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Brittany in the service department has no communication... - Deborah
Brittany in the service department has no communication skills and is extremely rude. I would never have such a person representing my company! They have lost my business in the future.
Mellissa was honest, transparent, fair and very helpful!... - Brangie
Mellissa was honest, transparent, fair and very helpful! We appreciate working with someone who looks you in the eye and is honest. We will shop here again.
Just having moved to Lawrence I had a tire sensor on my... - Gay
Just having moved to Lawrence I had a tire sensor on my new K5. Air was put in the tire and the sensor which displays on the center console showed 37 in all tires. I was told to see the local Kia dealership. It took a week to get in. I arrived at 8:30 as I was told, explained the gage said 37 on all tires as I'd seen for one week. The service person, not the one I'd been working with, two hours later told me my tire pressure was 27 in one tire. Not 37 as my gage said. I asked if my new car had a faulty sensor since I, a ER Trauma nurse
, Can certainly distinguish between 27 and 37!!!!!! I was argued with making me feel petty and because I'm a woman I can't be believed between knowing 27 and 37. I was dismissed about the faulty gage idea. I WILL never go back. The gentleman from the Carolina's was very nice and I'm sorry he has to work with the other one
Make sure to ask in depth questions on any warranty,... - Next
Make sure to ask in depth questions on any warranty, replacement, etc...plans that you are talked into purchasing with your car. They tend to leave out some of the details or actually change wording to make what you're purchasing sound better than it actually is. When you need to use the warranty, replacement that you purchased and paid for it's no longer applicable because it expired. This repeat customer is letting future car business with Shawnee Mission Kia expire, just like the warranty.
Very family oriented!! - Rebkesterson
Our experience at Briggs Kia was as delightful, informative, and helpful as anyone could ask for from buying a vehicle. Our professional sales advisor Josh Kennedy could not have been more caring, patience, hands-on, informative, and attentive to our needs in finding the perfect vehicle for our family. When we first sat down with Josh to go over our needs and wants for our next family vehicle, he was genuinely focused and attentive to what we were looking for. After we were done discussing our vision of what we needed, Josh found us a vehicle that met every criteria we needed within 10 minutes.
Lowball trade offer - B&J
The dealership is now called G&G Kia. Went there for recall service - while there talked to a sales rep who wanted to give me value of our Kia. I wasn't looking to trade but thought I may as well see what our KIA was worth. Felt ganged up on by a number of rep's from the dealership. Walked away as wasn't interested. I later run NADA on my vehicle and fine that they low balled me!! Can't trust them!