75 Kentucky Ford Service Centers

The services department made time to get car repaired - Fuzz

The services department made time to get car repaired before wife would need it for bady setting

I've had my 2018 F150 serviced at ton Blakely of Somerset - BenMorris

I've had my 2018 F150 serviced at ton Blakely of Somerset since originally purchased. Gary and his staff are always very knowlegable, great to work with. Shawn and his staff on the sales side are also great folks to work with when buying. I highly recommend this dealer.

My Escape had major electrical problems as I was... - schultejoe76

My Escape had major electrical problems as I was traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a scary and dangerous situation. I limped-into the service door around 10AM and met with Cody Kiser (Service Advisor). I explained the issues; he asked me if I could leave the car for repairs...I explained that I was over 5 hours from home and had no transportation. He LISTENED to me and then assured me that they would get my car taken care of. I needed a new battery, alternator & serpentine belt. They DROVE to another dealer for the alternator, and they had me on the road at around 2PM! The service department at Madison County Ford 1) recognized my desperate situation 2) EMPATHIZED with my situation 3) prioritized my need based on that situation 4) expediently implemented a top-notch repair to my vehicle so I could continue home. A guy CAN'T ASK FOR BETTER SERVICE!! xxxx: they even offered me a loaner vehicle so I could go get lunch!!! Everyone was so congenial and the service was OUTSTANDING!! KUDOS to CODY KISER and his crew!! You guys are FABULOUS!!! Joe Schulte Crown Point, IN

I had the pleasure of doing business with Graham Cane’s - kivy.spillman

I had the pleasure of doing business with Graham Cane’s over the weekend. I had purchased a new vehicle and went to the Kelley Blue Book website to get an estimate for my old car. The website alerted local dealerships about my interest in selling the vehicle. From the very first text saying hello to the final “Thank you for doing business with us” text, Graham was so kind and helpful. He let me know when would be a good time to come to the dealership, walked me through the whole process once there, and handed me a check in 30 minutes! I highly recommend checking out Jack Kain Ford for any and all of your vehicle needs. I have been telling all of my friends about my awesome experience!!

This dealership listened to what was going on with my - kattkooper

This dealership listened to what was going on with my vehicle. They did not ignore or dismiss any of my concerns. They went above and beyond. SERIOUSLY thank you for the help!

Byron in the Ford Service Department is a true - johnbarnette

Byron in the Ford Service Department is a true representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette

Service was great. - DAG

Service was great. Extensive timing chain/phaser work taken care of with no problems. One dealer didn't even want to fix the issue. Had a great warranty and they had no problems dealing with that. About as easy on my end as you can get.

Employees are excellent- kind, polite- caring, facility’s - AJ

Employees are excellent- kind, polite- caring, facility’s spotless, just go knee down in any corner or cubby hole, it will be spotless as well as restrooms

Great dealership and people to do business with. - Mlinruby

Great dealership and people to do business with. They are honest and trustworthy and continue to improve service. Thanks Tri-County Ford Lin Ruby

We were traveling pulling our 5th wheel. - Rdrpjr

We were traveling pulling our 5th wheel. Developed a vibration in the F350 diesel. This dealership took us in, diagnosed the problem and had us back on the road in 2 1/2 hours. Very pleasant to deal with. I would go back there to trade or buy a vehicle even though it's quite a ways from my home. Great dealership with great people.

Usually very professional job. - clarkx

Usually very professional job. New employees need to be aware of customers request. Without Stephanie stepping up and getting the attention my car needed I may still be there.

It was easy to schedule a service appointment and the - kbarnes1020

It was easy to schedule a service appointment and the appointment wait time was not long at all. Very satisfied 😊

I was really highly satisfied with today’s performance. - Rob Wilson

I was really highly satisfied with today’s performance. Josh was able to get my vehicle early. All requests were completed in accordance with Oxmoor Ford’s expectations & beyond. I’m a fan of the Oxmoor Ford service department. The service department is neat, clean, organized & all members are quick to provide service.

My experience at Airport Ford service has always been - Doc John

My experience at Airport Ford service has always been outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there.

Best dealership I’ve ever dealt with. - rpayne259

Best dealership I’ve ever dealt with. Honest and upfront from beginning to end always

Went in for an Oil Change but they suggested an ENGINE - jspencer

Went in for an Oil Change but they suggested an ENGINE FLUSH, oil filter and cabin filter. I just had a NEW MOTOR installed less than 6 months ago by this SAME DEALERSHIP under the Power Train warranty. Gave the communication review "good" since they were good trying to sell me something I definitely did not need. Doubtful I return to these crooks.

I had my car serviced for fuel issues and very slow - Aec06

I had my car serviced for fuel issues and very slow acceleration. We were told the fuel pump that is "in the tank," as well as faulty sensor, had gone bad. After the service and a "test drive," we were told the car was good to go and normal. Unfortunately, the car immediately produced the same issues once I left the dealer. Once I took the car back to the original dealer I bought it from and then a reputable Ford dealer to fix it, we were informed that Paducah Ford told us wrong about the fuel pump and that the fuel pump that was "fixed" was broke. The fuel pump was in the engine and was bad, which further caused more issues in the car. This wasn't the only issue. It took me two weeks to get the car into Paducah Ford, it took a week for a mechanic at Paducah Ford to get into the car and diagnose it, and it took over a week for Paducah Ford to get the warranty in place plus another week to fix it. A doctors office is faster than this and they want me to be fixed and want my money the same day. Another odd issue was how I made a previous review about this and was told it took 3 days to obtain the warranty, though the writer confused me for another customer. The other Ford dealer that fixed my car had fixed the issue well before contacting the warranty company for a reimbursement. This tells me it should have been done sooner despite our calls to remind them. In total, it took us half the time and stress than what Paducah Ford did in their time. Looking back at the service report, the mechanics at Paducah Ford "test drove" the car before I received it. The drive was only one mile, but the car could have easily rolled over a mile while moving the car into the shop. A real test drive could have spotted out the issue before I even get into my car to drive again which no doubt would have been seen. This amount of distrust could have costed me much more than the new car we bought and had Paducah Ford look at in the beginning. More issues are still being seen like the lying and incompetence we were given or even like the comment that was left under my last review. No words can help fix this. We are still investigating these issues and will find a way set this right. A serious issue occurred and we felt very unvalued or cared for.

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

Please read below about our experience at Palmetto Ford,... - kev1dwi2mar3

Please read below about our experience at Palmetto Ford, Charleston, SC.When we got home we took our Ford Edge to BF Evans who repaired the car in one day and loaned us a car to drive. They did not insist on a Diagnostic. The cost was far, far less than Palmetto. Buy your Ford at BF Evans for the SERVICE if nothing else! We were out-of-state volunteers at Edisto State Park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto Ford, Charleston, SC on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch and that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it.

Service is terrible - Fordman

I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of parts it needed. I went to my car to look because I hadn't had a call. The car was in the same spot with not one mile put on it. I went back in talked to the service manager who called me a liar. He said they don't do business like that and if I didn't like the service there to leave the property. I have never been treated so badly in my entire life. I'll never be back and I'll make sure people know what happened. The service manager isn't fit to sweep the lot he's a complete joke

Recall - nkent17

The dealership was responsive to the needs of my organization in a timely manner. We were in need a quick turn around and they provided it.

Bruce Walters always goes above and beyond to satisfy - Susie Hall

Bruce Walters always goes above and beyond to satisfy their customers, from the salesmen to the service department. We wouldn’t go anywhere else!!!

Mike in parts went above and beyond to assist with my - terrybishop805

Mike in parts went above and beyond to assist with my truck repair! Thank you!