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I Had no problem making my deal on buying car and trading... - MJM0708
I Had no problem making my deal on buying car and trading in my vehicle
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Consultant
Sales & Leasing Consultant
Sent me a true car offer, and didn't honor it at ALL! No... - edmunduzar
Sent me a true car offer, and didn't honor it at ALL! No reason for why...Been buynig cars for over 25yrs, this dealer has to take the cake for the worst! The other dealers at least didn't present an offer only to take it away minutes later...
Service department awful, completely wasted my time. Made... - Tmartins1168
Service department awful, completely wasted my time. Made an appointment two weeks out, never looked at the car. Service desk staff dishonest, bad attitude, very unprofessional.
Family owned and family run. Pays great attention to... - John Wronka
Family owned and family run. Pays great attention to customer service and details! Highly recommend.
This was the worst customer service experience I’ve ever... - Ericakar27
This was the worst customer service experience I’ve ever had. I scheduled an appointment for a check engine light with several codes (which I already had) on Monday, August 9th. When dropping the vehicle off I asked if they would give me a quote on my seat not reclining. After several attempts at responding to the text I received from (what I later found out was the service manager), I was hung on up several times. My vehicle had not been looked at by the end of Tuesday. I was never called by any member of the service team pertaining to updates or delays. Each time I spoke with them, they seemed inconvenienced that I was calling. On Wednesday, when I called, I was told it was the same 3 codes that I told them on Monday and further diagnostics was needed. I expressed that I was a single mom and needed my vehicle as soon as possible as it was 90+ degrees out that week. I was told I could pick up my car and bring it back, but it would be at an additional cost to me. Late Thursday afternoon, after having a friend call from another dealership called, he was provided details of the repairs, costs, and that my vehicle would be ready late Friday. On Friday afternoon I called and was told it wouldn't be ready until Monday. I told them this was unacceptable and asked for a loaner vehicle. None were available and the best they could do was possibly have it ready by close on Saturday.
Saturday afternoon, I picked up my vehicle and the most helpful person there apparently did not even work in the service department. During the 6 days at your facility, I received ONE phone call regarding my vehicle. They never gave me a quote for fixing my seat. I felt as if I was being taken advantage of as a woman. I should have been offered a loaner vehicle on Wednesday when I expressed my concerns.
This is a poor excuse for a service department and the service manager was extremely unprofessional and little to no concern for my concerns or needs.
If you are a woman, I would suggest you have a man bring your vehicle in to be repaired. Otherwise, you will be taken advantage of, and treated poorly. It took 3 days of having my vehicle before they told me the same information, I gave them at drop off. I took for a male friend to call, before any details were provided about the repairs or cost. My vehicle was still not done when promised and the service department completely ignored my request for additional repairs.
Herb Chambers Lincoln of Norwood