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Service person met me when I was still in my car. He went... - CLARKRC210
Service person met me when I was still in my car. He went over the work to be done; when completed he went over it. And he asked if I had any questions. The work was completed in a timely manner.
Top Reviewed Service Specialists At This Dealership
Express Service Team Lead
Subaru and Volvo Service Advisor
My Auto is my go-to dealership and the service department... - JimInMI
My Auto is my go-to dealership and the service department is a big reason. They always get the work done and on time. Beth and Taylor are amazing!
Subaru Service Advisor
Very knowledgeable, very helpful. Knows the product and... - pwoolner
Very knowledgeable, very helpful. Knows the product and able to address all of the customers concerns with skill and ease. Very helpful and conscientious in performing duties of a Service Writer.
VW Brand Service Advisor
service recommendations - cornelia Piela
Excellent service. Did not wait very long and the rexpairs were done efficiently. I would recommend this service place for all my family and friends.
The service was very satisfactory I can depend on... - Mrsesquared71
The service was very satisfactory I can depend on Williams to give me honest service and they do things properly. They advise me of what my vehicle needs.
Great quick service. Was in and out in a timely manner.... - isenberger77
Great quick service. Was in and out in a timely manner. No extra chat around additional service. Right to the point and right to work. Answered any questions I had as well.
STRAIGHT SHOOTERS-NO FLUFF - Lakefronter
Dealing with these guys is easy---no pressure ever. Found them to be honest, give options / choices and patient. I want then to take their time and get it right.....they do.
Yes, they are good!
I've only dealt with service and the parts department but... - Brent Berry
I've only dealt with service and the parts department but they're amazing people, I'm treated like family whenever I drop my car off there. Marty Ball gives me clear-cut details on warranty work and is always friendly and personable. Alexander Morris also gave me a crazy deal on a part I was dreading buying. I'm only 17 and I've had an amazing experience here whenever I went. If I ever buy a new car it'll be from here.
No words can express how unsatisfied I have been with... - misutliffe
No words can express how unsatisfied I have been with multiple visits for service. The communication is very poor, I have paid for a number of costly repairs that did not solve the problems, and would hope to never return.
Horrible - Deloise 1
They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!
There are two ways a dealership can impress me. The... - Carsten
There are two ways a dealership can impress me. The first is to 'get everything right', and the second is to 'make everything right'. My first experience with the LaFontaine Volkswagen service department was the latter. After some initial issues with the service department, I'm happy to say that they went out of their way to make things right for me. Bravo to Jason and the team.
Their service department is great and well-priced. ... - mp2dtw
Their service department is great and well-priced. Because the battery was immediately behind the headlight, I took it there to be changed. They charged $15. I'd been charged $60 before. The several things I've had done there, both collision and regular service, have always been done well, before the time promised and at very fair rates.
Why did I buy my car at Suburban (worst ever experience) when I'd had good experiences with Melton Motors? I'll never trust Suburban to touch my car again, despite the fact that I work within 3 miles of them and probably over 25 miles from Melton.
Same DTC, same story, no repairs.. - Disgruntled Owner
I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!
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