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Great experience! - Mar
I had a wonderful experience working with Jim Ralph here ! He went out of his way to explain the entie process and then find exactly what I was looking for!
Top Reviewed Specialists At This Dealership
Salaried Sales Manager
Excellent Experiences! - LYNNANNINLV
As long as you book an appointment the service department does their best to get you in and out as quickly as possible and sticks to their estimated time frame. Someone is always checking in with you and offering drinks and/or snacks. They explain everything in great detail along with any cost s to the customer.
Comments on Fairview Heights Subaru Service center - koldenkamp
After the service in Creve Couere, I was disappointed in the customer wait area as well as the coffee was bad-I threw my cup away. Your location is in need of an update. I was disappointed.
Service man was sincere and was pleasant.
Somehow this survey was sent to my daughters email in Seattle-how odd is that!
Top Rated Service - Isismayochicago
This is a great place to by a new or used car. We were helped by Omer who extra good at his career and an extra good person! We felt so comfortable making the purchase because of him!
Great experience - KimR
I was looking for a specific car Roger and Vince went the extra mile and found the car I was looking for The experience from sales to finance to delivery was outstanding. Thank you I am ver happy with my Alfa Romeo Stelvio
Very poor service department - Howard S.
I have a 2019 Maserati Levante with 5,100 miles on it. Yesterday (Monday), the engine light blinked a while and then became steady. I called Zeigler's service department and was told by a technician to try not to drive the car and to bring it in. That was all well and good. However, when I asked about a loaner I was told that I could not get one until September 9th--a full four weeks from now. The problem is that I am 16 miles from the dealership and need a vehicle for normal day-to-day business use.
I thought this to be a very unusual situation. I've had many other brands of cars and have never experienced this. I understand having to wait a few days for a loaner, but a month is ridiculous. I suggested that they get me a loaner from one of their other dealerships down the street--Jeep, Dodge, or Chevy--but they wouldn't do it since they have some kind of policy against it and refused to budge on it.. I even suggested a cheap rent-a-car, but they refused to pay for one.
I was very upset and called Peter, my salesperson. He was wonderful but was powerless with this. He had the service manager call me today (Tuesday) to tell me that there is nothing more that they could do about getting a car. He even suggested calling Fields Maserati, which is actually closer to my home.
I took his advice and just called Fields. The service manager there was wonderfully accommodating. He said that, although I didn't buy the car there, he wanted to win me over to them. He said that he might have a loaner as early as tomorrow (Wednesday), but for sure by Thursday. I will definitely go there whenever I need something, including a new Masarati.
I am also sorry that I took Zeigler's "deal" at the sale by prepaying for annual service for the next three years. Now I'm stuck. I told Peter that I would trade my car in at the end of the four-year warranty. I still will, but it will now be at Fields. I found this website too late to see that Fields' service is rated a 5 and Zeigler is about 1/3 of that. I caution everyone else from making the same mistake.
Do not do business with this dealership. - DanaMo
Do not do business with this dealership. I purchased a used car and I have ended up having to go to the Secretary of State Police to get my license plates. They won't return my calls, and have not put in the paperwork so I can get my plates. I have stopped in twice, and each time "the girl who does that is not here today." Should be the simplest part of getting a car, but now I have spent many hours trying to get this straightened out.
Awful customer service! Spoke with 2 woman ..very rude... - TJ
Awful customer service! Spoke with 2 woman ..very rude not willing to help and thought they knew my situation and family better than me. Won’t ever go or call there again. When you work off commission you shouldn’t act this way.
Kept it Simple! - RandyK
February 2016 - New Fiat 500
Ok, I made an appointment with Fiat of Chicago and had no problem. The Manager Phil was suppose to meet with me but I was told he was busy. I had a very nice sales representative. I was prepared. I know what style, color and was not there to spend the day. I test drove a automatic vs. manual. I went with the manual. I was pre approved for 2 loans and the dealership was able to get me a better deal with US Bank. Lower precent than I was pre approved for prior to going to the dealer. I was literally in and out with a new Fiat 500 Pop in less than 2.5 hrs. I didn't feel pressured. I was not pushed to buy all the extras. I was prepared and I believe the dealership appreciated it. Now, I hope that the service for my new Fiat 500 is as attentive. For me, I had no problem with Fiat of Chicago. (Fingers Crossed)