"Honed" - Disappointed
My vehicle was transported to Woodworth Chevrolet with a engine problem. The service department told me that the engine block was cracked and that my Corvette Z06 needed a new engine. With the warranty expired I was informed the repair cost would be fifteen thousand dollars.($15,000) Sick over the loss I sold the vehicle to the dealership. About one year later a service person slipped up and told me that the engine that was in my former car was sent out to be "honed". The engine block was not cracked, as it was sent out to be machined. The engine cylinders were scratched when the intake or exhaust valves fell inside the combustion chambers. I have come to understand that defective valve seals is a common problem with LS7 engines. GM/Chevrolet has done nothing to correct this problem. I trusted these people and they took advantage of me. Be very careful when doing business with these people I lost twenty thousand dollars over this unfortunate situation,
Awful - Quirk
Purchased a used vehicle. Warranty was not as described and paperwork was not given as we drove off the lot. They quoted us a different trade-in from what they put on the paperwork. Worst experience ever
Clueless about the EV Bolt - elizabethjohnson
The salesman totally misled me about obtaining the Massachusetts $2,500 rebate -- obtained as a tax credit. Also didn't know about adding the fast-charge option. Neither salesman nor sales manager would admit fault and even apologize!! DON'T BUY AN EV FROM THESE FOLKS!
Rude and unprofessional customer service - Matt C
February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrolet so my first stop was Tracy Chevy Cadillac in Plymouth, MA. Dave Young was my salesman. Dave showed us a couple of vehicles. Test drove one vehicle and went inside to see some numbers. Dave brought our paperwork over to Paul Barton the "Manager" of the business. Sitting at Dave's desk with my girlfriend we began to hear the manager Paul demean us with discriminatory remarks. When I confronted Paul about the remarks Paul's reply was, "I wasn't talking to you I was talking to Dave about you. Dave immediately began trying to "soften" or mitigate the damage Paul inflicted. As I explained to Dave, at Dave's desk, it was not necessary to explain Paul's comments Paul interrupted our conversation. I asked Paul to be professional, keep his excuses to himself and allow us to speak with our salesman Dave. Paul responded, "if we want to buy a car at Tracy we are dealing with Paul". That was more than enough for us to go two lots over to Colonial Ford and purchase their 2018 C-Max Hybrid. While I write this review so other consumers can read about Tracy's services I would also say thank you. If Tracy's customer service did not drive me out the door we probably would not have made it to Colonial Ford.
Sales with Niick Surdis - DGD47
Nick was friendly answered all my questions, gave good advice and the deal went very well.
I was pleased and enjoying my GMC even though it was sad trading in my Yukon that I had for
12 good years.
really bad dealership, tried to steal a rebate - lannan is a scam
a new rebate came out after i did the paperwork but before i picked up the truck. the dealership had me sign new paperwork when i got there, telling me that the original paperwork did not print correctly. after the fact realized the net cost was the same but that they added $1,500 to the sales price then the dealership kept the rebate themselves. after dealing with the general manager they gave it back to me but very shady, deceptive business practice.
Disrespectful - Wisso
Paul desilva thats works here is very disrespectful unprofessional!long story to tell but stay away from this dealership .. I was going to trade in my 2015 Gmc 1500 because my lease was up and looking into leasing 2 other vehicle but because he thought I was just dropping off the vehicle and not purschasing another vehicle he came outside to.look at the truck and said I'm not taking this crap who talks like that especially at a dealership never had someone ever said something like that to me while trying to purachase a vehicle .. I went somewhere else the same day to a different gmc dealer made a deal happen
The best I've ever had - JAMES BOND
Dillon Chevrolet service department the absolute best I've ever had I brought my car in for recall a 2000 Pontiac they treated me like I bought the car from them they're awesome. There courtesy van took me home and then pick me up when the service was completed. If you were to look up first-class service it was say Dillon
This is a dealer who knows how to treat a customer right.... - Doug139
This is a dealer who knows how to treat a customer right. Good service, great parts department, and a sales department that is friendly and fair to its customers. They offered me more money for my trade-in than any other dealer recently. Too bad GM is such a mess.
GREAT JOB FAST AND FRIENDLY SERVICE - MASSNG
GREAT JOB FAST AND FRIENDLY SERVICE
The sadest day was when I found out that Keagian went out... - uxbridge63
The sadest day was when I found out that Keagian went out of bussiness. They where the best in the area.. I would look for Dean to buy a car from no matter where he was after buying 7 cars!It was a honor to due bussiness with this dealship for the years I have
service with vinny - RLfive7
I'd like to thank Vinny and his crew for the service work on my truck.Talked with him (he was recommended by some one)took truck in and done next day. Happy with work and service done. highly recommended.
I had brought my car to my micanic for an oil change and... - stella03986
I had brought my car to my micanic for an oil change and told him about a recall I received for the Rear Crossmember he would not touch my car except to check that out. I called Tom Chevrolet and made the apointment. When I picked it up they said it was fine and put a coating on it. I then brought the car back to my micanic and they told me they didn't do anything and the rear cross member was all rusted and they only had coated what you could see by looking at it. I then call Chris and brought the car back to the dealership. I called the next day and Chris said it was just rusted, I said that is the same as corroded and he said no it was not. So we went back and forth for about 15 minutes. Then he tells me they used a machine to punch into the bar to test it. So I said, now is rusting out with punch holes in it and that just makes it worse. He kept say no and he's not changing it and I can do what ever I need to and call whom ever I want but he's not changing it. I can take it to another dealership. I have bought my last two cars there and 3 of my girlfriend also did. We will never do anything with them again. Every since they changed hands they are so aweful.
Sales & Leasing Consultant
Mark of Excellence Sales and Leasing Specialist
Sales and Leasing Consultant
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