Massachusetts Cadillac Service Centers

Great Experience - savyguy

After a long many months from late 2019 until June 2020 I' was looking for another either CPO or a nice pre-owned SUV or car. in June 2020, Colonial had a 2017 Lincoln MKZ on their website and on car gurus with low mileage, great color scheme. After I contacted them online about the Lincoln, their salesman Chad called me at home. Due to the COVID and my health concerns, Chad shuttled the Lincoln up to my home in the Merrimack Valley area of Ma for a test drive. The test drive went great and the dealer took care of better than 3/4 of my concerns. Just under a month from 1st buying the car, they took care of new tires and 3/4 brake job, new car and fob batteries, new speaker, fixed a noise issue with the hatch struts and nav software. The only disappointment is in the fact that their detailer is a bit messy, and my car wasn't vacuumed before they gave it back to me after servicing it. Chad was great to work with as was his colleague Randy.

Brett is a Awesome General Manager and CRM is the epitome... - SJB

Brett is a Awesome General Manager and CRM is the epitome of Sales and very cordial, compassionate individual with respect. Will refer consumers about dealership.

We are very pleased! - Marrichs

Sales and service are excellent. George Belovitch is very helpful, accommodating and you are lucky to have him part of your team. We depend on The Norwood dealership for all our Cadillac needs. A+ rating.

After an extensive search for a particular GMC pickup... - Pickup Putdown

After an extensive search for a particular GMC pickup with specific options Sudbay was found to have a truck that matched. A deposit was placed and the vehicle build-sheet was printed. After traveling a very long distance from out of state a truck was presented and paperwork was completed. When the truck was inspected certain options were not present. The VIN number didn’t match the build-sheet. This was not the truck that the deposit was meant to hold. The truck that we researched, reserved, traveled to purchase had been sold to another buyer, out from under us. This was a very disappointing and frustrating experience...

bought my car about a month ago. I have not been happy... - Lisarazz79

bought my car about a month ago. I have not been happy since week 1. After signing all the paperwork that was pretty much shoved at me and not gone through and explained properly. Just sign here, here, here and here..no explanation of each document. I brought the vehicle back 4 days after signing and told them I was not happy and the vehicle was already making a noise. There awful service team supposedly checked it and determined there was nothing wrong. About 2 weeks later I had to have the vehicle towed in and got a notification from onstar that my engine or transmission system needs to be serviced. So great paid for on over priced Trax and havent even made my first payment...and its been in the shop twice with the same response from service "nothing wrong" This dealership needs to straighten out whatever is happening internally and there is ALOT, they have zero issue talking about there internal problems with customers. I will also report to BBB. Then the owner Jeff Tracy was threatening to report his loaner stolen. These people are rotten. Now I have been working with corporate, hopefully they will straighten this out.

let me start by saying I am the proud owner of 3 C7... - garabediancraig

let me start by saying I am the proud owner of 3 C7 corvettes and have never been so disappointed in having my car serviced here at Diamond Chevrolet. My service experience started on 9/14/20 when I brought my 2016 Corvette in for two new front tires that were supplied by me and a rear tire also supplied by me. these tires are on super back order because of the pandemic and are impossible to find. Being in the industry for over 33 years myself I was able to get two new front tires from one of my vendors. upon arrival I was greeted by Mitch Haddad and was asked to drive my vehicle with the tires In into the shop where I was told to leave them unattended (1300.00 worth of tires) in their shop. I even mentioned to Mitch are you sure?? he said no problem.... when I received the call that day to pick up my vehicle I did just that. as I do I looked at my wheels to see if there were any marks from mounting and balancing the new tires, there was not. I drove my car home that day and parked it for the night... over the next 3 weeks I was feeling the car just wasn't right (looser than normal) but trusting Diamond and their team I just kept driving it. on October 15th I went to have the car inspected and the inspector told me the front tires were bald and he would have to fail my car for safety reasons, as you can imagine I was furious knowing I just had the dealership install two new front tires. as I went back to the dealership I saw Mitch and asked him to look at my car, he agreed that it wasn't possible that the tires could wear out that quick. after a back and forth conversation with not only Mitch but the service director was brought in to the discussion, his name was Bill Swanson. Bill said they would review the security cameras and get back to me. I said you have three days... after three days passed I never heard from Bill or anyone from the dealership. I finally reached out to Bill on October 21th and basically was told to go pound sand. when I asked to be transfered to the General I was told by Bill to call back!! wow I was thinking.... then I left John Massad a voicemail and never heard back from him as well. So with that said the service not only cost me 352.00 for the repairs but 900.00 in new tires that disappeared from the face of the earth. I'm writing this so you protect yourself from shotty business ethics like theirs!! I will certainly be telling my story everywhere I got to prevent this from happening to someone else. I am part of 3 corvette clubs that i'm sure will not appreciate the way I was treated for the money we spend on these cars!

Failed starter - Cb

I have been a customer at Baker Cadillac for years and while I have appreciated the good quality service, loaner car and fair prices, last Friday evening Baker Cadillac was at its best! I left work in the evening only to find my car would not start. I called Baker around 4.40pm and by 5pm they had sent someone to jump start me and when that failed they gave me a loaner at that late hour and fixed my starter by 12pm on Saturday! Thank you Tom and Andy! :)

On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m

On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.

I have been taking my IS250 to Lexus of Watertown for a... - ladamek

I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:) I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.

Great Experience at Haddad - lahk

Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car. Therefore , the rest of this page of the evaluation is meaningless.

I have been here 3 times and they did a good job taking... - aznlilchino103

I have been here 3 times and they did a good job taking care of my car. Two rear-enders and one side-swipe and they brought my car back to showroom condition and with OEM parts. They even buffed my car and made it shine like new.

I have been using Long Cadillac as my only dealer for... - sdoherty

I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed...

If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678

If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.