Great job on the way they treat there customers. - Bigjim
Were going to see another dealership but the way we were treated here by Nick Williams was just outstanding that we did not need to go anywhere else. We drove around 100 miles from our house to this dealership and left with the vehicle my wife wanted. Thanks to the Whole organization for there service. Ihad my Honda hrv oil changed while waiting on the new car deal.
Awesome - Molly&Doug
Everyone we dealt with was awesome. We were taken care of from start to finish. This is our second Kia and we love both of them.
Overworked and understaffed? - kuwxman
Called in to schedule an appt on 5/4, but nobody picked up and the call went to voicemail. Never heard back. Called back on 5/8 to inquire about that appt I was hoping to get set up for this week. I was told they likely never even listened to the voicemail due to their call volume and workload. No biggie. There are other Kia dealerships in the metro. Just because they're the closest doesn't mean we have to keep getting service here...
typical sales - PTgal123
I found a vehicle on their website that met my needs. Drove to the lot and didn't see the car, so we went inside to ask. Immediately the gentlemen took us to his desk to "check the availability" but had to gather all my personal information before he could look. He then consulted his sales manager and upon returning he claims the car had been sold yesterday but they had other similar options. He did mention a similar vehicle so I inquired, but was immediately uninterested as he stated its not on their website because someone else is purchasing it, but since I was there I could purchase it out from under them. In the day and age of customer service I expected more. Seems pretty shady. As we stood to walk out the gentlemen tried to have us talk with his manager. In hindsight the car I went in to see has been on their website for about 3 months, seems a bit like a trick to lure you in. Unfortunately they will not be earning my business or recommendation.
Lowball trade offer - B&J
The dealership is now called G&G Kia. Went there for recall service - while there talked to a sales rep who wanted to give me value of our Kia. I wasn't looking to trade but thought I may as well see what our KIA was worth. Felt ganged up on by a number of rep's from the dealership. Walked away as wasn't interested. I later run NADA on my vehicle and fine that they low balled me!! Can't trust them!
Best dealership hands down! - JohnnyPee71
There is no way to make this short, so here's my story. Recently I went car shopping, wanting to trade in my 2013 Kia Optima LX on a new Kia car. I was putting $3000 down also, cause I owed more on the loan than the car was worth. My credit is in the 600's which is middle of the pack, so I thought I could get a deal done fairly easily. First I went to Shawnee Mission Kia and they got me a deal on a 2016 Kia Forte LX base model with no features, and wanted outrageous payments for the car.
So I went to Lawrence Kia, biggest waste of my time. They not only didn't get me a deal but acted like they didn't even want to sell me a new car, by their lackluster efforts to get me financed and earn my business. So I went to Briggs Kia which I've purchased 2 other vehicles from, to see what they could do for me. I spoke with my previous and favorite salesman Johnny Pittman and told him what I was wanting to do. He showed me a 2016 Kia Forte EX loaded with all the goodies, and we test drive it. I loved it but thought there was no way I could get into such a great car without making outrageous monthly payments.
We sat down and discussed numbers and what I was trying to accomplish. Due to it being Saturday, most of the banks Briggs deals with were closed so Johnny said he would call me on Monday with what deals they had worked out. Monday Johnny called me like he said he would, but told me they could get a deal done and appologized. I could tell in his voice he was clearly disappointed but I wasn't upset cause I didn't think I could get that car anyways. I thought that was that, but the following day on Tuesday afternoon, Kyle the sales manager called me saying they had a deal worked out with my bank and wanted me to stop by the dealership after work to go over the numbers to see if I approved. Not only did I approve but I was shocked, the payments were lower than Shawnee Mission Kia's deal on the Kia Forte LX base model, but my APR on the loan was less than on my current car loan. I signed The paperwork and drove off in the car of my dreams.
Briggs Kia went above and beyond to get me a great deal and keep my business as a customer. I would recommend Briggs Kia to anyone not wanting the usual car buying experience and to those with less than perfect credit as well. See Johnny Pittman when you stop by, he is their best salesman in my opinion and he's a great person too. Also I can't say enough about Briggs Kia's service department, they only fix what needs to be fixed and never try to sell you stuff or services you don't need. And when they fix something, they do it right the first time. Last but not least, the thing that sets Briggs Kia apart from all other dealerships, is their follow up and continued care after the sale. They don't just sell you a vehicle and that's that, they follow up on every sale and keep you feeling like a valued customer long after the sale!