Easy Process - Lauren
Troy and James were both very straight forward and friendly without being pushy. I felt that I was offered a very fair trade on my vehicle and a great deal on the certified preowned that I was purchasing. The whole process from test drives to signing papers couldn't have been any easier.
Awesome Sales and Service Department - Rachel.P
Recently purchased a Mazda CX-9 Grand Touring. Everyone was very friendly and Elliot was very knowledgeable of all Mazda vehicles. I was also introduced to the service department so I'd have a point of contact for routine maintenance. They were great! Made the drive from Lake Charles,La...definitely worth it and would highly recommend the team at Acadiana Mazda!!!
Love my explorer xlt. And hixon. Really. Does have it. . - R&c.. .Harper (2016)
Went in for my edge oil change and my husband fell in love. With a blue jean explorer and we drove andwe drove her home........so easy so fast so simple. They mean what they say. (Hixon has it)
Exceptional Customer Service - Djules
Great experience all around from start to finish. This was my first time purchasing a vehicle and the staff at Hollingsworth Richards Mazda were so patient and explained everything. I couldn't be happier with my experience and recommend Sales Manager Brady and his staff to anyone looking to purchase a Mazda in the Baton Rouge Area
Good service - KVD52
Mr T is kind and assurring to your customers. A great asset to your co. The lady that collect my $$ was great too. Good service.
My experience - Tip423
It was my first-time there and it was a pleasant one. I got an oil change and will return for recommendations given on the service report card.
Service Department - Ronald
I purchased a new car and have return to have oil changes and tire rotations. I usually just drop it off this time I stayed and watched the service from the sales area looking into service bay.. I have a farm background and worked my way thru college at a dealership so I know cars and service. The serviceman change the oil and rotate tires as he did three state inspections on other cars during this same time.
There was no inspections or checks ! maybe a quick glance at the tires as they were installed . I do have in hand a form with 18 listed checks or inspected items on the car.
What upset me more was the use of a impact wrench to tighten the wheel lugs. He even went over each twice to make sure they were "Good and Tight". I took my car from the dealership to Pep Boys and had them loosen and torque the wheel nuts to Mazda specs. Impact wrenches are the main cause of warped brake rotors and the added bonus of being stuck on side of road with a flat tire and can't remove the lug nuts.
Pep Boys also drained over a pint of oil from the motor due to a overfill. I don't know if he dialed it wrong or the auto fill device is not accurate.
I will state I didn't go see the service manger or report the problem to anyone. I had been told they used torque sticks during a earlier service visit. This looked like his normal routine and the service manger is in the bay with a clear view of this area so he knows what is happening.
Will I go back? Maybe for warranty work!
You may have a different experience. Good Luck!
Poor Maintenance Experience - alparrott037
I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.
Terrible experience - Review your invoice closely! - ccaillet
I had my daughter bring her car in for minor service (oil change & replace ONE low beam headlight) against by better judgment. They took advantage of her. We specifically told them to change only ONE bulb - the one that was out. The other bulb was still under warranty from this same dealer. The bill was double their original quote. The oil change was double AND they gave us a $20 mail-in rebate that was expired! We will never use or recommend Diamond Mazda to anyone!
I went in ready to buy a car but couldn't have if... - theherofails
I went in ready to buy a car but couldn't have if I'd come in with a bucket of cash. Their computer system was down so they couldn't run any of my credit info (this I'm not as upset about, computers have problems, I get it) but the main thing was we were kept waiting for 4 hours before we were told there wasn't a manager there that day so we couldn't have made a deal anyway! They let me take the car home for the night and when I came back the next day the manager started beating me up over the price and my trade in. Terrible customer service. I left and drove an hour down I-10 to Acadiana Mazda and had a MUCH better experience. Make the drive if you're looking for a Mazda.