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Always treated well by Kevin Sackett and crew! - georgep
While the thought of service to a vehicle is not what one wishes for, coming to My Auto Import Center to have my Highlander serviced is very easy because of Kevin Sackett and the crew at the Toyota desk! Thank you for making the experience pleasurable.
Top Reviewed Specialists At This Dealership
New Car Sales
So easy - fun! - SCHIMAN_DE
Although I could go to a Subaru dealer that is closer, Maple Hill has a great reputation and has shown it to me with each car.
New and Used Vehicle Sales
New and Used Sales Consultant
Best experience at a dealership - Alpha_Female21
I was looking at a different suburban for a used Nissan Sentra, but they were not willing to come down on price. The manager I was talking with on the price was also a jerk about it. So I walked away and decided to come to this suburban. I found the car I was looking for at the price I was looking for. Maciej was very helpful. I bought the car with a couple dents and he got that taken care of with no cost to me. He was professional and helpful through the process of buying the car. I will definitely return here because of Maciej when I need another car.
Used Sales Consultant
Great experience with Rida Kabbani - 2019Atlas
When I visited, Rida Kabbani listened to my interest and made a great suggestion, along with I am very grateful for his kind and sincere support. Although I was in a situation where I could not get in touch easily because of business trips, he continued to support delivering the car. I am really happy with his support and I would sincerely recommend him and his team to anyone who are interested in buying Volkswagen cars.
Volkswagen Brand Specialist
Vokswagen Brand Specialist
VW Brand Specilaist
Great experience every step of the way - tiguan19
We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured.
I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone.
Always Excellent Service - Driving SunShine
The service staff is excellent.. They are courteous and will take the time to answer all of your questions. In the eighteen years that I have dealt with them, I never had a bad experience.
Excellent maintenance service - bmwoodfo
Have been taking my VW cars to Vyletel for over 10 years and have always had great customer service. I mainly deal with David...great service and always keeps me up to date on repairs.
Overall pretty good - T
I found a used Audi online and made arrangements to look at it at the dealership. Sales person Jeff was friendly and helpful and the purchase of the car went smoothly. In summary I feel like I got a good car at a fair price and I found the staff overall friendly and helpful.
A couple of odd things at the end struck me as a little cheap. At closing they wanted an additional three dollars because of a miscalculation on their end. Three dollars… And then when I drove the car away from the dealership I realized it had less than a half a tank of gas in it. I was expecting a full tank. Odd and a little offputting.
Again however, overall a good experience and I would recommend when shopping for a used Audi, Volkswagen, etc.
Same DTC, same story, no repairs.. - Disgruntled Owner
I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!
Beware - Dealer sells damaged vehicles - tom127
BEWARE – predatory dealer sold me a damaged car and refuses to take accountability, despite playing nice and pretending they’ll fix it. I bought my car on 3/8/19 and took it back in a week and a half later (3/21/19) because I found out the car had BENT RIMS (I found this out because I noticed vibrations and I took it in to my local VW dealer for a warranty claim on 3/19/19. They told me 2 rear rims are bent and all 4 tires need immediate replacement). At LaFontaine, the service manager told me they’ll take care of it when I took in but they can’t take it now because they have no loaner vehicles available, told me to come back tomorrow. OK, sounds fair, I come back at 7:30am on 3/22/19 and guess what – no vehicles available, we’ll give you a call later and you can come in after work. They never call me, I call multiple times until I get a hold of the service manager who says that they’ll give me a call next week, blah blah. By now I’ve wasted like 5 hours going to this dealer who’s clearly playing me and has no intention of doing anything. The vehicle I purchased was Certified Pre-Owned (CPO), which means they’re supposed to do a detailed inspection before selling it. Clearly they either didn’t inspect it at all, or straight up LIE to their customers about the condition of the cars they sell. Very unprofessional – BE WARNED about doing business with this dealer.
Falsify Car Inventory Online to get Customers to Engage - BrettVeen
This dealership falsifies their inventory in order to get people interested and to inquire about cars they don't actually have available. They pull a bait and switch. Now they have my contact information and are calling me non-stop when they don't have the cars I am actually interested in. Isn't this false advertising? Maybe I need to find a lawyer.
Car seats - Extremely Irritated
I have a 2016 Volkswagen Jetta, I purchased this vehicle in February 2017. My front driver side seat is literally shredding and volts wagon north Thelens will do anything about it because I have 40,000 miles on my vehicle 10,000 miles over warranty. My very first Brand new vehicle and I will never purchase another volts wagon or purchase anything from Thelens ever again!!
Horrible - Deloise 1
They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!
No words can express how unsatisfied I have been with... - misutliffe
No words can express how unsatisfied I have been with multiple visits for service. The communication is very poor, I have paid for a number of costly repairs that did not solve the problems, and would hope to never return.
Their service department is great and well-priced. ... - mp2dtw
Their service department is great and well-priced. Because the battery was immediately behind the headlight, I took it there to be changed. They charged $15. I'd been charged $60 before. The several things I've had done there, both collision and regular service, have always been done well, before the time promised and at very fair rates.
Why did I buy my car at Suburban (worst ever experience) when I'd had good experiences with Melton Motors? I'll never trust Suburban to touch my car again, despite the fact that I work within 3 miles of them and probably over 25 miles from Melton.
Used car/online department - Hkosturi
Wow, i just started shopping for a car and I reached out to this dealer to inquire about a 2013 VW Passat. First, it took them a while until they responded. Secondly, when i asked regarding a discrepancy with their listing (they listed the vehicle with 2,000 miles when autocheck states it has over 29,000 miles) they never responded to clarify this discrepancy. This dealer their adds is misleading and customer service sucks - i would never go back or recommend it to anyone.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
Subaru Sales Manager
Maple Hill Auto Group
My Auto Import Center
Service Assistant Manager