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Gates got me in with out an appointment. Did the oil... - NEUHOFF
Gates got me in with out an appointment. Did the oil change and checks. Called me with updates. Took me home and picked me up to get my vehicle gray prompt service
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
2020 Kia Soul GT - sailboat1629
What was a simple service appointment turned into Brian Carr helping me get rid of my current car (2017 Kia Forte) that I was absolutely not happy with. After a few hours and working with us and never once getting an attitude I’m so excited to take this car home!
Import Service Consultant
Import Service Manager
This service department has restored my faith in car... - s.greer
This service department has restored my faith in car dealerships. We are always treated fairly and with respect. I’m depending on them now more then ever for continued good customer service.
I don't feel like I worked with the people you named and... - poolpfool1
I don't feel like I worked with the people you named and if they were there I don't think I had contact with them. I dealt with the Mitsubishi counter, excellent customer, friendly, good clean environment
Our experience with Jonny Much was outstanding. My wife... - stuardofra
Our experience with Jonny Much was outstanding. My wife and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and very respectful and very positive person.
During my last visit I was told I needed $500 in... - x customer
During my last visit I was told I needed $500 in additional repairs and maintenance on my Subaru Outback. I did not have $500 but was told it could wait to next oil change. Just before the oil change I had it checked by an independent mechanic shop. NONE of the work was necessary. I was being mislead. Trust has been broken, beware they may have integrity issues in their service department.
Google only allows you to make one review ever of a... - tomdeal1975
Google only allows you to make one review ever of a business. So since a couple years ago I complained of how Dorsett Nissan damaged my vehicle while in for service I cannot make any other reviews. So I am on another website. Service Manager Chad told me a part was covered under the power train warranty. Then explained my warranty expired at 50,000 miles I paid for the service. Then I read my paperwork and discovered the warranty is good through 100,000 miles. After calling back they explained the service is over. So I escalated it and called Nissan Customer service who backed their dealership and said even if they told me incorrectly that is my issue not theirs. How would you like to be told something just to have it disregarded. Well if you like that treatment Dorsett is your place. Read my last review from like 2 years ago. I’ve bought my last 3 vehicles from Nissan. Sorry to say now I understand how the entire company works not just the local dealership. My business will go elsewhere as well as any and every recommendation I can make.
They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Brian Pennignton was excellent. He provided me with... - EKelly
Brian Pennignton was excellent. He provided me with courtsy, and paitents and thats hard to find in a saleman. In my opinion he is one of the best represenatives Family Mitsubishi has. He actually cared about what I wanted and he wanted me to have the best. I appricate everything he has done for me. I have recommended this dealer ship to many of my freinds. Thank You
Hello, all! If you're reading these reviews, I bet... - Josh_M
Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership!
I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable.
I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.
sales experience - wadecathy135
I was so happy with Brent Weatherly he tried very hard to get me what I wanted at the price I needed. Everyone was so nice to us.Thank all of you so much! I will pass you along to all I know.
Gates Ireland Road Service and Body Shop