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They did what I thought they couldn't do! - lski
I went into Team Subaru with very little confidence that I'd be able to get rid of my high mileage Ford and get into a more reliable Subaru Crosstrek. I've had my eyes on the Crosstrek for quite awhile and when Dustin (my salesman) took me out for a test drive in one, 2 things went through my mind; I absolutely love this car and I am not going to be able to afford this car right now. As a single parent I do my best to maintain a strict budget and I was worried I wouldn't get approved for that brand new Crosstrek at a payment I could afford and I'd be stuck with a high mileage car that will more than likely start breaking down in the next year or 2. So after some hard work on Dustin's part and his co-workers, they were able to get me into that brand new Crosstrek for my exact price point and affordable payment. These guys really worked hard to help me out and I am so, so, sooooooooo thankful for that. I have a payment on a brand new car that I won't kill my budget and now I have the peace of mind knowing I have a car that won't need any major repairs for quite some time. Dustin made a life long customer out of me today!!! Highly recommend these guys, they truly care about their customers and the goals the customers are trying to achieve.
Top Reviewed Specialists At This Dealership
Very accommodating, passionate people. - corgmom
I am so beyond thrilled with my entire purchasing experience at Parker Subaru. I had been stuck in a vehicle I hated with a high payment for over two years and wanted a more affordable vehicle that could better suit my lifestyle. I walked in not even really thinking that I could get out of my current vehicle or knowing exactly what I wanted as a replacement; I knew I wanted to test drive a Crosstrek after hearing so many great things about them. I fell in love with the car and, even better, they gave me such an incredible offer on my old vehicle that it was such an easy decision to drive my new Subaru home that night. They worked VERY hard to get me out of the vehicle I hated and into one I love for a much less monthly payment, I appreciated all the leg work they did to help me - by far more than any other dealership I’ve walked into in the past 2 years. You can tell they truly care and want to help you - you can’t find that kind of compassion just anywhere. My salesman Greg was so much fun to work with, he gladly answered all of my annoying questions to find me the best fit; I would refer him to anyone interesting in purchasing a Subaru. Every person I came in contact with throughout the process was super caring and helpful. Not to mention how fast the entire process was. Thanks you guys!
Excellent Experience - sherrie
I bought an Acadia from Dennis, he was so impressive! He never kept me waiting and had everything ready when I got there. No pressure, just help! He got me just what I needed for my trade in, and then Frank made everything else painless. Very courteous , excellent follow up to make sure I was happy.
Best car buying experience I have ever had. Will certainly return for my next car.
Sales person - Subaru 2019!
Sam is an excellent sales person as she knows the vehicles front to back. She answered all my questions without having to go ask someone else. She handled the contract we made without a hitch. I would recommend her to anyone and Phil Meador who is looking to buy a car. It was a hassle free experience for me.
They're the best! - GoodDog'sMom
Although Larry H Miller Subaru is 62 miles from my home, I make it a point to have my Outback serviced there because they understand what "Customer Care" is all about.
It all started when my car had a "low tire" reading. I was already distraught having just visited a family member in a Boise hospital, but any kind of car "trouble" was the last thing I needed so far from home.
Navigation system guided me to Larry H. Miller Subaru; I explained my predicament; they had it fixed in a few minutes and my car was returned to me having had a fresh wash as well. Everyone...I mean everyone... in the service department was sincerely welcoming with a smile and a can-do attitude. From that brief experience I made LHM's service department MY service department. They have provided excellent customer service every time.
Shotgun Surprise - MVLandlord
Just purchased a 2007 Jeep Wrangler Sahara Unlimited with 65K miles and in good condition...I thought. This vehicle went through the dealership from the sales department that took it in on trade to the service department that prepped it for re-sale. The staff was very familiar with the prior owner and the sales manager even claimed a close friendship. So it was quite a surprise to find out after we got the Jeep home, that there had been a shotgun blast right through the passenger side floor board. This was hidden from view and never disclosed although I am sure the dealership was aware of the damage. I guess trust will only take you so far. Very sad that I feel this way. I have done business and known some of these folks for many years having purchased many vehicles in Twin Falls over the years.
Save Yourself from the Liars - Aarika
When I was ready to buy a new vehicle, I decided to go down to Rogers Subaru in Lewiston, boy was that a mistake. I took time off of work to come down and look at the vehicles, the car I wanted was not on the lot so I waited about a week until it arrived. Not a problem at all, even though the vehicle I was driving was having problems I knew that I could bike to work and to run errands if needed. When I signed for the vehicle, I was told it would arrive sometime the next week. Later I emailed Justin Davenport, the sales person who assisted me, and asked when the car would be ready. He told me when it would be ready and I scheduled a time to pick it up. But it turns out the car was not ready, the trailer hitch had not been installed. Justin did not mention that the trailer hitch had not been installed in any of his emails. He did not mention it to me at all during the entire hour I was in Lewiston to get my vehicle. I only discovered that it was missing when I arrived home. I emailed Justin about it, and he admitted that he knew about it the entire time! He told me “I knew you needed a dependable ride” but a) that’s not his decision to make and b) it is still a blatant lie to tell me my car is ready and not once mention they failed to install an almost $700 item. He knew the trailer hitch I paid for was missing and he did not say a word to me about it the entire time, he lied to me.
Then, when I went to the DMV to get my license plates I found out that Rogers had not given me the right paperwork. The DMV suggested I call the dealership and have them fax it over. I called, explained what I needed and the receptionist said “One moment, I will transfer you” at which point I was disconnected. So I called back, she apologized and managed to successfully transfer my call but it unfortunately went to voicemail. Since the DMV was closing soon, I called back again and asked if there was anyone who could do this right away. The receptionist said she would find someone and put me on “hold” but actually just disconnected me again. At this point I was almost in tears in my car. An employee named Mike managed to finally fax my documents over and the amazing ladies at the DMV got me taken care of just before they closed for the weekend.
The next week when my dad and I went to the dealership to have my trailer hitch put on, we asked to speak with a manager. Jack Kemp, General Sales Manager, came out to speak with us about our experience. Unfortunately the entire time he smirked at me, kept smiling while I explained I was angry about being manipulated and lied to. At this point the General Manager, Corey Brown, came out to speak with us. Corey at least conceded that Justin never should have lied to me and said he would write him up. Corey also agreed to pay me $100 in cash to compensate me for being forced to take another day off work to deal with the trailer hitch. But he also seemed angry with me. When I agreed to take $100 compensation, he looked at my face and said “Well you don’t look like that made you happy” to which I said “I’m still angry about being lied to.” I am not sure why he thought money was going to fix the lies and deceit.
Then, while we were waiting for the installation to finish, I noticed employee after employee use the handicapped parking spaces to drop off things, stop in to speak with someone, or drop off customers (of which only 2 of 5 actually needed to use the space). At one point I asked two employees if they knew they were parking in the handicapped parking spot, to which they said “Yes” and I asked them if they knew it was illegal and they brushed me off, even laughed about it. Since so many employees did this over and over again, it is obvious they all do this all day, every day. I mentioned this to Service Advisor, Jason McCarthy, who said he would talk to his staff. I certainly do hope so, because disability laws are classified as Civil Rights laws, so this staff is consistently violating people’s civil rights so they don’t have to walk too far. I’m disgusted by that one, my mother requires the use of a handicapped parking spot so this one was very personal.
TLDR: Salesman Justin Davenport is a liar, the management are rude and condescending jerks, and the employees like to take over the handicapped spots from the disabled and then laugh at customers who complain about it (and have disabled family members). Save yourself, go to Spokane or Coeur d’Alene.