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Excellent service, as always! We have trusted the... - eveready5775
Excellent service, as always! We have trusted the service department with all of our vehicles for many years! Wayne & Jeff are easy to communicate with and get the job done efficiently and correctly!
Top Reviewed Service Specialists At This Dealership
Pressure Free!! - tracef02
We worked with Brandon Rush and he was amazing!! He was not pushy nor did he pressure us into anything. That was a huge relief. Brandon was so helpful and knowledgeable, it made our experience in buying a car, very refreshing. Brandon is a true asset to Donovan. Thank you so much for working with us.
Matt & Tracy Mahon
In for a simple oil change, but was treated with the... - FRANZB
In for a simple oil change, but was treated with the utmost respect and did not get any "upsells". Was timely and all of the service techs took an interest in my needs.
Service person was friendly, seem to be very efficient,... - Jerroll
Service person was friendly, seem to be very efficient, concerned about the customers problem and desire to solve it, communicated with the customer regarding problem, p.o
Cory Potter is second to none. The ultimate customer... - Kelly.Comer
Cory Potter is second to none. The ultimate customer service person. My service was done on time and the vehicle was returned to me cleaner than when I dropped it off.
Great Dealership with an exceptional service... - Jon
Great Dealership with an exceptional service department.
Highly recommend Conklin’s Cars in Hutchinson, Kansas.
Enjoy working with Jody Pendergast in their service department. Very knowledgeable!!
Absolutely the worst service I have ever received. Three... - Jill0134
Absolutely the worst service I have ever received. Three weeks to repair an oil leak...twice. No vehicle if comparable value offered. Holiday ruined. Refused to work overtime to make it right. Wouldn’t take my little red wagon to Hatchett for service.
I submitted a review on Jan 13 regarding the Chevy... - JamieB
I submitted a review on Jan 13 regarding the Chevy Equinox. We did not have DW repair the car, took to our mechanic after paying 150.00 diagnostic fee to DW. Our mechanic, disgusted that we took it again to DW tried to look at the service codes on the board, but the whole board was erased by DW. He then proceeds to check the car out, finds nothing wrong. DALE WILLEY what are you trying to pull? Remember when you told us the whole underneath of the car was rusted out last time we brought it in and it would need the exhaust system replaced? Not true...btw the people who helped us are not listed below but you have to pick a person in order to add the review.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
Customer Satisfaction - Bphi66
From the owner through the service staff, we always receive quality service.
We are pleased with the customer service attitude and their willingness to
meet our needs, whether it is an oil change or a major repair.
Tony, David and Don are a pleasure to deal with.
Loose battery terminal caused alternator to malfunction. ... - limpalong
Loose battery terminal caused alternator to malfunction. When the service person hooked up the gauges, he pegged the speedometer and it broke. Service Manager said that was a weak spot on the Silverados and I would need to purchase an entire new dash cluster. Quoted $530 to repair what their service department broke.
When I could get no satisfaction from the Service Department, I visited with both the Sales Manager and the Owner. The Owner told me I had not purchased the vehicle from his dealership, so he was not interested in assisting with the required repairs. I took the truck to another dealership and paid the $500 to have Lang's error corrected.
I run 30,000 to 40,000 miles/year in my Silverados. On the road, I don't know one locally owned repair shop from another. So, I always have all service... including oil changes... done by the Chevrolet dealer in the area I'm in. Working with Chevrolet service departments over a 5-state area, Lang's is the ONLY dealership that has displayed a complete lack of interest in customer satisfaction.
service - Don Shoemaker
Great service and very professional and very friendly. The service was quick and completed to my satisifiaction. Plus a car wash and a candy bar at the end.
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