultimately I end of talking to Shawn and although Shawn was disappointed that Randy did not honor the specific numbers Najib provided me, we still were able to come to a agreement. I accomplished every task that Nagib had requested me to do and he was unable to deliver every step of the way. On top of that, Randy wasn’t even willing to try and make things right or fair on both ends. Very disappointing!!! Lastly, the vehicle I purchase is Lexus Certified; however, after driving, found out that the rotors needs to be turned (boyfriend said no big deal though) and then there is a huge scrap in the front passenger side bumper and there was a scratch on the back passenger side bumper. This makes me question how accurate the the 161 point inspection really is. Shawn did state that he would fix the issues, which in my opinion should not have been present to begin with, but it requires me to drive 2 hours to the dealership to drop the car off, 2 hours back home in a loaner vehicle, 2 hours back to the dealership (two days later) to pick up my vehicle , and then another 2 hours back home. Can you see the inconvenience, especially considering they have a Butler Lexus Macon that is 30 minutes away from me??!! To explain that craziness, I don’t have enough time. Ultimately, I WOULD NOT BUY another Lexus from this location because I was robbed of an experience that I had been waiting months to happen (and it should have been pleasant) but I do appreciate Shawn trying his best to fix what is in his control to better the TERRIBLE experience I had with Nagib/Randy.
Certified Lexus Sales Professional
Lexus Technology Specialist
Hennessy Lexus of Gwinnett