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I just brought my 2018 Tucson for routine oil change. I... - ddow1948
I just brought my 2018 Tucson for routine oil change. I received great customer service by my service advisor Scott. This is my go to place for all my service
Top Reviewed Service Specialists At This Dealership
It was done efficiently and in a timely manner! I WAS... - ARTISTIC_S
It was done efficiently and in a timely manner! I WAS GLAD THAT MY WARRANTY WAS HONORED AND THAT I DIDN'T HAVE TO PAY FOR THE NEW TIRE.
Customer service is friendly, the waiting area is clean... - SCOTTBRAIDMAN
Customer service is friendly, the waiting area is clean and felt safe, and the work gets done quickly. I had a car wash requested as part of my service, but it looked like someone just sprayed the top of the car with a hose... The sides and back of the car were just as dirty as when I arrived. I called to mention this 10 minutes after I left and the woman who answered the phone after about 30 seconds of ringing sounded very annoyed to be answering the phone. She told me she would pass on my feedback and hung up on me.
Great people an helpful especially matt from the service dep - Badboys44
Had a great experience he knows how to deal with costumers he is very professional had me out of their in no time will recommend auburn chambers in auburn to all my friends this place is a great place also the salesman ae very professional they wont rush you they tell you to take your time well all i have to say is ill be back again also i forgot the GM RUSTY CLIFFORD IS a great and helpful gentlemen keep up the great job guys ..
Service Business Development Manager
I went in for service & met Preston & ended up leasing a... - Hotrodron
I went in for service & met Preston & ended up leasing a new car because he was so pleasant to talk with & made me feel comfortable
Asst Service Manager
Best experience! - Lmckenzie
I loved my experience at Imperial Hyundai! Friendly staff, great sales people (we had Brian Sceviour who was very knowledgeable and helpful) and great service! Overall great experience!
Best Service Around - Jcp6767
Love this place! Service is the best. Service writers are very nice and knowledgeable. They always accommodate me, even when i don't have an appointment. The lady valet is super nice!! Car fixed on time and under budget. Will return.
Great Team - Carrie Anne
Went to get my Truck serviced , the lady at the desk named Patty was very sweet, knowagable , well spoken , the service teck Tom was very professional, helpful , knowagable and cincere , will return
I would suggest avoiding them and perhaps working with... - usamaga2017
I would suggest avoiding them and perhaps working with another dealer or a smaller independent shop. They may be too big and only want to do $500+ repairs.
I had a 2:30 appointment for an easy peasy oil change and tire rotation. At 3PM my car was still out in the lot being passed by cars being driven too fast and unsafely by their sales and service people. I asked for my keys and left.
If you have an appointment and cannot get you in and out in under an hour for oil and rotation then you are focused on making $$$ on big repairs and do not care about smaller service needs. Lesson learned and will not return.
very good - STILLNYFAN22
Dave was realy good.... service was realy goooood dave was the best person and took care of my car. very helpful.. the place was clean and everybody was 6ft from the next person
0 STARS!!! HORRIBLE!!! This review is for the service... - dbhaire1119
0 STARS!!! HORRIBLE!!! This review is for the service department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I started having issues the minute I left the dealership. I’ve done the maintenance on the car for almost 10 years and have never had any issues, been very reliable. The FIRST time I take to the dealership where so called experts worked on it, it starts acting up. They did work on the brake system, and I felt the brakes dragging when driving home so I immediately turned around and went back to the dealership. They looked at it for maybe 2 minutes, said a tech forgot to turn something off and should be fine. Well it wasn’t. I went to start the car the next morning to go to work and it wouldn’t start. I called the dealership to see if they could help and they said I’d have to pay out of pocket to tow the car there, and IF they determined it was their fault, MAYBE they’d reimburse for the tow. I didn’t trust them at all to give an honest evaluation of the issue, much less reimburse for the tow, so I fixed it myself. Turns out they got some type of adhesive on the brake light switch when replacing the bumper on the brake pedal which engages the switch and that was causing it to stick. On top of that, they had not tightened it down properly and it was moving around a lot. So not only did they mess up my car, but they didn’t even have the decency to fix their mistake. What’s worse is Hyundai corporate called after I filed a complaint and the lady I spoke to thought it was a perfectly reasonable trade for me to pay for the tow and Hyundai covers the repair! Show’s the type of company they are. It’s a shame because up until now, I had a very good experience with my Hyundai. Unfortunately Balise Hyundai changed that. I will never buy another Hyundai nor will I recommend them to anyone.
Poor Service and customer interaction - robretoma12
I am writing this to make the public aware of the poor service expectations recieved here. After seeing the review in the past year, it seems that the Service Department's customer quality has been going down hill. Not sure if that's due to the Owner not investing more into quality control and just padding his pocket or just bad management, but i'm here to express how very dissatisfied I am of my previous service visit to Bill Dube Hyundai of Wilmington Massachusetts.
Recently, in the past week I’ve noticed a very loud squealing and grinding noise coming from my Rear Brakes, when I accelerated, decelerated and at speed. Concerned, I took it in to the nearest dealership to my home address in Marlborough Massachusetts, which is Herb Connolly Hyundai of Framingham Massachusetts for diagnosis.
Back in April of 2019 I visited Bill Dube Hyundai to service my rear brakes. They had to replace the rear rotors and brake pads due to the wear. When I left the dealership, they assured me everything was working properly. I took their word for it, as any customer should and would.
On October 23, when I took it into Herb Connelly Hyundai of Framingham for diagnosis of the noise, I requested a senior tech to look at the problem because I was not sure what level of technician had previously did the Rear Brakes at Bill Dube Hyundai. After an hour, I was informed that I had no rear brake pads left and that the measurement of the rear pads was down to “0mm”.
I began to ask the Service Advisor at Herb Connolly various question:
1. Is this possible with only a 6 month time frame and less than 5,000 miles put on since the brakes were replaced.
2. What is Hyundai’s Policy when it comes to servicing Brakes? Is it policy to remove all moving parts (ie. Caliper pins) and clean thoroughly and re grease to prevent seizing.
3. Have they ever seen this happen in such a short time under good weather conditions, as it was during late spring when the brakes were serviced and driven throughout the summer and fall, without the harsh conditions of the northeast snow and salt?
4. Is work done warranted by Hyundai Dealership where service was performed?
I was informed by the Service Advisor at Herb Connolly that it is very rare to happen and has not seen this issue with the particulars above mentioned. He proceed to mention that brakes can fail and seize if there is negligence, but can be prevented a large percentage of the time if the moving parts are service correctly when under review during service. He then advised me to contact the Dealership “Bill Dube Hyundai” where I received the service from and have them handle the issue as they should warranty their work. I was informed that if Herb Connolly service department did the work, they would warranty their work up to 12,000 miles or 12 months.
Doing my due diligence, I wanted to confirm his statement regarding work performed by a dealership if they are required to warranty service work done on vehicles. I contacted various dealerships including Hyundai’s sister Kia Motors, all stating the same thing, if service work was done regarding brakes at their dealership and something went wrong, they would warranty their work up to 12,000 miles or 12 months. I started to get the impression that this was a US standard.
After acquiring all the info from various dealers and Herb Connolly, I contacted Bill Dube Hyundai to inform them I am presently at Herb Connolly Hyundai having my rear brakes inspected. I then proceed to informed the service advisor at Bill Dube that the technicians here at Herb Connolly found the Rear Brakes to be worn down to 0mm. I asked the service advisor at Bill Dube Hyundai if they would resolve the issue for me. I was asked to bring it in. When I scheduled the appointment over the phone with Bill Dube Service I asked if they warranty their work, and was not given a straight answer. I was told to come in.
Upon arriving to my appointment 20 minutes late due to traffic and not living nearby, I was greeted by a service adviser. I mentioned I am 20 minutes late for my appointment and instead of putting me at ease as I was already stressed about being late, he began to express that I would have to now wait “a really long time.” I didn’t understand why he had to express It in that way, but I get it. He informed me that he only has 4 Technicians working and that 10 cars came in ahead of me in the 20 minutes that I was late for my appointment.
Agreeing to the wait, I asked if they would look at the brakes and warranty their work. He began to say that they don’t warranty their work. He proceeds to explain there is no way to foresee caliper pins seizing up and since they weren’t replaced to begin with, that they would not cover the cost to fix and that I would have to buy new rear brakes.
I asked him to explain the their process of replacing brakes and he informed me that when brakes are done, all moving parts are supposed to be broken down, cleaned and greased and tested before being re assembled.
Think about this:
- To prevent seizing of caliper pins so brakes don't wear down, the pins are cleaned and greased. The heads should be cleaned of old grease and debris so that the pins slide smoothly.
- The Rear brake pads 6 months after Brake service was performed and less than 5,000 miles put on where measured at 0mm.
- There was burning smell or sluggish start
- There was no grinding or squealing up until just 2 weeks ago (oct 12th, 2019)
- The car was driven every week and it was the Spring, summer and fall, NOT Winter with snow and salt to corrode metal.
This Dealership, as unfortunate as it sounds, is trying to save face with the public, not willing to take any responsibility for their work, and i'd hate to think, cutting corners when it comes to quality of work.
I can't speculate as to why i have no Rear brakes after 6 months, but it is evident that negligence is a key factor here. It is physically impossible to have 0mm rear rake pads even if the calipers seized between re installation (april 2019 and now Oct 24th) with only driving less than 5,000 miles and no indication of sluggish starts or burning smell coming from the rear brakes. Most stopping power is in the front brakes, which are still good on my car.
Long story short.**********DON'T GO to BILL Dube Hyundai for service********. They don't have the staff to provide quality of care
Just read the most recent reviews. They are going down hill. I don't think the owner even cares as it shows with the customer service they provide.
9 hours agoIf i could leave no stars i would! I... - Planktonsmommy
9 hours ago
If i could leave no stars i would! I purchased a supposed New 2020 vehicle! With all the warranty whistles.. everything under the sun i was told! Less than 24 hours of owning the car, a Loud grinding noise! I drove back to dealership. They fell over me claiming it was the "shroud" hanging. They tacked it up and i should be good!
Now 2 weeks later, i am noticing something hanging from my car underneath. I bring it back and they show me the part that's shredded. Telling me that it cant be fixed! That if they fix it. The new part won't fit!
I said i just bought this 30k vehicle. It should be perfect! Well we told you it had damage. I insisted there was no papers saying that!
So i wait to speak to the manager Joe(who is some kinda something special). He insists i damaged it! "You need to be more careful driving". I said , i would have noticed if i hit something to cause that kind of damage.
I said so then what do we do to resolve this! He says "idk that's what you have insurance for, your going to have to pay for the fix!" I said , how do i do this?! All i want is it fixed! He says idk you"ll have to figure that out. I said i will call a lawyer. He said "let me stop you.. i can no longer speak to you if you are calling a lawyer"
I am so pissed. As i left he yelled to me"you outta be more careful driving your vehicle. I cant believe the biggest purchase i have ever made and they are treating me this way ! They should be shut down. They sold me a "loaner car" i assumed it was brand new still. And they sold it to me with damage that was unfixable! And they knew of this damage!
My wife brought a brand new car less than 2 weeks ago and... - Beto719
My wife brought a brand new car less than 2 weeks ago and it was brought in for service twice. The first time they told her nothing was wrong like she didn’t know what she was talking about. This time I drove it and the same thing happened. $140 in towing and Uber costs later and we have no car. Their service stinks. If they even tried to offer something to ease the stress I wouldn’t be here. Nothing. Now my wife will be missing work in the morning to take care of this. Avoid this dealer like the plague. And if McGovern runs all their businesses like this avoid all of them.
dropped my car off in May. I still have yet to receive... - Sahari123
dropped my car off in May. I still have yet to receive it. I have to call to get updated and even at that he tells me my car will be ready soon or the part will be in soon we are in Aug and I still haven’t got my car back. They didn’t even give a rental for us so I had to quit my job since I had no vehicle. I understand covid has backed up parts but this is ridiculous. Again I called yesterday to get a update and NO ONE CALLED ME BACK.
Unbelievable Bad Service Experience - harviemark
Brought my 2011 Santa Fe for diagnostics (check engine light) for which they charge $110 for. OK, Service department called and told me it was the intake runner VCM and for $667, the problem would be fixed. Got a call that the car was fixed, picked it up and check engine light comes on after about 5 miles. Brought it back and they then told me that the intake runner shaft was also broken and that would be another $900+ to fix. I agreed to have the problem fixed for the $667. They either failed to correctly diagnose the problem OR they mis-diagnosed the problem. 8 days tied up in the shop. I told them I wanted the car returned to the condition it was when I originally brought it in. That means remove any part they installed and refund my money. I was told by 2 service advisors that the old part was put back on however I would need to deal with corporate Hyundai if I wanted my money back. Brought the car home and received a call from there service director (John) who told me that the old part was never put back on. Clearly a game to try to justify keeping my money. BTW, I filed a complaint with corporate 8 days ago and they will not return my calls or e-mails. So now I file a BBB complaint, contact WHDH Solve it 7 and file a small claim case in Leominster District Court. plus I will do my best to share my experience with others so they are aware of my experience.
Very bad service that is no doubt consistently poor - gggzack
I even want to give a zero star if there is one.
I had my car serviced on Wednesday. I had an appointment of 10:30 am, but after I got there, I was told that there were too many cars in front of me and the service could not finish until the end of the day. Then what is the need of making appointment online even 1-2 weeks ago? Why do we bother online appointment? Well, this is not the worst part.
So I got home waiting. Then I received a phone call, telling me that I need wheel alignment ($99.95) and a change in differential fluid ($201.99). Then I confirmed that it is $300 more. They confirmed on the other end. But when I got there at the end of the day, I found that they charged me "the differential fluid" twice, and they insisted that I confirmed on the phone $500 more. Of course, as a customer who is going to pay the bill, I should know what I need to pay, particularly the extra, but the service man was rude and insisted that he heard me from the phone saying that I will pay $500 more. This is ridiculous. Such a shame on the service who lies to the customer!!!
Not finished yet. Then I paid in full. When I started the engine, I found out that the tire pressures were not adjusted and not the same. So I got off the car and informed the service staff that the tire pressure was not even adjusted after they charged me more than $1000. I was told that no technicians were available, and the staff just forgot to adjust the tire pressure. I then requested the multi-point inspection, but they did not have it. So it is their excuse and their usual habit to forget to do some changes and services. Can anyone believe this?
I did go there for service before, but they could not find my vehicle info.
I agree with other customers, horrible, bad, arrogant services. Never go there agin. Absolutely not recommend.
Misrepresentation of problem with vehicle - Not happy
Bought used car for wife. Within a few weeks I drove the car and noticed a terrible droning noise from muffle system. She brought the car in to service the obnoxious problem within the 30 day purchase and she was told that all dual exhaust car do that. It's only an impala so it's basically a quiet car. And if it's supposed to be a little throaty, fine but this wasn't the case. I have owned Gto's to Corvettes I know the difference but she didn't. Instead of dealing with the BS I told her we will NEVER buy anything from them again.
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.
Great Experience at Haddad - lahk
Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car.
Therefore , the rest of this page of the evaluation is meaningless.
I have been here 3 times and they did a good job taking... - aznlilchino103
I have been here 3 times and they did a good job taking care of my car. Two rear-enders and one side-swipe and they brought my car back to showroom condition and with OEM parts. They even buffed my car and made it shine like new.
Pride Hyundai of Seekonk