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I appreciate James Beard and the rest of the service... - Ronald
I appreciate James Beard and the rest of the service department for courteous and timely service to my vehicle. Experience was good and very helpful
Prompt courteous staff; eager to serve their customers!... - twnolder
Prompt courteous staff; eager to serve their customers! Assured me that they would call as soon as my vehicle was done, and they did! It makes it a lot easier to bring my vehicle in for service or repair and know it will be taken care of.
Top Reviewed Service Specialists At This Dealership
Fixed Operations Director
Excellent and Trustworthy Service! - D. Wessel
My family and I are from Ontario, and our 2006 Grand Caravan broke down (from engine failure) on I-75 over the 2015 Christmas holidays, and was towed to Frank Shoop. As anyone who has had their vehicle serviced far from home, I was terrified of being taken advantage of. Much to my relief, I received great satisfaction from the staff at the dealership. The service managers were extremely informative and helpful, and kept our concerns to a minimum. The mechanic (Zeus) was highly knowledgeable, and actually came in early on his day off to fix this problem; in fact, when the problem proved to be elusive, he took time from his vacation to finish the job! Initially, the problem was a seized crank sensor, which the mechanic fought to loosen and replace in a way that saved me the potential of great expense. When the sensor proved to be only the tip of the problem, the mechanic spent more time on further diagnostics and wiring repair - but in doing so, the problem mysteriously corrected itself; the thinking seemed to be that the removal and reinstallation of the existing wiring may have corrected the issue. However, I was not charged one cent for any of this extra labour - only the cost of the initial diagnostic and the labour for the sensor replacement! Overall, it was a great experience for someone who was a helpless traveller and at the mercy of an unknown service department. From my experience, I can assure you that you can trust the staff at Frank Shoop!
Friendly and very fast service. Brought my Corvette in... - Vette
Friendly and very fast service. Brought my Corvette in for an oil change. Price was great. Excellent job by Justin and the service team. Thanks.
scheduled maint and recall computer updates - B.BUSTETTER
All of the service staff are always friendly and willing to answer questions and provide service as quickly as possible and never return vehicle after service with dirty interior from service provided
Over charged, poor communication, dismissed concerns and... - Flocroguy
Over charged, poor communication, dismissed concerns and left car in too long. Untrustworthy answers and dismissed concerns. Worth Going out of your way to A different service center.
the service manager isn't very friendly with me - tyme99
the Service Manager isn't very friendly with me and i've bought at least 7 vehicles off of them i just bought a 2019 chevt Tahoe premier, not very courtesy at all
Great customer service - Satisfied customer
I drive from Nicholasville to Adams because of the great customer service. I have bought 3 SUV's
From them and I'm very satisfied.5 Stars on customer service.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
I have been doing business with this dealer for years.... - vankky
I have been doing business with this dealer for years. They have always been friendly and went far beyond to accommodate me and the needs of my family. Integrity is a good word for this dealer and their staff. They have also furnished a vehicle for me to run my sales route while repair work was being done. I know this is probably normal, but for over a week this was very comforting to me and weighs heavily when another car purchase is considered.
Elexcalent staff all the way around !I'm traveling with... - Jennifer
Elexcalent staff all the way around !
I'm traveling with my elderly mom and needed help fast, Champion Chevrolet, Buick ,GMC came to my rescue.
Creech Chevrolet service department is the absolute best.... - betty1chb
Creech Chevrolet service department is the absolute best. We are from Indiana and was going to what we thought was a fun weekend at Black Mountain Off road park when our brakes went out on our truck (Not fun coming down those big mountain hills towing a side by side) We had it towed to Creech and they got it right in and fixed the brake line within a few hours and we had the truck back!!!!!! Thank you so much!!!!!!!!! I would recommend your service department for sure. The invoice says Technician 310 Great Job!
Excellent timely service. This service department is the... - reneedbland
Excellent timely service. This service department is the only
place I trust with my vehicle. All staff are knowledgeable, friendly,
efficient and always excels with customer service.
Took my car in for an oil change, leaking tire, and... - Jjett4
Took my car in for an oil change, leaking tire, and brakes squeeking, was then called and told I needed all new brakes, pads and rotors as well as new tires. The cost for only the brakes, pads and rotors was right at $1000. I told them not to do it but asked that they just fix the leak in my tire. They told me they could not do that until I got new tires and an alignment. After having another mechanic look at my car, it in no way needed rotors, could use some pads, and the tire was fixed. I think they were trying to gouge me and will not be going back! I also have a friend that is an 80 year old woman that went to Don Franklin and she was made to believe that her tires were dry rotted so bad that she may not make it home and got her for four new tires that she have gotten much cheaper elsewhere and they were not at a point of not getting her home as her son and husband had just recently checked the tires, needless to say her family was very upset that they would do that to an 80 year old woman. Not a happy customer!!
Be careful, these folks don't understand good service,... - jeffrey_klein
Be careful, these folks don't understand good service, let alone "excellent" service they claim to have.
I took my new truck in for service to have the back window replaced due to a defect. The service dept took off the back glass but then realized (conveniently) that they could not replace the new glass but needed a glass company to put it on. After three missed appointments (3 days) of the 'glass person' not showing they finally arrived. Then, to replace the glass correctly they had to take out my child seat. Instead of calling me to figure it out, they panicked and cut the seat belt to get the seat out (for your parents out there, it is a Britax ClickTight seat -- takes literally 1 second to get out). No big deal, except there were no seatbelts apparently in the entire US. So, nearly 30 days later a seatbelt arrived, they installed/replaced it, and I was able to pick up my truck. Over the course of this time, I felt the need to call for an update at least a dozen or so times because I received next to zero communication. The only saving grace was that the service tech I was dealing with was entirely understanding and sympathetic (though he was the one that cut the belt, so maybe guilt played in there!). Then, the moment my truck was ready, my phone was blowing up nearly twice a day asking for when I was coming to pick up my truck because the "loaner" car they had given me was "going out of service". No kidding, I had the car for over 30 days! But the audacity and irony was stark; the moment THEY needed something it was all-to-important for them to communicate that fact. It doesn't end there...
You would think common courtesy for such an a massive inconvenience would be to ask how they could make it right. But that question was never offered. I had to ASK if they would wash it for me before I picked it up!! And, on top of that, I reached out to the dealership 9 times and left 6 different phone messages and three different 'live chat' messages for the Service Manager or the General Manager to give me a call -- I just wanted to be heard. Neither of them bothered to call me back. By the way, if either of you are reading this, I'm reasonable and would still take your call should you feel so inclined.
As a few examples of what I mean by knowing what service means. The difference between crap service and ok service is that they could have OFFERED to wash my truck before giving it back. The difference between good service and great service is they could have offered me my next routine maintenance for free or here's a $x gift card to our accessory shop. The difference between great service and excellent service is they could have asked me how to make it right. I think most people are reasonable, "right" to me meant I would have wanted to be heard (which is why I called the SM and GM in the first place) and at least had the thing washed. That being said, simply by going to the extreme of writing this review, my perspective on reasonable has changed.
I could not be more disappointed. Talk about feeling like a number. My dad has been a Don Franklin customer for 10+ years and is part of the reason I went to them in the first place. He was shocked when I told him this story, which says a lot about how disconnected their dealerships are.
All in all.... I would go anywhere but here for service. And if you're going to buy a new vehicle, don't start your relationship here. Make the drive to Richmond or Frankfort and avoid this train-wreck of a dealership. It is worth the hassle.
Excellent service!! Very well taken care of! The... - Jennifer.cowan
Excellent service!! Very well taken care of! The professional that explained everything to me was wonderful! I was very happy with this experience. Thank you!
Tried to charge for a warranty repair almost $600 - Oger1960
Tried to charge me for work done on a truck with lesson 28,000 miles still under bumper to bumper warranty claim someone had to mess with it because bolts don’t come loose wanted to charge me Almost $600 for complaint of general motors argued with service manager never would tell me why they thought it had been tampered with
We have bought three vehicles from Dwain Taylor and could... - Charlie
We have bought three vehicles from Dwain Taylor and could not be happier. Steve Andrus is a great sales person who tries very hard to get you what you want at a good price. Couldn't be better!
The Service Dept. is first class, too. When they had trouble getting a part because of Covid they helped me with a loaner for as long as it took. Thank You!!
My Great Experience - daisybegley007
I always appreciate the good work provided by Falls Auto Group. I recently had my oil changed & had a recall repaired. I actually enjoy talking to all the staff. They are all so polite & kink & cheerful. Thank you all so much!
love my new truck - martin
Jason B. did a great job. did exactly what he said and helped me get a good deal. Even saved me another 7 bucks a month off of my payment after the deal was made but before i signed on the dotted line. Thanks.
Great customer service! - Maddex
Tessa was the most helpful and knowledgeable salesperson I have ever dealt with!! She was upfront and honest. I highly recommend her and will deal with her again in the future