Chad Walczak made my purchase easy. - tammyh1027
We came in to test drive a CX-5, and were not ready to buy. Chad was great, he didn't hassle us. He asked some standard questions about what we were looking for. My wife had a pretty specific idea in mind of what she wanted. He listened and gave us his card and said I'd love to work with you. A couple weeks later, I stopped in to check and see how the Sam's Club and Costco discounts worked. He recognized me and explained those discounts and then told me that the exact vehicle my wife wanted came in that day. In the end we ended up buying from him and my wife is thrilled with her car. She loves the added bonus of getting car washes for $5.00 from Holiday and the discount on gas. Loved working with you guys.
Top Reviewed Specialists At This Dealership
Friendly staff, nice facility - EJHaust
Got snow tires on a vehicle I did not purchase at this dealership. Was treated well, pricing was as expected, and service was timely. The only thing keeping me from a five star review is that they didn’t run the car through the wash following the service which is custom practice at other dealerships.
Awesome service - GARRENRIEMENSCHNEIDER
Thanks Ethan for patience while we took our time to make a decision. Ethan was great at explaining the options and following up after our meeting
New Car Manager
Super dealership - Shivali
This was my first time leasing a car myself. Tim made it so easy for me. He was so knowledgeable & answered all my questions. Brody was great making sure everything got done quick & smooth!
The Rochester Mazda dealership works as a team & is efficient with all they do! I love my new car & I'm happy to be part of the Mazda family! Zoom zoom...
needs better inspection - rxakuma
Purchased a Lexus and when I got home, all 3 cigarette power ports were not working, had to locate the fuses and replace them on my own.
They need to do a better job inspecting vehicles.
Unbelievable Experience - rmdavis495
I purchased my vehicle from Morrie's on October 13, 2018, it was a pre certified 2015 CX9 due to recommendations from my sister in law. My vehicle stopped on me October 29, 2018, it took their Mazda roadside assistance 28 hours to tow the vehicle from a side street in St Paul to Minnetonka. My car was left unlock for all of this time and on this morning after they finally got it and had their service department look at it, they tell the motor is out on the vehicle but Mazda will be sending a brand new motor. The management staff of Pete and Casey were unbelievably uncharismatic, no sympathy or empathy and slightly rude during this process. The car was suppose to go to Inver Grove location as it was closer to St Paul where the car was stranded and their service manager Dustin fall right in line with Pete and Casey, horrible experience with these individuals and are in the wrong line of business because they lack the understanding of Customer Service. But I will say that my sales rep Curt at Minnetonka seem to me to have character, integrity and seems to be a good person with a good heart. Curt was truly amazing during this process because of his characteristics as a person. I am not sure if any a course in customer service with help these individuals as some of these traits just have to come from within and they just don't have it within themselves. At this point in time I wouldn't refer anyone to Morrie's, I didn't BUY Happy, and very dissatisfied with the lack of service that was provided to me.
I have owned my vehicle for 7 years now, and am always... - jenstawarski
I have owned my vehicle for 7 years now, and am always satisfied with the service I receive from Eich Motors. This last visit was a perfect example of why; Jason in Service went above and beyond as always to work with me and explore every option available for fixing my Passat, as he knows I am working with a limited budget. Once I decided on the repairs, the service was completed quickly, actually exceeding my expectations. The service and parts depts are always very friendly and willing to help, and I love that they take the time to make sure my questions are answered thoroughly, and also that they follow up with me a couple days later to make sure that everything is satisfactory.
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