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The team at Land Rover Schaumburg was exceptionally good... - JNOTTA
The team at Land Rover Schaumburg was exceptionally good and took care of all my needs.
Top Reviewed Specialists At This Dealership
The excellent Patrick Group quickly fixed the two... - Thomas
The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H.
Mike was very professional and personable. He went out of... - waynef930
Mike was very professional and personable. He went out of hi way to accommodate me and my wife. I have already recommended Napleton of Loves Park to a few individuals.
If i could leave a negative review i would......Never use... - Billuper1
If i could leave a negative review i would......Never use the service department at this dealer! I have a metallic clicking noise coming from someplace in or near my engine. After doing some reasearch i realized there was an open recall on my vehicle related to an exhaust manifold issue. The symptoms of this matched my problem perfectly. I brought the car in explained my situation and was told that the symptoms i was describing would not be due to that recall issue, but they would "take a look." My recall was serviced and i have a report that states they examined everything and fixed the problem....actually stated there was no problem. I would have to pay about $200 for a diagnostic to try to figure out the noise......fast forward, i go to another dealer 40 miles away to have a second opinion. They find the exhaust problem and state NAPLETONS DID NOT FIX OR EXAMINE THIS ISSUE.....had they done what they claimed to have done, they would have seen a clear issue and replaced the parts indicated in the recall. Literal textbook FRAUD by Napletons subaru service department, claiming and documenting work that they did not do. DO NOT GO HERE, if you do, the outcome and safety implications are on you.
Excellent service…They helped me get exactly what I... - KimberlySymone
Excellent service…They helped me get exactly what I wanted…, I had a very good purchasing experience….. Thanks Will B and Ollie T 🥰…. I highly recommend those two gentlemen..
On 04/01/21, Howard Orloff Landover Chicago performed... - Monsterlife
On 04/01/21, Howard Orloff Landover Chicago performed some work on my 2020 Range Rover. About 07/05/21 the car started making some loud noise. No available appointments until 07/21/21. The car noise got louder and the car was towed 07/09/21 to them. Lisa, service advisor called to relate the caliper bolts were missing /gone. Thus, the caliper cut into the rim and the rim had to be replaced with a cost of 1523 that landrover was NOT going to pay because according to them someone (maybe a ghost) had worked on that car. NEEDLESS to say they were/have been the only people who have worked on my car since I bought it. I talked the Craig Urban, service manager. When I tried to explain to him David Orloff Landover Chicago is the ONLY dealer that has worked on my car, he became very defensive and called me a liar. When I called him an xxxxxxx he got offended and told me I needed to pick up my car that day because they will not service my car and that he wanted the car off off his lot that day. So, he can be disrespectful and call people names but we (customers) cant ?
I talked to David Orloff, VP at David Orloff Landrover Chicago. When I started presenting information like the CARFAX that shows they've been the only dealer that has worked on my car and challenged that someone else had worked on this car, he stated to get my car off his lot that day.
Who do David Orloff and Greg Urban think they are? How dare we confront them on their bs. I guess we suppose to surrender, be submissive, and accept the lies they tell us and swallow their disrespect ? Otherwise, they throw a tantrum and opt not to service a client's car because we had a disagreement. This is the type of people, you (the reader) wants to make business with? Reminder, they were the only people who have worked on my car but I guess if they say they were at fault now they become liable. So they going to play crazy and denied they did anything wrong despite being the only dealer that has worked in my car. They even suggested, the crazy idea that I have had the brakes changed in less than 3000 miles by someone else because they brakes look brand new.
Again, ask yourself if this is the team you want on your side when you buy a 100K car and they tell you the warranty does not cover it because we believe a ghost did some work on your car. Thus, it is not covered and I demand you to take your car off my lot the same day because you (the customer) called me on my bs.
Remember when you buy a car they tell you everything is covered and possible. After you are out of their lot, they treat you like garbage like David Orloff and Greg Urban did to me. Next time, go elsewhere because they will sell you a fantasy that will turn into xxxx when they make a mistake and you bring it to their attention.
I'm a fan of the way they do business! - sndofthesbrbs
I was looking to replace my 2011 Mercedes-Benz and the Jaguar F-Pace S was one of the vehicles that I was looking at. I noticed that Imperial Motors had one that fit most of my criteria. I inquired about it to get their best price and a lease proposal.
Steve Link quickly responded to my email and sent me two proposals that met my stipulations. He presented a competitive sale price, no money factor markup (I never pay a markup), and $0 down. He also agreed to match Carmax's trade-in offer. He was very straight to the point, putting forward their very best offer upfront. He was very responsive and upfront via email, and when I wanted to go on a test drive, he had the car ready very quickly within just a 30 minute notice.
I sat on their offer looking at other options; I was also cross-shopping different makes and models. I appreciated that there were no 'hard-sell' tactics. No other local Jaguar dealership was able to beat Steve's quote on the F-Pace--none. Fields stated flat-out that they were not able to compete. Unfortunately for Imperial, I was able to negotiate a deal on a 2019 Audi Q8 that I simply could not refuse. If you are in the market for a Jaguar, I highly recommend inquiring over the internet and asking for Steve.
buying a used car? - kcon858
I bought a used car from them. Blind spot monitor didn't work because mirror glass was replaced with non-OEM. 9 weeks and no solution. .I wonder how this was missed in their used car inspection? Will they ever make it right? BUYER BEWARE!!
Brendan the sales manager greeted me right away. My... - swest0223
Brendan the sales manager greeted me right away. My salesperson, Jason was amazing to work with. Will be doing business with him in the future and sending him anyone in the market for a new or used vehicle.
They had my vehicle for approx. 1 month. They had +24hrs... - Realsouthern
They had my vehicle for approx. 1 month. They had +24hrs notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it!
Fluids not leveled, interior not cleaned.(Phil didn't fix those). (Didn't care about either until I walked up on bird in my grill). This is Not my first 'luxury' dealership experience. This is Definitely Not Luxury Service. Monopoly sevice??? Luxury invoice was received & paid in full.
I'll travel into rush hour traffic & sit in an Electric Vehicle, b4 I return to this place.
They were very polite & customer service seemed great on the front end. Aaron has sadness in his voice when he read me my final invoice.....I seriously question the work done, so I'm having someone check their work. No worries, I won't be putting my vehicle back on the market, ever.
Service Adv isor
Land Rover Schaumburg