Car buying experience - Jimk
Bill Slager was my salesman. He went out of his way to accommodate my needs. He did things for me that I shouldn’t have expected such as driving my old car home after the purchase as I was not trading it and obtaining an owners manual as I was buying a used vehicle. Bill made the whole process go smoothly. Thanks Nill for all the help.
Top Reviewed Specialists At This Dealership
Salaried Sales Manager
Efficient. Knowledgeable. Fair pricing. Customer focused. - Kathy S.
Purchase experience was a pleasure. Efficient. Knowledgeable. Fairly priced. Customer focused. Quick response. Enthusiastic without being syrupy. Always available for any inquiry. Trustworthy and likeable.
no high presser sales people, friendly and helpful staff. - bobby1945
I was on fixed budget and concern about be able to afford a use car that was in good condition and safe. Shannon found me that car.
They went to bat for me - JulietRenee
When we had brake trouble with our new Alfa Romeo Giulia, these guys worked with Alfa Romeo to make it right. The manager, Chris Feddermab, and our salesman, Clay Dugger, were so helpful. We are very grateful.
Dishonest, disorganized with a great lack of Customer Care - gtcan2
This would be a 0 star if it were possible. I have been waiting for just under 5 months for parts and for service to be completed. Never received a call back, however, I called them back three weeks ago and they setup an appointment. I arrived there today and was told there may be a per hour diagnostic charge, no loaner car will be provided and that I will still have to wait for parts. I explained to them that I have two years left on my bumper to bumper warranty and that per their own service tech from the original visit back in Nov 2017, all work is under warranty. (I have purchased many cars and have never had issues trying to get warranty service completed.)
It is clear that they do not want to service Fiat vehicles in any manner or any form. The Service reps were dishonest and certainly not customer oriented. Note that I called FIAT and they stated that per my descriptions all of the work I needed done would likely be covered under warranty.
Thus, its not FIAT, its NAPELTON's horrific service department failing to resolve the issues. Waiting this many months and still not having the service work completed is unacceptable.
**Stay clear of these guys, buy from a reputable dealer who will stand by their product. Read other reviews and heed their warnings.
Do not do business with this dealership. - DanaMo
Do not do business with this dealership. I purchased a used car and I have ended up having to go to the Secretary of State Police to get my license plates. They won't return my calls, and have not put in the paperwork so I can get my plates. I have stopped in twice, and each time "the girl who does that is not here today." Should be the simplest part of getting a car, but now I have spent many hours trying to get this straightened out.
Kept it Simple! - RandyK
February 2016 - New Fiat 500
Ok, I made an appointment with Fiat of Chicago and had no problem. The Manager Phil was suppose to meet with me but I was told he was busy. I had a very nice sales representative. I was prepared. I know what style, color and was not there to spend the day. I test drove a automatic vs. manual. I went with the manual. I was pre approved for 2 loans and the dealership was able to get me a better deal with US Bank. Lower precent than I was pre approved for prior to going to the dealer. I was literally in and out with a new Fiat 500 Pop in less than 2.5 hrs. I didn't feel pressured. I was not pushed to buy all the extras. I was prepared and I believe the dealership appreciated it. Now, I hope that the service for my new Fiat 500 is as attentive. For me, I had no problem with Fiat of Chicago. (Fingers Crossed)
Purchased a 2008 BMW - kyle6443
I purchased a 2008 BMW from Fields in late February of 2013. I started having issues with the car in May of 2013 and the issues have been continuous ever since. I have now owned the car for about 1 year and 3 months and the repair bills have exceeded $12,000 (more than half of what I paid for the car to begin with). I purchased an extended warranty through Fields, however the warranty company has not covered everything that should have been covered based on the documents I was provided when purchasing the warranty. The dealership has switched finance personnel and I have had multiple strings of emails where I just do not receive a response. I just got my car back from being at the repair shop for over a week this time. I would say may vehicle has been in repair shops approaching two months at this point (certainly over 4 weeks in total).
I feel that the dealership should resolve this situation and offer to buy this vehicle back from me. The repairs required are clearly excessive and show that I was sold a car that was not of good quality. I have taken great care of the car since I have had it, so it is disappointing to have purchased such a low quality vehicle from this dealership.
Simply awful - New Maserati Owner from Naperville
I have never taken the time to write a review about anything prior to this but yesterday was just unbelievable. John Douglass must be submitting his own reviews to this site because I don't know how anyone could possibly think he's anything but rude, obnoxious and ineffective as a sales leader. How Leanne puts up with that person is amazing and how ownership puts up with him is embarrassing. I was warned by many people before going there about him but went anyway because I really wanted a Maserati and they had a good selection. Suffice it to say I just bought one instead from the Naperville dealership where they treat you like gold compared to him. Feel terrible for the sales team there, they will probably cheer this message if they ever read it. I'll never go there again if he's still there.
Bettenhausen Maserati Alfa Romeo