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great experiência - Crazy rover
Compre mi segundo coche em Land Rover siempre és uma experiência muy buena. Tisnem um excelente equipo de trabalho em serviço y ventas ! Pergunte por máximus
Top Reviewed Specialists At This Dealership
Sales & Leasing Manager
Not Your Average Experience--In A Good Way - bostonbuyer110
We went through the game with numerous dealers but Land Rover of Norwood was exceptional in their dealings and service. Kudos to Renee A. for going above and beyond to make and keep us happy, even after the sale was done.
LR4 repair - Erusso
We needed a latch repair to our LR4 while on vacation. Don was very knowledgeable, scheduled us for the next day and had the repair completed by 10. Great experience
Great service - Roverman
Great dealership, assuming sale rep is new with lack of information towards a car that I m looking for. But overall is good and will recommend to colleagues
Buyer Beware. Dealership likes to "change policies" - LAR
BUYERS BEWARE!!! Do not purchase your vehicle from Land Rover Peabody. The worst management/customer service I have ever encountered. I bought a certified pre-owned RR sport here in 4/17 at which time I was guaranteed by sales person Eric McNerney and the sales manager that for any future service they would provide me a loner and pick up and return my vehicle to my residence on the South shore. I could have bought the vehicle at a LR dealership closer to my residence, but I was assured this service would be provided, and it "sealed the deal." I live less than 50 miles away which was the limit Peabody would be willing to travel to. In 4/18, I had my yearly oil change/routine service without any issues. Last week I was scheduled to have the yearly service and received 2 emails from LR Peabody confirming the appointment and that they were picking the vehicle up at my residence and providing a loaner. On the morning of scheduled pick up I received a call from the service manager that policy has changed and they would not provide valet service due to the distance that I lived. I demanded to speak to the GM at which time I was transferred to Sales Manager Matt Raucci. I tried in vain to argue that I was promised this service when purchasing the vehicle, and Mr. Raucci's response was more or less, "policies change..." I indicated that I understood policies can be changed, but that should affect new customers, not previous customers who purchased a vehicle from that location for that expressed service. My argument fell on deaf ears. When I asked what the new policy was regarding providing valet service, meaning how many miles was Peabody willing to travel to now, Mr. Raucci indicated that they were not necessarily changing the miles they would travel, but rather they were looking at traffic patterns! So basically because I live on the South Shore and Peabody would encounter more traffic with the ongoing road construction between the North and South Shores, I am now being penalized and LR Peabody is completely reneging on their deal with me. I then demanded to speak to the GM, Dave Edwards. Mr. Raucci indicated he would relay my message to the GM. A short time later, Mr. Raucci called me back and said because I complained they would pick up my vehicle from my home, but this would be the last time. Honestly, like they were doing me this huge favor to honor the terms of the sale!! I was so disappointed with this response that I declined to have Peabody do my yearly service because I felt so undervalued as a customer. Why would I want to give them $700+ for an oil change now? I tried to reason with Mr. Raucci that LR Peabody would prefer to lose me as a customer over what is most likely 1 drive a year to my home. This was beyond unfair to the customer and such a poor business decision. Mr. Raucci callously responded, "sorry you feel that way..." I welcomed a call from the GM to discuss this further and try to come to some reasonable way to resolve this matter. It has been 12 days since this interaction. I have never heard from GM Edwards or anyone else from LR Peabody. Obviously, they don't care about the customer or retaining the business. It's unfortunate. There are way too many other vehicles and dealerships out there to give your hard earned money to than do business with an outfit that can hide behind a "policies change" attitude when it's convenient for them.