Cheats tried to charge me $625 to program (5) GMC remotes - Read before you sign!!
Cheats tried to charge me $625 to program (5) factory GMC keyless remote fobs (one hour labor for each remote).
I stopped in on a Friday to schedule an appointment for a couple factory recall repairs on my GMC Sierra and at the same time I asked for an estimate to program (5) additional keyless remotes which I already had. The service advisor I spoke to on Friday stated a half an hour labor to program all 5 remote (which I specifically asked "for one or all 5" which he verified as all 5 after he confirmed with a service manager). On the following Monday I returned and this time spoke to a different advisor who questioned as to where I had obtained the keyless remote fobs I wanted programmed and he got a real attitude when I told him I purchased them on the internet. He spoke to someone in an office behind the counter and proceeded to print out an estimate which he presented for me to sign which I immediately noticed the $625 estimate for programming the remotes which I was previously quoted like $62. I told him that I would not agree to that amount, told him to give me back my keys and left without have anything done.
I then went to Scranton Motors and had the warranty items taken care of and they programmed the (5) keyless remote fobs for $69.99.
Awful - ChristineD22
This place is just awful there customer services sucks .. their sales team is appalling with absolutely no clue at what they are doing and their finance team isn’t much better.. if you gave me the car for free I wouldn’t return to them ..
Rude and unprofessional customer service - Matt C
February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrolet so my first stop was Tracy Chevy Cadillac in Plymouth, MA. Dave Young was my salesman. Dave showed us a couple of vehicles. Test drove one vehicle and went inside to see some numbers. Dave brought our paperwork over to Paul Barton the "Manager" of the business. Sitting at Dave's desk with my girlfriend we began to hear the manager Paul demean us with discriminatory remarks. When I confronted Paul about the remarks Paul's reply was, "I wasn't talking to you I was talking to Dave about you. Dave immediately began trying to "soften" or mitigate the damage Paul inflicted. As I explained to Dave, at Dave's desk, it was not necessary to explain Paul's comments Paul interrupted our conversation. I asked Paul to be professional, keep his excuses to himself and allow us to speak with our salesman Dave. Paul responded, "if we want to buy a car at Tracy we are dealing with Paul". That was more than enough for us to go two lots over to Colonial Ford and purchase their 2018 C-Max Hybrid. While I write this review so other consumers can read about Tracy's services I would also say thank you. If Tracy's customer service did not drive me out the door we probably would not have made it to Colonial Ford.
Clueless about the EV Bolt - elizabethjohnson
The salesman totally misled me about obtaining the Massachusetts $2,500 rebate -- obtained as a tax credit. Also didn't know about adding the fast-charge option. Neither salesman nor sales manager would admit fault and even apologize!! DON'T BUY AN EV FROM THESE FOLKS!
Worst Experience in 30 years! - Lannan Crapper
Was sold a used 2012 Silverado from Jimmy T - drove it very little from purchase in Sept to Oct due to motorcycle driving. First maintenance was about $150 - second maintenance - $2,100 - NO heat on drivers side (which impacts defrost and whole truck), frozen brake lines (Jimmy tells me this happens in New England), dead battery and ball joints.
I paid for the battery and in two maintenance visits spent $750+ and was offered to split the difference and pay an additional $965 for their failure to sell me a safe vehicle.
Jimmy a week ago told me he have the Manager call me - still NO call.
Jimmy keeps telling me brake lines freeze in New England, as an excuse rather than take the blame and fix them. I would NOT have purchased this vehicle had I known it needed almost $2,800 in regular repairs -
Picked up my daughter and gf last night, around 10pm in the storm - NO HEAT, NO DEFROST - driving down the highway as carefully and safely as I could. My daughter questions WHY don't these things work dad, didn't you just buy this truck?
Disgusting, wretched people who treat customers like wallets - they care little about people's safety, return customers and quality service.
Stay clear of this place - I can recommend smaller dealers who will pay far more attention to detail and care what's behind the wheel of your next vehicle.
beware of use car extended warranty - e. pina
bought 2 used vehicles 2/15 w/5 yr extended warranty only to find out in 5/18 that it had expired!? screwed out of 2 yrs. I was told that it stared when the car was 1st bought on 1/13. that is the in service date of the truck. even though on my contract the in service date is 2/9/15 the day I bought it. they said the best they can do is to sell me another warranty at their cost. fat chance!!
Stay Away There Crooks and Very Sneaky And Sly ! - misfit11
Stay away Al Cerrone Is No Longer Owning this company These New People Priority automotive are No good Trust Me they took Me For a Long ride They are Sneaky and would take Your Last penny Big Liars and Don't ever go Back to Complain they will Walk you Out As Fast As you Came In ! BEWARE STAY AWAY
The best I've ever had - JAMES BOND
Dillon Chevrolet service department the absolute best I've ever had I brought my car in for recall a 2000 Pontiac they treated me like I bought the car from them they're awesome. There courtesy van took me home and then pick me up when the service was completed. If you were to look up first-class service it was say Dillon
This is a dealer who knows how to treat a customer right.... - Doug139
This is a dealer who knows how to treat a customer right. Good service, great parts department, and a sales department that is friendly and fair to its customers. They offered me more money for my trade-in than any other dealer recently. Too bad GM is such a mess.
GREAT JOB FAST AND FRIENDLY SERVICE - MASSNG
GREAT JOB FAST AND FRIENDLY SERVICE
The sadest day was when I found out that Keagian went out... - uxbridge63
The sadest day was when I found out that Keagian went out of bussiness. They where the best in the area.. I would look for Dean to buy a car from no matter where he was after buying 7 cars!It was a honor to due bussiness with this dealship for the years I have
service with vinny - RLfive7
I'd like to thank Vinny and his crew for the service work on my truck.Talked with him (he was recommended by some one)took truck in and done next day. Happy with work and service done. highly recommended.
I had brought my car to my micanic for an oil change and... - stella03986
I had brought my car to my micanic for an oil change and told him about a recall I received for the Rear Crossmember he would not touch my car except to check that out. I called Tom Chevrolet and made the apointment. When I picked it up they said it was fine and put a coating on it. I then brought the car back to my micanic and they told me they didn't do anything and the rear cross member was all rusted and they only had coated what you could see by looking at it. I then call Chris and brought the car back to the dealership. I called the next day and Chris said it was just rusted, I said that is the same as corroded and he said no it was not. So we went back and forth for about 15 minutes. Then he tells me they used a machine to punch into the bar to test it. So I said, now is rusting out with punch holes in it and that just makes it worse. He kept say no and he's not changing it and I can do what ever I need to and call whom ever I want but he's not changing it. I can take it to another dealership. I have bought my last two cars there and 3 of my girlfriend also did. We will never do anything with them again. Every since they changed hands they are so aweful.
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