Very happy - Hooperbee
Chris was very helpful in the process of buying the car. She explained everything to us in detail on the paperwork and on the warranty’s
Sales good, service bad - Average Customer
I bought an 05 Grand Cherokee from Wilson. Thanks to my salesman, Ken Johnson, the buying part went surprisingly well. Even though I was buying a 13-year old car and not a new one, he went the extra mile to be helpful and was part of the reason I bought from Wilson instead of their neighbor.
Unfortunately, that was the end of the happy phase. During negotiations we signed a document stating that Wilson would fix a minor issue with one of the doors. There were other issues with the car but none seemed major and I knew I was buying a used car, so the door was the only thing they were supposed to fix at no charge. I took it back in for the door repair and to have them check the suspension, which I wanted to take care of while I still had their 50/50 warranty. One of the sales managers decided not to honor the signed form about fixing the door and would not authorize the work. After all, my check had already cleared. Right?
They (supposedly) checked the suspension and couldn't find anything wrong. Apparently, they don't like to do repairs when the customer will only pay half the bill. I took it to the folks who have been working on my cars for a few years to check out. They ended up replacing the left & right upper control arms and the front strut assemblies.
They also said that it was definitely a potential safety issue.
So, go see Ken Johnson, he'll treat you right. Wison service department? Good luck!
I am unhappy right now so I will call you if I need you - Upsetbuyer
I let y'all get me so upside down till it will be that way the rest of my life. I recommend y'all to my daughter y'all sold her a used car for a new I told her and her husband get an attorney and them not contact you again. So y'all don't contact me right now
exellent - Ellen65
Jamal Allen is a very professional sales rep. he was so helpful and informative and really helped me make a wise choice. I highly recommend
Harry was very helpfull and courteous. He was very good... - lebailey
Harry was very helpfull and courteous. He was very good at explaining all the features to me and my wife and even hooked both of our phones up the bluetooth system. The manager and Harry did a good job of getting us what we wanted for our trade, the manager worked hard on our deal even as he explained to us he had just had a heart attack four weeks ago. They got us a low rate on the financing and got our payment right into our budget.
Awesome - Jeni
Nice, friendly staff. They have a great selection to choose from and great deals to go with them. I would definitely recommend them to anyone.
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership