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Great Volvo sales team at Darlings Bangor ME - Judy
All describe Brian Perry and colleagues from Darlings Volvo dealership in Bangor. The sales manager Josh and other sales associate, Gary all pitched in with the most helpful information before my decision to buy. They were totally transparent with all facts and figures. Any and all info I requested was shared immediately. They also were willing to spend a great deal of time and patience helping me understand the many new features/technology of my car. The young man who worked through the final financials with me was great too. Their customer service was impressive from start to finish.
Top Reviewed Specialists At This Dealership
Vehicle Sales Representative
Bad Business Practices - Notimpressed
After much hesitation due to all the negative things I have always heard about Charlie's Motor Mall, I actually purchased a vehicle from them in October 2017; at the time the 2009 Honda CRV I purchased had 122k miles on it. I want to be clear the salesman was actually a really nice guy, not pushy or demanding at all, when it came to the finance department the next evening though that is a different story. I was offered an extended warranty which at first I was inclined to pass on, but being that it is n older higher mileage vehicle I said I would consider it, then the gentleman told me the warranty was offered by my credit union and the option that I had considered was essentially "bumper to bumper", and all repairs would be done at a dealership with a $100.00 deductible. Stupidly I purchased it. Not long after the purchase of the vehicle the transmission started to shudder between 2nd and 3rd gear sometimes. I bring the CRV to Charlie's Honda service, their first solution is to essentially spray the under carriage to see if there was loosed dirt and grime in there, ok no problem I see their point. The shudder comes back of course as this was not the problem; their second solution is to change the transmission fluid, at my cost but again I understand that this could be the problem and I get that there are some things I would have to pay out of pocket for before any expensive repairs. In the meantime another Honda certified mechanic determined it is the Torque Converter, a part which is listed as being covered under my extended warranty. I mention this when I brought it in for an oil change, tire rotation and front end alignment yesterday. The service department essentially scoffed at me, told me I needed to spend another $320.00 out of pocket for a transmission burnish, and that there is no way to diagnose a bad Torque Converter. I disagreed with them, asked how much money I need to spend out of pocket before they would even contact the warranty company to see what could be done, they ignored my question and never gave me an answer. I picked up the vehicle last night after the service center closed, drove about 7 miles home not over 35mph; on my less than 10 mile commute to work this morning my steering wheel started to shake violently at 40mph and it felt like my tire was going to fall off the car, luckily I was close to my work. THE LUG NUTS ON ALL 4 OF MY TIRES WERE SO LOOSE I COULD TIGHTEN THEM WITH MY FINGERS. So essentially Charlie's sells a crap extended warranty that they will not honor and then apparently tries to kill you when you complain.
Best Service Department - Ld16
They are always a pleasure to deal with, knowledgeable and if they don’t know the answer will go out of their way to find it.
Service - Nibblr64
Love the new text system that lets you know what your vehicle needs while you’re in the waiting room. The service department snuck me in for an oil change on a days notice where Berlin City wanted me to wait 2-3 days. I’ve dealt with this service department for at least 5 years and have always been treated well.
Mr Boston vs Mr Smith - T100
Nicky Boston is no nonsense sales man . This is what I can do for you in this situation . We came up with a couple of options and I picked the best one for my situation . The vehicles are clean well taken care of and Nicky gave me the Car Fax so I could check vehicles history .Up front truth in car buying !What a great salesman to deal with and Dealership ! Thank you Mr Boston ... from Mr Smith
Terrible Dealership - mart01
Terrible dealership. Purchased a 2004 Jrep Hrand Cherokee Laredo from this dealership. In less than 2 years the car needed more repairs then the vehicle was worth. Now the won't give me the time of day.
Lee Nissan Staff were Awesome! - cjmichel
Paul Allen and Rick Green were both amazing, they got me into a vehicle that was right for me and my family and that also met my financial needs. I will go back to Lee when I'm in need of services or another vehicle. The process was well thought out and completely painless.
Thank you for a fantastic buying experience!
Finance & Insurance Representative I
Darling's Honda Nissan Volvo
Team Service Manager