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The customer service here was amazing! Our sales person,... - moser502
The customer service here was amazing! Our sales person, Katie, was so helpful and so nice. The whole process was really personal even with everything going on. It was such a great experience and I will definitely be back.
Top Reviewed Specialists At This Dealership
Super professional. Took the necessary precautions in... - GLSIPES
Super professional. Took the necessary precautions in today’s environment. Always a pleasure to deal with whenever I need to bring my car in for service.
New Car Sales
New and Used Vehicle Sales
Easy to deal with - jon
The Sales and management made the whole process quick and easy. The car was clean and ready to go. I was offered many options for finance and maintenance.
Volkswagen Brand Specialist
Vokswagen Brand Specialist
Can’t go wrong with Magic! - Noah
The team at Suburban Imports of Troy are the best. Magic was very helpful and patient and had my best intentions in mind. I highly recommend him and his team!!
Great experience every step of the way - tiguan19
We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured.
I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone.
Sales experience was seamless, professional and numbers... - Jcoscia
Sales experience was seamless, professional and numbers discussed never changed. I would highly recommend Fox VW of Rochester Hills! Brendan in Sales did a great job for my family.
Bryan was the best. He listened to my requests and... - Linda H
Bryan was the best. He listened to my requests and limitations about buying a new car. His knowledge of the cars, financing and State requirements was a confidence builder. I am very pleased with all .
New Car Sales & Service - Loida401
I had nothing but excellent experience with the people from Ralph Thayer. Whether you're browsing or buying a car they give their full attention to your needs and answer questions in all honesty. I have also used their service department for Oil change very friendly service people.
Horrible - Deloise 1
They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!
Found a car I loved told them I wanted it and when I was... - gabbyj628
Found a car I loved told them I wanted it and when I was coming he said ok got called today car was sold to someone else. Very disappointing and bad business will never return and will not recommend.
Falsify Car Inventory Online to get Customers to Engage - BrettVeen
This dealership falsifies their inventory in order to get people interested and to inquire about cars they don't actually have available. They pull a bait and switch. Now they have my contact information and are calling me non-stop when they don't have the cars I am actually interested in. Isn't this false advertising? Maybe I need to find a lawyer.
Car seats - Extremely Irritated
I have a 2016 Volkswagen Jetta, I purchased this vehicle in February 2017. My front driver side seat is literally shredding and volts wagon north Thelens will do anything about it because I have 40,000 miles on my vehicle 10,000 miles over warranty. My very first Brand new vehicle and I will never purchase another volts wagon or purchase anything from Thelens ever again!!
non exsistant dealer prep. - alwardd
We purchased a new tiguan there.....great vehicle by the way and we are overall happy with it so far. However, we had told them we were coming to look at that specific vehicle, got there and it was totally covered in bird crap....we understand nature happens and it was parked under a tree so no problem so far other then one would think with an appointment that it would be better. Took a test drive, came back and made a deal on the car. Salesman seemed very inexperienced but hey we were all new at a job at some point so still not a problem and he was a nice man. Car was taken back for dealer prep and came back around for us to move out stuff into from our trade in car. Still lots of bird crap on the roof (large area) as well as dust and tree debris in the hatch area. Mentioned it to said salesman who to his credit did make a call to have it taken care of......well that never happened, nor did the inside window get cleaned of the glue from the sticker nor did the wheels get cleaned of the sticky goo from shipping. They never went over any features on the vehicle or how to operate them, never asked for an e mail nor did they ever explain anything about the car net thing. We never saw anyone from finance or a sales manager during or after the sale. Very different experience from what we are used to and horrible prep of a new vehicle. We finally just got in our new car, drove home, washed the bird crap, glue and goo off ourselves and went to you tube to learn how to set the clock and operate all the stuff on the car. If they have the car you want they are ok but don't expect anything other then that from them.
No words can express how unsatisfied I have been with... - misutliffe
No words can express how unsatisfied I have been with multiple visits for service. The communication is very poor, I have paid for a number of costly repairs that did not solve the problems, and would hope to never return.
Their service department is great and well-priced. ... - mp2dtw
Their service department is great and well-priced. Because the battery was immediately behind the headlight, I took it there to be changed. They charged $15. I'd been charged $60 before. The several things I've had done there, both collision and regular service, have always been done well, before the time promised and at very fair rates.
Why did I buy my car at Suburban (worst ever experience) when I'd had good experiences with Melton Motors? I'll never trust Suburban to touch my car again, despite the fact that I work within 3 miles of them and probably over 25 miles from Melton.
Used car/online department - Hkosturi
Wow, i just started shopping for a car and I reached out to this dealer to inquire about a 2013 VW Passat. First, it took them a while until they responded. Secondly, when i asked regarding a discrepancy with their listing (they listed the vehicle with 2,000 miles when autocheck states it has over 29,000 miles) they never responded to clarify this discrepancy. This dealer their adds is misleading and customer service sucks - i would never go back or recommend it to anyone.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
My Auto Import Center
Maple Hill Auto Group
Toyota Sales Specialist
Subaru Sales Manager
Used Car Manager
Service Assistant Manager