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Follow thru communication is quite poor. I ordered a... - MKMADOLE
Follow thru communication is quite poor. I ordered a trailer hitch for my new vehicle and it took six months for me to get a phone call asking if I still wanted it installed. When I ordered it I knew it was on backorder but expected that the dealership would let me know when it was in. Instead it felt as if the dealership had been expecting me to keep track of it. The same is true of some other pieces that I’ve ordered. The service experience is great and the person I worked with was great but customer service contact and follow thru is seriously lacking.
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Really like the video of the inspection of my car. The... - Mary.hullsiek
Really like the video of the inspection of my car. The only improvement would be to indicate any possible issues in the written/ computer records also. There is something that will be checked again, but only recorded in the video and text exchange with advisor.
Block Heater Frustration - Pags
We purchased a 2019 CX5 last summer from Walser Mazda. We are very pleased with the car so far. The sales process went smooth and the sales people were very nice. Regular maintenance visits to the service center have gone well too. So some nice things to say about the dealer.
However we had one sour interaction. At the time of purchase I requested a block heater to be installed and was told that Mazda does not install factory block heaters. Why not? We live in one of the coldest states in the nation. All my past vehicles had options for factory block heaters (Subaru Outback and Ford Focus and F-150). I think it's a given for Minnesota customers to have the option of of having factory block heaters installed.
I researched online and learned that Mazda indeed does not install factory block heaters in USA Mazda's, but it does so for Canadian Mazdas. I also found sources for Canadian Mazda CX-5 OEM block heaters. It is Mazda part number 0000-88-CX5A-CA and this OEM part is only available from Canadian Mazda Dealers for the cost of 56.10 US Dollars.
I called the Walser Mazda service department and asked if I bought and brought the part in myself would they install it. They told me they don’t install aftermarket parts. I tried to explain it was a Canadian OEM Mazda part and not an aftermarket part, but they wouldn’t hear of it. I then spoke with the Service Manager. First he told me they don’t install them because the block heater causes the engine block to warp. I’m fairly certain that is a false explanation. Why would Mazda dealers in Canada install them if they are known to cause engine blocks to warp? And how would they cause engine block warpage? I've been using block heaters for 35+ years and never heard of such a situation. I googled it and found nothing.
When I questioned him on that, the service manager brushed it aside and went on to say that the oil viscosity is so thin on the CX5 that block heaters are not really needed. I agree that thiner oil makes for easier winter starting, but keeping your engine block warm in sub-zeroes temperatures is the best solution to reduce engine wear in cold weather not to mention having faster heat in the car on those cold winter mornings MN is well-known for.
While I’m frustrated not to be able to have a block heater in our new Mazda CX5 while living in Northern MN, I’m really disappointed that that the service manger gave me a false explanation that block heaters cause Mazda engine blocks to warp, which makes me weary to continue bringing my car there for service.
Never buy or repair an auto at MORRIE’s especially... - Jose’
Never buy or repair an auto at MORRIE’s especially Morrie’s Mazda. The service-always the worst. Mazda 6 great car but service sucks!!!
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Repeatedly careless - Jason Flint
Two days ago I went in for an oil change at Morries. This morning, all the oil had drained from my vehicle after less than 50 miles. Low oil light immediately followed by onset of engine roughness. Lucky I shut down the engine before it seized. Dripping oil from all along the undercarriage.
Last time I had gone there for service, including a tire rotation, they said something about needing new lug nuts and wheel studs, but apparently they didn’t have the parts in stock to make the “repairs.“ Instead they sent me on my way with dangerously loose lug nuts barely holding my wheels on. All four wheels, shaking like heck going 50mph on the freeway. I got home to my garage and retorqued the lug nuts to the specs in the manual - don’t know what their problem was...
I have owned my vehicle for 7 years now, and am always... - jenstawarski
I have owned my vehicle for 7 years now, and am always satisfied with the service I receive from Eich Motors. This last visit was a perfect example of why; Jason in Service went above and beyond as always to work with me and explore every option available for fixing my Passat, as he knows I am working with a limited budget. Once I decided on the repairs, the service was completed quickly, actually exceeding my expectations. The service and parts depts are always very friendly and willing to help, and I love that they take the time to make sure my questions are answered thoroughly, and also that they follow up with me a couple days later to make sure that everything is satisfactory.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
Luther Brookdale Mazda