I emailed my salesperson, Charles Bournazos,... - wlogo2
I emailed my salesperson, Charles Bournazos, approximately 3 weeks after purchasing my ILX. I was inquiring about the paperwork to obtain my plates as nothing was provided and I had yet to receive anything. Charles calls me and says "Hey, its Friday night, call my store manager tomorrow, and loose my f@xxxxx number from your phone!!. You bought my buddies car and got a great car and I didn't get rich off of you. I appreciate your business but its 8 o'clock on a F@xxxxx friday". My dad overheard the conversation as Charles was on speaker and asked Charles what the xxxx was his problem and stated we didn't appreciate the abusing language. He told my dad "I never used the "F" word" and my dad told him "yes you did, I heard you!!" Once Charles realized he wasn't only talking to me but to my dad as well, he quickly apologized and said he was sick and not feeling well. Prior to this incident, I came in on three occasions to look at the car. The 2nd visit was at 7:15 pm, and the sales person would not let me take my mother and grandmother for a test drive since they were closing (note: the posted closing time was at 8:00 pm.). The third time I came back was at 7:30 p.m. and I just wanted to look at the car one more time...Charles reminded us that they are closing soon and stated "why do you keep coming at closing time?" He allowed us to look at the car but never offered a second test drive. This was my first major purchase as a recent college grad. This dealership and its employees were more concerned about going home than selling a car. The abusive language used by Charles was extremely unprofessional, disturbing, and simply classless. This was my FIRST and LAST purchase from this dealership. I will never step foot in the doors and will make sure my experience is shared with everyone I know. While I received a good deal on the vehicle, I expected much more from a family owed Acura store that has been in business for such a long time. I'm sure the Muller family expects more from their employees and would also be extremely disappointed.
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