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The whole car-buying experience was pleasurable. All our... - Dave
The whole car-buying experience was pleasurable. All our questions were answered (even the stupid ones!), no pressure was applied, and everyone, especially our salesman Mark Bossie, was respectful and courteous. I would definitely recommend Lee Nissan Auburn to others.
Easy to work with. Deal was fair considering the times... - Ryan N
Easy to work with. Deal was fair considering the times we are in with vehicle shortages, etc. Everything was all set and ready to go when I arrived. Happy with the dealer and happy with the vehicle.
“You’ll do better, at— a different dealer.”Had a... - aidanrward
“You’ll do better, at— a different dealer.”
Had a pleasant experience leasing my first vehicle here, so naturally I came back to purchase a vehicle post-lease. After spending hours at the dealership, feeling exhausted, they found a car more comfortably within my budget, an ‘08 Civic. All was well for about a year; Honda’s are known for their reliability, Civics especially, with room to tune and generally economical parts. Alas, my engine block cracked, leaked coolant, burnt all the oil off, and left my stock *plastic* dipstick charred and decimated. Surprised, I searched the internet to see if this was a common issue, and yes it was. All ‘06-‘08 along with some ‘09 Civics were issued TSB 10-048, wherein Honda would replace the engine, free of charge, and extended the standard warranty up to 10 years. Why this wasn’t done to this vehicle, I don’t know. However, here it was at a Honda dealership, hastily brought to me at the end of the business day. Had I known about this particular TSB, I likely wouldn’t have purchased this vehicle, and at the very least I would’ve bought the dealer’s assuredly absurd extended warranty. After more than a month of deliberation, they couldn’t do anything for me.
Bottom line: don’t let this dealership leave you blindsided. Don’t think they have your best interest at hand.
My car was fixed in an hour. They did a great job. I was... - Weasel4048
My car was fixed in an hour. They did a great job. I was happy.
I was very pleased with my experience thanks to my... - lmg
I was very pleased with my experience thanks to my wonderful salesman, Damon. He was so knowledgeable and so helpful and took the time to answer all my questions. He's a salesman who will go the extra mile to help in any way. Shane was also great in the finance department. I love my new Jeep Grand Cherokee and I would make sure to ask for Damon. He was great!!
Our HORRIBLE experience with Berlin City Nissan and... - seancrotosr
Our HORRIBLE experience with Berlin City Nissan and Nissan Corporation.
In 4-2020 the lease for my Rogue was due and I was interested in getting into a new lease. This was at the beginning of the pandemic and the way business was being conducted changed. All in all, I was not informed of Berlin City’s return policy. I told Chris (the manager of Berlin City) that I wanted out of this lease and all he offered was to install a remote starter, a bed liner and a trailer hitch (which they messed up on and I had to install the lights connection) and all he could do was apologize and say we could have brought the truck back to have the trailer hitch corrected all the while thinking I was satisfied. Also, Chris told Robin (the other half of our) that the return policy was in the paperwork that we received and both she and I went through it and we could find no such thing. (Side note as to credibility, Robin worked for a law firm and paperwork was her specialty.) I requested that all correspondence between Chris and I be through email or text as to hold one accountable for what they say and what does he do??? CALL ME!!!! Ludicrous!!! Upon the realization that Chris was not going to be upstanding, I tried to contact Nissan and after all the runaround with them, they redirected me back to Chris; it’s almost like dealing with the government!!!! After all this, there were also unanswered texts and emails. Here it is over a year later and the only thing Chris can offer is a threatening email to Robin, nonetheless, that if we proceed with this he will get his lawyers involved. We have all correspondence to prove our word. All in all, I would not recommend Berlin city or Nissan as the dealings with both have been nothing but a HUGE FRUSTRATION!!!!!
I am grateful that I was able to get a new car even... - yellowrosegrl34
I am grateful that I was able to get a new car even though my credit is not that good. I would be a returning customer.