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Jamie Brenneman was extremely pleasant to work with... - Sultonj425
Jamie Brenneman was extremely pleasant to work with helping me schedule a prepurchase inspection. She was very helpful and informative about the process. Awesome Job
Top Reviewed Service Specialists At This Dealership
OMG, my service advisor, Tom Wolfe, is the best! I’ve... - Wjdines5
OMG, my service advisor, Tom Wolfe, is the best! I’ve known him since 2004 and I have followed him from Russell BMW to Towson BMW. He is the only one I trust to tell me what is wrong with my car. He is honest, nice and trustworthy. If he ever left Towson BMW, I would no longer service my car there.
Thank you for the professionalism at this dealership.
The customer service was excellent. Service advisor’s... - Mic
The customer service was excellent. Service advisor’s knowledge and recommendations were outstanding as usual.
I’m not a fan of the pricing for the work completed. Too high.
Kristina Williams Service Advisor BMW of Silver Spring my... - jaimebouroncle
Kristina Williams Service Advisor BMW of Silver Spring my services experiences was excellent. She promptly greeted me, noted my concerns for our service to my car. Kristina Williams was attentive, polite, informative. Everything was perfect. My loaner car was ready when I arrived and my car was ready when I returned later in the day. Much Appreciated! Highly Recommended.
Terrible Team. From Service Management to Advisor. I... - 2011335xi
Terrible Team. From Service Management to Advisor. I called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then asked about warranty work that my vehicle was still ELIGIBLE for. I informed my advisor Stephanie Sandoval that I would be having my vehicle towed in to handle the warranty work. Having background knowledge on warranty work, I know that Advisor's tend not to like to handle that type of work granted they are not compensated as much as labor work. Once my vehicle arrived at the dealership, my advisor sends me an automated text 4 hours after arrival (tow truck driver called me immediately as he dropped it off) with no update. I call in & ask for an update & was told by my advisor that I would receive a call back once she spoke with the Technician. Never got a call back, instead I received a text stating " Due to your front suspension, we cant get your vehicle into the shop. My manager (TJ Lipinski) said that you will have to get that fixed first before we can even(test) the battery." Now, I have had work done on the same vehicle whereas my vehicle arrived to a BMW Certified dealership undriveable, & the Technician's there were able to roll the vehicle into the shop to handle the work. In this particular case, I was sent this message 100% sure because I declined suspension work instead just warranty work. This is exactly how all of the Service Advisors at BMW PASSPORT behave when it comes to warranty work. It is very unprofessional, I have been to numerous BMW Certified Dealerships, as I just moved to this area, & this dealership by FAR has given me the biggest headache over the smallest issues. I do not usually sit & type out my frustrations through reviews but I have attempted to speak with the Service Manager, TJ LIPINKSI, but of course as expected I did not receive a call back. I recently received a letter from this dealership interested in my vehicle to bring it in for possible trade-in as they need USED CARS for their inventory. Instead I will gladly take my valued business elsewhere.
I went back and forth to dealership for 4 days for them... - PerkyMama
I went back and forth to dealership for 4 days for them properly align my car. Tech performed subframe alignment w/o noting it system.
.............. Great service advisors and great... - Chrisbryant
.............. Great service advisors and great service reception was also great .
Client waiting room was very nice . . .
The offer of a loaner car was very helpful
Excellent service and very helpful staff. Mark goes above... - Ahamlin4
Excellent service and very helpful staff. Mark goes above and beyond to make the customer happy. I go there often for service and will continue to do.
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Repair of collision damage - Susan G
The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.
BMW of Annapolis Service Center is the worst! Robert... - Johnson55
BMW of Annapolis Service Center is the worst! Robert Kozora is inconsiderate and incompetent. I took my vehicle in for service for several issues. He claimed everything was working fine and when I asked him to show me he couldn’t figure it out! Don’t waste your time coming to this service center!
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
Rude, non-responsive front desk agents. - sara
Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.