This is my second time leasing an Alfa Romeo Stelvio with the Richard Fisher automotive group. My first time experience was pleasant and all went well. So, I decided to lease my second vehicle from them when the first one's lease was getting over. Got the opportunity to work directly with Ross Conlon, who I believe was the GM of Sales. Ross was great initially and helped with the transition and the car was shipped mid April, 2020, to me in NC.
I was issued a 30 day temporary tag. However, the vehicle registration could not be completed due to COVID-19. The dealership had sent me all the paperwork for DMV as their agent in NC was closed due to the pandemic. All I wanted was the my customized license plate to be transferred to my new leased vehicle. They had done this for me when I had first leased the vehicle and I thought doing it again would not be an issue.
Ross, apologized to me for the inconvenience and specifically told me that for the time being they are attaching a check for $236 dollars as part of the registration and the dealership WILL REIMBURSE ANY ADDITIONAL COST PAID BY ME!
I waited for 3 months as the DMV tag&title office near my home was closed.
Once the DMV was opened, I thought everything will be done with one visit. Unfortunately, during this pandemic I had to make several trips to DMV as each time my paper work was rejected due to the incomplete and incorrect information sent to me by the Dealership. I was literally calling Ross and the dealership every single day to request for the correct paperwork. It was so tough to get their attention.
Finally, Renata, the License & Titles Administrator, reached out to me and sent over what the DMV had requested me to get from the dealership. One of the important information the NC DMV wanted was NC highway vehicle tax ID from the dealership which starts with the digit 6. Renata came back and informed me that THEY DO NOT HAVE the tax ID. She also put in the Dealership letterhead for DMV to read.
During my 7th visit to the NC DMV, the title clerk at the DMV charged me $2,152, mentioning that "Since your dealership did not provide the NC highway tax ID, in order for you to get your registration and drive your vehicle you need to pay this amount". She also said that "it is the dealership's responsibility to take care of ALL these things before releasing the vehicle to you and in this case they messed up things for you".
While at the DMV, I tried calling both Ross and Renata and as usual I did not get any response from them. Keeping Ross's words in mind about the reimbursement, I went ahead and paid the amount.
Once I reached home, I got a call from Renata saying that she finally found the NC Highway tax id. She said she will put it in the letterhead and overnight it to me so I can take it over to DMV and request for a refund of the amount.
Taking her advise I went into the DMV for the 8th time and the clerk shut me off by saying " We cannot do any refund and this is something you need to fix it with your dealership as it's their mistake and you are getting punished for it". After pleading with her to help she said I can try submitting form MV609A for refund BUT the form is for car owners and not lesses.
I called back to Ross and asked him to help. I was begging him to reimburse the NC Highway tax amount.
From that day onwards EVERYDAY, I have been calling Ross and the dealership but neither of them cared to help me.
After 6 months of ordeal(April thru Sep),Today, I am writing this review DISHEARTENED and with a HUGE DISAPPOINTMENT! I honestly DO NOT WANT ANYONE to be treated the way I was treated. I loss my money and trust with RICHARD FISHER DEALERSHIP!