Sam Lasher

The replacement part I had to wait nearly 3 months for was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service departmen was ridiculous, but the dealership made sure I had a ride throughout my cars absence so I was very appreciative of this result. The service department has been placed in a very difficult position, but handled it professionally and with care. More

by JOHN Verified Customer Verified Customer

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The service was extraordinary. This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks This team does a good job with the details that make a difference. I didn’t mind waiting because the area was comfortable with good coffee and snacks and I was pleased they were doing the job right. The complimentary car wash was much appreciated and I thought the video assessing what did and didn’t need attention this visit was a great way to communicate. More

by mmccarthy2010 Verified Customer Verified Customer

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The service here was thorough. The staff was very friendly. I will definitely be back for future service The staff was very friendly. I will definitely be back for future service More

by Cwater5 Verified Customer Verified Customer

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Honest, what you see is what you get and that’s a good thing. Great thing. Great More

by John Behrendt Verified Customer Verified Customer

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Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. Absolutely no complaints except I must use 15 words. More

by KKENNEDY01 Verified Customer Verified Customer

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I have never experienced at a flagged brand dealership the type of raw, rude, unpleasant experience I had at Maple Hill Volkswagen today. In my history as a driver, every time I've been out of town a the type of raw, rude, unpleasant experience I had at Maple Hill Volkswagen today. In my history as a driver, every time I've been out of town and had some sort of emergency the local dealer wherever I have been has at least made some attempt to assist. At Maple Hill, driving a 2014 VW CC which became disabled on my trip, I asked if basic diagnostics could be done "today or tomorrow." "No, we can get a code but that's it and you already have the code. We have people who have been waiting for weeks." "So you can't provide any level of assistance to a Volkswagen owner who is far from home and has an emergency?" "No." While I understand the current shortage of parts and labor, factors which were not discussed yet I must assume, I was surprised at the difference I experienced at Maple Hill vs. every other dealer I've ever needed while out-of-town in the last 30 years. "So, let me get this straight, in order to get diagnostics I have to take the car somewhere else?" "I'll open the door for you," followed by the whoosh of the service door as I was essentially instructed to go jump in a lake. There is a value in knowing a particular brand has your back if you're on the road and chips are down. I have never experienced this before, not with Infiniti, Jaguar or Volvo. I wasn't asking for Maple Hill VW to move every other car out of the way and take care of whatever mine needed right now, I wanted basic diagnostics in the next day or so - not a tremendous ask when you're far from home in an emergency. This is not the culture of Maple Hill Volkswagen, and that's genuinely sad. I imagine if you're a local and have the gift of plenty of time they'll be fine to deal with, or I'd hope. But when you're on the road and in trouble, Maple Hill Volkswagen has no concern to share with VW owners on their worst days. Maple Hill Auto Group is free to enforce rigid policies delivered with blank stares. They can set their service level floor in any setting, including travelers with an emergency. It's a terrible mark for the VW family, as I would have expected and have received better under the protection of several other brand flags. I get it, whatever happens to my CC isn't going to affect Maple Hill Auto Group's balance sheet either way. Instances of horrendous customer service tend to be an indicator of direction in company culture, so I feel very sorry for future customers if this is the brand standard Maple Hill Auto Group is allowing to fester in its service department. More

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I can’t remember the name of the person who helped me, but it was by far the best customer service I’ve ever received at Maple Hill! but it was by far the best customer service I’ve ever received at Maple Hill! More

by amykuchta Verified Customer Verified Customer

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Sam was polite and very thorough. He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated More

by sedeems Verified Customer Verified Customer

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Maple Hill Subaru service is excellent! Nice and friendly staff, clean, comfortable and inviting waiting room! Nice and friendly staff, clean, comfortable and inviting waiting room! More

by DRUAFREED Verified Customer Verified Customer

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I was greeted as soon as I arrived. Everybody was very friendly. I brought my car in to have my tires rotated. The job was done within the estimated time. I was surprised that a complim Everybody was very friendly. I brought my car in to have my tires rotated. The job was done within the estimated time. I was surprised that a complimentary multi-point inspection was done as well. I appreciated knowing that my car is in good operating order. More

by GREENTHUMB308 Verified Customer Verified Customer

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