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Absolutely great service timely and kept me up to date on... - DCHASSION0
Absolutely great service timely and kept me up to date on the status of my vehicle. Gay does a fabulous job. Please keep up the great Work.
Excellent service as always! The wait time was longer... - BRUCE.DILLON01
Excellent service as always! The wait time was longer than normal due to many out ill, but they kept me informed and were very courteous.
Top Reviewed Service Specialists At This Dealership
Fixed Operations Manager
Service was great. I recently purchased a used vehicle... - Jermaine
Service was great. I recently purchased a used vehicle from Crown and the brakes began to make noise a couple of weeks later. I went into the dealership and they took care of it even though it wasn’t covered under warranty.
Replaced my LCD display for radio, telephone,ect. Done in... - b344067
Replaced my LCD display for radio, telephone,ect. Done in record time.
Really worked to get me going.
Because I was stuck with no other
Transportation. Great Job! Service Team.
I drove up, asked for an oil change. I was told that I... - mcds1007
I drove up, asked for an oil change. I was told that I would be next in line for service. I only had to wait a few minutes. It was fast, everyone was very courteous.
No Customer Service - Robinson
Purchased a vehicle in Nov.. I've been trying to contact the finance department for over a month and no one will return my calls! I have spoken to a manger twice and that was no help at all, they obviously don't care about anything but sales!!
Sunroof leaked after being replaced I called dealership... - Donna1865
Sunroof leaked after being replaced I called dealership but they have a serious communication problem the lady said she was told by the manager they need to call insurance to see who is responsible for it. Not understanding that.
When the car was being worked on they never returned my call I had to go by the shop to get someone to talk to.
Today after going to both locations service and body shop no one was around to talk to was told they would call me
The problem is they don’t return calls
I need a person to look at this sunroof and check it
The reason I went to the dealership for this repair is because I thought it would be done right and they would be good to do the work glass tint etc could have done the work but thought it would be better don’t throw a dealership since it a Gmc.
Never again will not recommend it either
Awesome Experience - abiscamp2016
great service and everyone is nice and courteous. I would definitely recommend them to other people. Everyone in the service center are very helpful and they make sure you are very well taken care of.
They did not replace a peeling steering wheel in my... - jimbel500
They did not replace a peeling steering wheel in my truck. I went to another dealer and they replaced it fast and with friendly service. I was treated poor and lied to at All Star. I will never step foot in there dealership again.
Here is the whole story:
To all concerned,
I felt I needed to write a letter concerning the service I just had done on my 2007 GMC Sierra 2500 VIN # 1GTHC2366xxxxxxx. I bought the truck in January of 2008. After driving the truck less than 2000 miles the finish on the steering wheel began to peel. I did not think much of it till more started to come off. As anyone would I brought the truck in to have it looked at by dealer that I had bought the truck from (All Star). Thinking I would get the best service there. The first thing that Jack the owner asked me was “Let me see your rings” thinking that I was scratching the finish off. I told him I only wear a wedding band and that would not scratch off the finish like this. He had one of his men look at the wheel and then told me “GMC does not let us change out any interior trims.” This sounded strange to me so I called GMC costumer service when I returned home. They first looked in there data base to see if GMC had indeed stop most interior trims warranty work. They could not find anything that would suggest that. Then they called All Star and talked to the service man that had looked at my steering wheel. He informed Nicole Johnson with GMC customer service (Case # 71-645305736) that I had got chemicals on the steering wheel. I work as an instructor in a Tech school. I do not work with any chemicals. Nicole informed me that they could not do anything about this. At this point I was mad. I tried to stay calm on the phone with Nicole. I told her I was going to go back to All Star and give them a piece of my mind. After telling her that I was sorry for getting upset I decided to never set foot in All Star again. So I ask if I get another dealer to look at this and they saw that it was not chemicals, could it then be replaced. She said yes, and I was going to take it to Jennings LA and she suggested I take it to Martin. THANK YOU NICOLE!
I took my truck to Martin GMC and found a politer and professional service staff there. They could not believe how I was treaded at All Star. Don Granger was very helpful and did an adhesion test on the steering wheel and said it did not look like any chemicals had done this and he ordered a new steering wheel and had it replace in less than one hour. I cannot say enough about the service at Martin GMC. I was amazed at the difference in the way I was treaded. After being treaded the way I was at All Star I was so down I felt that I would not be buying another GMC at least not in the Lake Charles area. Now I know I can go to Martin and have excellent service and not be lied to. I do not like being lied to and pushed away with one real reason for not fixing the steering wheel and then having the Customer service person give me a completely different reason for not fixing the steering wheel. I will never set foot in All Star again as they lied to me about why they would not fix the problem. Martin GMC you are the All Stars in this story thanks again and I will be back.
One more thing I would like to say about All Star. The information I am about to give here I found while going through all of the steering wheel issues above. All Star GMC had sold this truck to Global Pollution Service Inc. on 9-27-07. I found this written in one of the owners manuals in the truck. Also OnStar wanted to start charging me for there service next month. I am thinking about getting in touch with a lawyer about this. As All Star lied then also and sold me a used truck. I know the mileage was 175 when I received the truck and the mileage when global wrote the information was 123. I feel that I should have been informed that the OnStar was turned on and that there was a sale on the truck as well. AllStar is just a very shady dealer. Again this is my first and last truck I will buy there.
Thanks again Martin GMC,
Fabulous customer service!! - Hulu222444
I was in town for a few days while taking care of family business. While there I had vehicle trouble. I contacted GMC and the representative helping me emailed the local dealerships with my particular needs. That SAME AFTERNOON Phil with Don Bohn Buick GMC Westbank called me. He was sympathetic to my situation, and I truly felt he would do what he could to help. He said he would call me the next day...AND HE DID CALL ME THE NEXT DAY! In a day and time where many businesses’ customer service seems nonexistent at best it was pleasantly surprising that it was the exact opposite at Don Bohn Buick GMC Westbank! Phil took care of everything and had me an appointment with Eric the next day. I was promptly and courteously greeted by a service technician who immediately directed me toward Eric. I was kept updated as to the progress with my vehicle and called as soon as it was completed. I cannot say enough wonderful and positive things about Don Bohn Buick GMC Westbank! I travel and have had reason to visit many dealerships but this one is top notch!! Phil and Eric are true assets to this business!! With that being said - Phil even called me today to thank ME for my business and to ask if everything was ok, to my liking, and to see if I was 100% satisfied. Great customer service above and beyond! I would highly recommend them to anyone in the Metarie, Westbank, New Orleans area (and beyond)! Businesses can sell all day long but great customer service in the repair department is truly what keeps folks returning!
Service - Dmullican
Always quick, clean, and courteous. Greated by Service Manager and Owner is always a good experience . Have purchased and serviced many vehicles from CBG and have always been treated respectfully and pleasant.
Incredible Service! - Minkerdoo
I visit Courtesy GMC for all aspects of my truck, knowing the job will be done right the first time. I have also had repair work done at this facility, and I was pleased at the cost of the work done, as well as the speed with which it was completed. The service manager, Jim, and the entire staff make you feel right at home, every time you visit. I highly recommend them for any and all services needed for your vehicle.
Created Problems that were not there to overcharge. Or I... - angryChevy
Created Problems that were not there to overcharge. Or I assume to get me to buy a new vehicle. Repaired my vehicle at another dealership service dept for one tenth of the price quoted by ms. Pam.