Excellent customer service, very friendly to work with. - metcalc1
I finally bought my first Jeep here with Dick Cook. He was so great to work with, didn't pressure me at all, seem very informative about the vehicle. Provided me with details when I asked about them. I would certainly buy through Dick again.
Top Reviewed Specialists At This Dealership
A positive experience with Josh in service and Joe in sales. - dtdix711
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship.
I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction.
I strongly recommend this dealer for Sales & Service.
Sales Specialist & Internet Lead
Taken care of right! - Kimik
I have never had a better experience with car buying than I did at Ziegler with Greg Ireland, he made the process so comfortable and stress free, with no pressure. He took care of us after the sale as well, buy setting up an appointment to go over all aspects of our vehicle to make sure we were totally informed on how everything worked. I highly recommend that if you are looking for a new or used car, go to Ziegler in Granville and ask for Greg Ireland. You will be taken care of right!!
Just great - _kmr_
I came to Suburban already sold on the Stelvio. My goals were to find one with a brown interior and to get it for the lowest price in the area. To put it plainly, as long I had something resembling a "halfway decent" sales experience, this was a done deal.
When I met with Collin, my expectations were blown away. His product knowledge was remarkable. As Alfa is selling customers on a newly relaunched brand- in particular an upscale one- there's a level of confidence and competence that is needed from the sales team to assuage that level of uncertainty. Instead of the stressful dealership setting I was accustomed to, his easy candor made my purchase feel more like hanging out with a friend for the afternoon. It was actually fun and only strengthened my enthusiasm for the brand. (This is probably the kind of experience we were all seeking from Saturn dealers back in the day.)
The only critical thing I can offer is that the setting of the store (it was a standalone Fiat dealer so it's incredibly small... there is no service department, and purchase was completed at the sister CDJR dealership) leaves something to be desired. That also may well be temporary as the brand grows.
Thank you for everything!
Jeep Light Bar Installation - Andy Dobias
LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing installed a light bar on my JK Rubicon. The customer service was excellent and everything was done to perfection. They even included a complementary car wash to wash away the winter grimes. Thanks again for your work on my jeep!
Poor customer service, unprofessional - Aaron
I was looking to purchase a Guilia recently, and was very disappointed that the salesman refused to take me on a test drive. I offered to submit a credit check and bring in a tax return to verify my income, and still was refused in a very rude and condescending way. I cannot understand why asking to drive a car you are about to purchase is such a problem. When I called Ann Arbor, the sales manger Collin Ulvund called me back personally. I cannot tell what a night and day difference it was dealing with him than the people at Alfa Birmingham. Not only did Collin agree to the test drive, he was very gracious about it and arranged for me to drive the car at a track. Needless to say, I bought the car 2 days later. If you live in the metro Detroit area and are think of purchasing an Alfa Romeo, I can tell you it is worth the drive to Ann Arbor!
Casandra is Great! - paula bonarrigo
Casandra was introduced to me from a longtime friend&client!! She really went above the call of duty for me!! She exceeded my expectation! I will refer Casandra to anyone looking for a Fiat!! GRATZIA BELLA!!
My Chrysler Dodge Jeep Ram Fiat