Truly outstanding customer service - ddow1948
I just got back from bringing my 2016 Hyundai Tucson for a regular oil change. Angela always provides me with outstanding customer service. This is one of the reasons my wife and I keep coming back to Gary Rome to not only purchase our vehicles but also For regular maintenance on our vehicles. Keep up the good work!
Top Reviewed Service Specialists At This Dealership
Excellent - SGMSHM
I have always had the best of service from Tony and all the other members of his department. They are courteous, professional and prompt. I am completely satisfied with the work they do and their interaction with me. Superb!
Oil change - johnhww88
My appointment was on 1/31/19 and I was going to drop off my car on 1/30/19 The service dept was not busy and they had told me if I wanted to wait they could do the oul change then. Ir told about 20 minutes and I was driving back home.
Awesome service - Hannah89
Service Advisor Lisa was very informative and work was done promptly with no issues, I recommend First Hyundai for all buying and service need perfect!
Pedro is a great advisor - David
Pedro Gomes helped with my test drive on Santa Fe, the experience was very good. I would definitely recommend this dealer for everyone who wants to have test drive
Best experience! - Lmckenzie
I loved my experience at Imperial Hyundai! Friendly staff, great sales people (we had Brian Sceviour who was very knowledgeable and helpful) and great service! Overall great experience!
Best Service Around - Jcp6767
Love this place! Service is the best. Service writers are very nice and knowledgeable. They always accommodate me, even when i don't have an appointment. The lady valet is super nice!! Car fixed on time and under budget. Will return.
Service - Jcorbin919
Went in for my first service. Jeff white took me right away and was really profesional and the job was done fast and right. would go back for all of my services.
Asst Service Manager
Great customer service from Salesman, Marty Reardon - Mike P.
Having much difficulty with Hyundai Finance regarding getting my registration signed so I could have a valid registration before the end of Nov.. Talked with Marty about this and he remedied problem very quickly. Having a salesperson like Marty that you can go to EVEN after a sale, speaks for itself !! Salespeople like Marty are the reasons I keep coming back.
Service Business Development Manager
Great service - Santos
I found them very honest and pleasant to deal with, I would recommend them to others and go back there for service myself. They kept us updated as to what was happening with our vehicle during the time they had it.
New & Used Inventory Manager
Nice surprise - LHpitts
Was frustrated, in for service on car and was greeted by a nice man Mike who got me to service department no problem. When I need a new car I'm going to go see Mike again.
Detectives 1st class !!! - Steve Gould
After having many different mechanics try to fix my A/C on my Tucson I did some research and found that Mirak Hyundi service may be able to help. I made my appointment online and show up to the service center at the appropriate time. It seemed that they were a little short handed that day and the service advisor I was scheduled to see was with a customer. At that time the Service Manager Kevin Gilmore informed me that he would take care of me and took my information on why my car was brought into the shop. Later that afternoon I spoke with Kevin and he told me they found the problem with my A/C but would need to order parts. I returned after the parts we in and the car was fixed. Kevin and his A/C technician were fantastic through the whole process. This is the way car dealership service departments are supposed to operate. A wonderful experience with knowledgeable people who carenjoy about you as a customer !!!
#1 place to go!!! - Genesis
Had an appointment for an oil change and Inspection Sticker and they took me right on time. Everything I went in for, and then some, was done in a timely manner. The convenient sitting area makes the wait time bearable.
Always Great! - Breeze
Always great service.
If I had to criticize one thing it would be that my paperwork said the vehicle was to be vacuumed but it was not.
Not a big deal but felt if it said it was it should have been.
Flexible - Sunshine
I'm giving an excellent rating cause RT 2 Hundai fit me in when I had no time available to get car serviced . They also gave me good price on tires and front end alignment for my car reasonably priced and I wouldn't go anywhere else.
Check engine light. - userjoe1929
Spoke with Roy Porter the salesman.who sold me the car. He got it into service right away and they found there was no problem. Returned my car in a timely manor. Everything seems to be running fine.. Thank you Roy for your help.
Oil change took 2 hours - Sonata2.0
scheduled an oil change at 1:30 wasn’t done till 3:30. What’s going on Hyundai? 2 hours for an oil change is absurd.
Misrepresentation of problem with vehicle - Not happy
Bought used car for wife. Within a few weeks I drove the car and noticed a terrible droning noise from muffle system. She brought the car in to service the obnoxious problem within the 30 day purchase and she was told that all dual exhaust car do that. It's only an impala so it's basically a quiet car. And if it's supposed to be a little throaty, fine but this wasn't the case. I have owned Gto's to Corvettes I know the difference but she didn't. Instead of dealing with the BS I told her we will NEVER buy anything from them again.
Very poor service department experience - dissatisfied
I attempted to have a safety recall repair performed on my vehicle. I scheduled the appointment by telephone with the service department during which time it was confirmed that the repair parts were in-house. I then received two appointment reminders via e-mail. So far, everything ok. I arrived at the scheduled appointment time (on a weekend morning) and waited for 1.5 hours in the waiting area for the recall repair to be performed. After my wait, the assistant service manager notified me that the part was in fact NOT ordered and that I would have to reschedule my appointment. This was an absolute waste of my time with no attempt at service recovery by management other than an explanation that the inventory system was "new" and that I could make another appointment later that week. I would suggest avoiding this dealership until the service department coordination is approved.
Poorly Treated - Stephen Ippolito
I have a brand new 2017 KIA Sorrento. The front bumper was scratched up. I took it to Quirk because it was new. They told me they would need to take it apart first. They would not order parts in advance. The insurance company looked at it and said there was no damage. The bumper skin needed to be replace. Quick told me 14 days plus before getting the car back. Boch Collision looked at the car and saw no damage either but a bumper skin. They ordered the bumper skin. It took 1 day. Took it apart and saw no damage. It took 5 days to get my car back.
Poisoned a 12 year relationship in one transaction - Cape Hyundai Fan
Today I brought my under-warranty 2011 Hyundai Veracruz to this dealership for two manufacturer recall campaigns. Later in the day I received a call from the service advisor informing me that one of my brake calipers was "sticking" and had nearly worn out the pad. I was informed that a sticking caliper is not covered by the Hyundai Assurance bumper-to-bumper warranty - the caliper must seize before it is covered. A phone call to Hyundai USA opened a case there but I was informed the dealer is the arbiter of what is an is not covered under the warranty.
I started this day a loyal Hyundai customer of 12 years and ended the day filing a complaint with the Massachusetts Attorney General. What a disappointing experience from a brand and dealer I have valued for years.
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.
Pride Hyundai of Seekonk