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The Autobarn Alfa Romeo/FIAT of Evanston

Evanston, IL

4.6
242 Lifetime Reviews Review Dealership

1034 Chicago Ave

Evanston, IL

60202

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242 Reviews of The Autobarn Alfa Romeo/FIAT of Evanston

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September 29, 2020

"This is my second time leasing an Alfa Romeo Stelvio with..."

- BHAVANI VELU

This is my second time leasing an Alfa Romeo Stelvio with the Richard Fisher automotive group. My first time experience was pleasant and all went well. So, I decided to lease my second vehicle from them when the first one's lease was getting over. Got the opportunity to work directly with Ross Conlon, who I believe was the GM of Sales. Ross was great initially and helped with the transition and the car was shipped mid April, 2020, to me in NC. I was issued a 30 day temporary tag. However, the vehicle registration could not be completed due to COVID-19. The dealership had sent me all the paperwork for DMV as their agent in NC was closed due to the pandemic. All I wanted was the my customized license plate to be transferred to my new leased vehicle. They had done this for me when I had first leased the vehicle and I thought doing it again would not be an issue. Ross, apologized to me for the inconvenience and specifically told me that for the time being they are attaching a check for $236 dollars as part of the registration and the dealership WILL REIMBURSE ANY ADDITIONAL COST PAID BY ME! I waited for 3 months as the DMV tag&title office near my home was closed. Once the DMV was opened, I thought everything will be done with one visit. Unfortunately, during this pandemic I had to make several trips to DMV as each time my paper work was rejected due to the incomplete and incorrect information sent to me by the Dealership. I was literally calling Ross and the dealership every single day to request for the correct paperwork. It was so tough to get their attention. Finally, Renata, the License & Titles Administrator, reached out to me and sent over what the DMV had requested me to get from the dealership. One of the important information the NC DMV wanted was NC highway vehicle tax ID from the dealership which starts with the digit 6. Renata came back and informed me that THEY DO NOT HAVE the tax ID. She also put in the Dealership letterhead for DMV to read. During my 7th visit to the NC DMV, the title clerk at the DMV charged me $2,152, mentioning that "Since your dealership did not provide the NC highway tax ID, in order for you to get your registration and drive your vehicle you need to pay this amount". She also said that "it is the dealership's responsibility to take care of ALL these things before releasing the vehicle to you and in this case they messed up things for you". While at the DMV, I tried calling both Ross and Renata and as usual I did not get any response from them. Keeping Ross's words in mind about the reimbursement, I went ahead and paid the amount. Once I reached home, I got a call from Renata saying that she finally found the NC Highway tax id. She said she will put it in the letterhead and overnight it to me so I can take it over to DMV and request for a refund of the amount. Taking her advise I went into the DMV for the 8th time and the clerk shut me off by saying " We cannot do any refund and this is something you need to fix it with your dealership as it's their mistake and you are getting punished for it". After pleading with her to help she said I can try submitting form MV609A for refund BUT the form is for car owners and not lesses. I called back to Ross and asked him to help. I was begging him to reimburse the NC Highway tax amount. From that day onwards EVERYDAY, I have been calling Ross and the dealership but neither of them cared to help me. After 6 months of ordeal(April thru Sep),Today, I am writing this review DISHEARTENED and with a HUGE DISAPPOINTMENT! I honestly DO NOT WANT ANYONE to be treated the way I was treated. I loss my money and trust with RICHARD FISHER DEALERSHIP!

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Recommend Dealer
No
Employees Worked With
Ross Conlon
1.0
August 06, 2020

"After repeated attempts they did not correct the problem"

- ralphzarumba

The check engine light has gone on several times and the dealership reports the problem is minor and related to the evaporative sensor system. I have brought the car to the service center at least 8-10 times for this problem. They once again kept me there for 1/2 the morning and told me the problem was resolved. I asked if they could open a case with Fiat and they refused claiming the problem was resolved. Five days later it is back on -- just like the last several visits! However, now the dealer has closed their service center and I have a drive an hour away to get the car serviced. I am considering filing a lawsuit against the former owner of the dealership. I repeatedly asked for this problem to be resolved or escalated and they refused. The service center was closed with no notice.

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Recommend Dealer
No
Employees Worked With
I do not know who serviced the vehicle, but the work was poor.
July 28, 2020

"Always a pleasure to work with Oscar - he is someone to..."

- elizamart

Always a pleasure to work with Oscar - he is someone to be rewarded for his work there. Hope he stays happy and gets treated well by Fiat Chrysler.

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Recommend Dealer
Yes
Employees Worked With
Oscar
July 27, 2020

"Service smooth as glass - as usual"

- maz00

Once again, my experience with Autobarn Alfa service has been excellent. Easy drop off; new and clean Giulia loaner, and ready on time. Oscar and his crew do a great job!

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Recommend Dealer
Yes
Employees Worked With
Oscar Galicia; Miguel Garcia
July 25, 2020

"Always Helpful America.,Oscar the whole crew fabulous..."

- CORENDAPORTWOOD18

Always Helpful America.,Oscar the whole crew fabulous Thanks For Taking Care My Baby .. Bella. Always Have Tea On Point and Plenty Water Respect Always ❤

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Recommend Dealer
Yes
Employees Worked With
America and Oscar
July 24, 2020

"Helpful and reliable service"

- cathyseelyellison

The service department at the Auto Barn Fiat is always helpful and kind and they do their best to take care of my 2014 car. I appreciate them.

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Recommend Dealer
Yes
Employees Worked With
Oscar
July 21, 2020

"Excellent service in a clean and safe environment. The..."

- miki.ferenczy

Excellent service in a clean and safe environment. The online scheduling was efficient and the service was completed promptly. I would highly recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
BOBBY AHMADI
5.0
July 16, 2020

"America and the entire service team is always so helpful..."

- bethberlin73

America and the entire service team is always so helpful with my car issues! I appreciate their understanding and willingness to simplify the experience for me! Thank you as always! - beth

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Recommend Dealer
Yes
Employees Worked With
America
July 15, 2020

"Everything as good as usual: service, quality of work,..."

- matalexx

Everything as good as usual: service, quality of work, further explanation. My favorite service department, will definitely come back. Car was clean and ready to go.

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Recommend Dealer
Yes
Employees Worked With
Marcell Varciag, Oscar
July 15, 2020

"Fix for a minor issue - seat needed a new relay and the..."

- elizamart

Fix for a minor issue - seat needed a new relay and the part was on hand- timely , professional , and was fixed within about 2 hours .

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Recommend Dealer
Yes
Employees Worked With
Oscar and America (Service dept)
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