Satisfied - Happy
We were very pleased with the service we received. Service of oil change and tire rotation was completed very timely. The service personnel were very cordial and friendly.
Top Reviewed Specialists At This Dealership
Buying new car/trading old car - lemaster
Michael Whitfield assisted me in trading my old car & buying a used 2013 Nissan
Altima in excellent condition. Would recommend him and Lujack!
Fr. Scott Lemaster+
Careful and caring at Dave Wright Subaru service center - Steve&Joni's Subaru
The Dave Wright Subaru service center is always careful to not scratch my rims when rotating tires not get anything in the interior and always return my vehicle fully prepped and ready to go with a free car wash ticket. Master Mechanix know exactly what they're doing and they don't try to sell you bull crap you don't need on the other hand if it's a nice new or used Nissan you're looking for Mike mcconahay is the salesman for you. Very professional not pushy and doesn't try to sell you something you don't need. We settled on a 2017 Subaru Forester and we love it.
Review - jason4uall
This is a review of McGrath in Dubuque. I had a very good experience and they worked with me to get me the right vehicle at the right price.
Wonderful sales and finance people!! Would highly recommend - zipsec
Wonderful sales and finance departments extremely fast and smooth process! They went out of there way to get us the best financing possible. Very friendly
In ethical business practice. - Dontshopedwardskia
Damaged our vehicle, tried to buff out scratches, caused more damage and basically are telling us to f, off in Chuck Norman's response. Very unprofessional. After Chuck told me he wasn't doing sh** for us he proceeded to get in my face pushing me with his stomach calling me a punk. All we wanted was for them to fix there mistakes. We bought a brand new car. And they damaged it. We also haven't received any form of apology for this. Every time they say will call back we never receive a phone call. Even called the district manager troy r. And has ignored this situation saying hick runs this department. If your gm is allowed to approach customers like this. Can only imagine what the upper management is like.
Ripoff - Shari L Bents
Kept my 500 dollars when I decided I did not want to buy the car. They never said I would lose my money. Not cool
Great Dealership - Christine
I have purchased 3 Rogues from Hummel's. I bought my 1st Rogue in 2013, next 2015, & a 2017 Rogue I purchased 8-23-2017. Hummel's Dealership has excellent service, great sales personnel $ financing departments. I'm treated like a valued customer which is important to me. I've had great promotions for all 3 Rogues purchased and this last promotion on my 2017 Rogue was unbelievable. I give Hummel's 10 stars...not just 5 stars. Go visit Hummel's. You won't regret it.
Do not trust what the service department tells you. Took... - kss1978
Do not trust what the service department tells you. Took my two year old 2009 Nissan Murano with 27,000 miles on it in for an oil change, mentioned that I thought the breaks squealed more than normal and asked for them to look at it as the vehicle was under 36,000 miles. Received a phone call that my rear brake pads and 4 tires needed replacing. This surprised me since the vehicle was relatively new with low mileage. Was told cost would be $1300 for new tires and another $300 for rear brake pads. I immediately questioned this conclusion as brakes and tires have always lasted well beyond 27,000 miles on my previous vehicles. Despite my questions and objections, was told that it was not covered under the 36,000 mile warranty as it was normal wear and tear. I told them to do nothing and I would "think about it". Received an inspection sheet that said the brake pads were worn to less than 3 mm and the tread depth was 4/32". Contacted another Nissan dealership to see if this was typical for Murano's and they said no and offered to take a look at the vehicle because if it was true, they would contact Nissan corporation about the issue. Took the vehicle to a local brake shop that I personally know and trust for a second opinion. They looked at the brakes and tires and wanted to know why I had brought the vehicle in as the brakes and tires looked good. I showed them the inspection sheet and they then wanted to show me their findings. They actually removed the rear brake pad and brought it in to show me it along with a brand new brake pad. They measured both in front of me, showing me that mine measured at over 7mm. The tires also had more than sufficient tread depth and did not need replacing. Said it would be a waste of money to replace the brakes and tires as both had many miles left on them. Called Nissan Carousel manager to let him know of my findings. Was met with rudeness and was told their service department was "Nissan certified" and that the brake shop didn't know what they were doing (they're a reputable company that has been in business for over 30 years and I personally know the employees). Told him that another dealership said this was not normal for a Murano, was informed they were just trying to get our business. My reply was that was better than his actions as he just lost our business. Nissan Carousel does not have an honest service department and fabricated repairs that were not necessary. When presented with this information, although they were given the opportunity to make amends, gave no logical explanation for the error and became defensive and rude. STAY AWAY FROM THIS DEALERSHIP AS THEY ARE DISHONEST AND CANNOT BE TRUSTED!