Helpful, efficient and honest - MONECIALVASBINDER
Mickala kept track of our recall parts and process, set me up with a rental (much needed), took the time to fix several small issues during the appointment and was honest about how to figure out an ongoing problem with minimal charge. Great experience!
Top Reviewed Service Specialists At This Dealership
Quality work & Customer Service - Subarudriver
I’ve had my vehicle in for major and minor work, and no matter the job the service team at MHAG had always done a tremendous job. When it comes to cost the price for parts and labor have always been fair.
Express Service Team Lead
Service Assistant Manager
Martin Ball - Excellent Service Experience!! - vwgal75
Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experience. Thanks!!
I just got my baby back. - gap
I just picked up my Passat from the service department. I had to take it in for a check engine light came on 2 days after I got it back from a different dealership near Flint. The other dealership had the car for 12 days and still did not complete the repair properly. I only had it toed to the other dealership because because after waiting 2 hours on the side of the freeway in freezing temps AAA could not find someone to tow it back to Suburban so I agreed to have it towed to the nearest VW dealer. Suburban fixed my car properly and checked the car over thoroughly to restore my confidence in my two mouth old car. If I ever am stuck on the side of the road again I will wait as long as it takes to have my car towed back to suburban.
Suburban. Mazda of Troy - Nayeem
Amir the supervisor took over my case and was very helpful. He explained what had happened and assured me that this will not happen again. I Will continue to monitor but because of him I changed my 1 Star to a 5 star.
Professional, friendly and effecient - Idcar
Unscheduled visit. Great service. Unscheduled visit. Great service. Unscheduled visit. Great service. Unscheduled visit. Great service. Unscheduled visit. Great service. Unscheduled visit. Great service. Unscheduled visit. Great service. Unscheduled visit. Great service.
Send thetic oil change - Roger
They offered a shuttle which was done very efficiently and helped me save time, on the oil change was done with the discount coupon and took less time than they predicted
Exotics - David K
I had Steve’s work on my Lamborghini Murcilago and they did a fine job and a lot less than the dealership would have charged but besides that they kept me well informed ! I just brought them my Mclaren 650 s and they did an outstanding job ! All the employees are top notch and well educated to take on these projects . And my man Steven up front the best and I’ve had a lot of cars and custom cars but he ranks at the top !! Well done all David Karpelenia
Excellent maintenance service - bmwoodfo
Have been taking my VW cars to Vyletel for over 10 years and have always had great customer service. I mainly deal with David...great service and always keeps me up to date on repairs.
Worst service ever - Menosr1
Thelen does not stand behind their service. They do not return phone calls either. I have owned volkswagen's fo almost 30 years. Thelen's customer service and care team makes Vlad the Impaler seem like a sweet kitten. Steer clear of these shady thiefs.
Same DTC, same story, no repairs.. - Disgruntled Owner
I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!
Horrible - Deloise 1
They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!
STRAIGHT SHOOTERS-NO FLUFF - Lakefronter
Dealing with these guys is easy---no pressure ever. Found them to be honest, give options / choices and patient. I want then to take their time and get it right.....they do.
Yes, they are good!
No words can express how unsatisfied I have been with... - misutliffe
No words can express how unsatisfied I have been with multiple visits for service. The communication is very poor, I have paid for a number of costly repairs that did not solve the problems, and would hope to never return.
Their service department is great and well-priced. ... - mp2dtw
Their service department is great and well-priced. Because the battery was immediately behind the headlight, I took it there to be changed. They charged $15. I'd been charged $60 before. The several things I've had done there, both collision and regular service, have always been done well, before the time promised and at very fair rates.
Why did I buy my car at Suburban (worst ever experience) when I'd had good experiences with Melton Motors? I'll never trust Suburban to touch my car again, despite the fact that I work within 3 miles of them and probably over 25 miles from Melton.
Maple Hill Auto Group
My Auto Import Center
Subaru Service Advisor