great experience - tiffany123
Everything was great from the service portal guy (Marco) I believe is his name all the way to getting updates on my vehicle every fifteen minutes I am very pleased. I recommend this dealership
HORRIBLE CUSTOMER SERVICE! - kstachuraallen
HORRIBLE CUSTOMER SERVICE!!!!! Charles the "customer service manager" has NO business being in customer service! He completely disrespected me and was RUDE! Nobody should have to be treated the way that he treated me on the phone today ESPECIALLY when I have purchased TWO vehicles from them in the past year and also brought my mother up there to purchase a vehicle as well. A few months ago, there was a recall on our truck that had to do with the seatbelt. We called and scheduled to bring it in and they said it should only take a day. We bring it in, they call us later and tell us that they don't have the part and have to order it and it will take a few days. They put us in a truck that had been beat to heck and back. The front bumper was dented and rusted. I purchased that truck because it fits my needs and it looks nice. I am in sales and driving that dented, rusted truck didn't look very good when I pull up to meet a client but we agreed because we were promised that as soon as the truck that was exactly like ours came in, they would call us and put us in that. After several phone calls and not being able to get with our service rep, I finally go up there to find that my rep has been moved to a different department. Nobody called to notify me of this, nobody called to give me an update, and nobody called when the other truck that was comparable to mine came in. At this point, we are going on a week with my truck sitting there only to be told that now the part is on backorder and they still cannot give me my truck because its a safety issue. So after spending several hours up there wasting time, they finally put me in a pathfinder. Not comparable to my truck but it looked a lot better than the dented rusted truck. After TWO WEEKS of this nonsense, we finally went up there and made them release our truck to us and told us to call when the part came in. This past weekend, the engine on our truck started making an awful noise. We got the truck up there on Saturday, I spoke with a very nice lady named Kathy on yesterday and she stated that they were backed up and wouldn't be able to get to my truck until today. She called today and said that it is definitely an engine issue but they don't know what it is and it was going to take several days to figure it out and could possibly even take a week. Well, here we go again. They tried to put me in a sentra and a frontier. I told her that neither of those will work. I don't need something fancy, just comparable to what I have. Well after several phone calls back and forth, Charles, the customer service manager, called me. They tried to put me back in the same rusted, dented truck as before! I told him that I need something comparable to what I have. He told me that he didn't even have to put me in another vehicle and that I could call Nissan's headquarters and verify if I wanted to. He also stated that it costs HIM money when he has to put me in another vehicle. What about the money that I am loosing while my vehicle that I paid a lot of money for is sitting at the dealership not only once, but TWICE, instead of being out working??? Two weeks the first time for a recall with the seatbelt and who knows how long it will be this time because it is the engine! From reading the reviews, apparently I am not the only one who he has been rude to. I am FED UP! As soon as I get this truck back, I will be down the road at the FORD dealership purchasing the F250 that we originally were going to purchase to begin with. PLEASE read the reviews before you spend this amount of money. Give your money to a dealership who offers great customer service even after the sale. I can promise you that I will NEVER spend another dime with Pat Peck Nissan!
Great service - vrmabry
Sean was flexible, easy to work with, and super friendly. He is a fantastic salesman who kept in touch without being pushy. Skip in finance was also very helpful, and he even got me a lower rate than expected. A+ for Sean and Skip. I would definitely recommend them and this dealership for buying a vehicle.
stacey at kim’s - cindy1960
stacey @ kim’s could not have made it easier or been any kinder ......i recently need a vehicle and she jumped thru hoops to make me happy ...... next vehicle will come from her. !!!!!
Nissan Murano - mrjames680
Had some issues at first but in the end they made it right. Dealership looks clean. Lots of cars on the lot. Not very busy place.
Over & beyond.. - day
I had been to two other places to have my car repaired, one of which had to pick up my car at my house to haul it to their shop, only to be told I’d have to take my car to Cannon Nissan in Greenwood.
At Cannon Nissan Greenwood, & Cleveland everyone was so nice, didn’t treat me like an old lady who doesn’t know anything, which I don’t about cars. Jason explained everything they would check & about to do & give me the cost to get my approval before doing anything. Who does that anymore? I’m grateful for the experience I had with Cannon.
Oh! I didn’t even buy my car from them! I wish I had! If I have to buy another car, it WiLL be from Cannon
I highly recommend Cannas! I think you’ll be glad you did.
BAIT and SWITCH; BEWARE !! - Lester Ellis, Labor Day Fiasco
Labor Day 2018. I wasted $140 in fuel and $93 to rent a car hauler trailer to pick up a specific new blue Nissan Altima SR from Cannon Nissan in Jackson, MS. I had contacted them by email in the previous two days and agreed to be at their dealership at 8am on Labor Day. I had completed all their online credit info and even I even viewed that this car was still on their website inventory before leaving my home at 3:30 am for the 200 mile drive there. When I got there, the car was not there. I opened their website inventory and showed them that the car was STILL LISTED as being in stock and for sale. BUNCH OF LIARS. BEWARE.
2017 rogue strut sound - Ridger
Working to resolve an issue. Claire in customer service was great and helped where she can. Although my issue is not fixed, the service center is working to find solutions.
Beware - Edith123
Landers Nissan service dept in Southaven Ms :My husband took our car a Nissan. 2 months later car not fixed. warranty was good. Poor communication
Bad service department - Truck Driver
I am from out of state and was having trouble on my trip and stopped at this dealership to have a repair performed under warranty. The dealership said I would have to pay them for the repair and get Dodge to reimburse me. When I said no they became rude and said they would not return my vehicle to me until I paid them for putting it on the computer. I am a woman and I believe they thought they could trick me. Very disappointed in this dealership!!!!
very nice - Hooty Lou
These guys went out of there way to find me the perfect car for my daughter, and helped with easy financing and a low interest rate, highly recommend
Bad repair - chipp
Took my versa in for diagnostic, they miss read codes, told them it was a transmission poblem they said missfire on #3, My mechinic spend all day to find no poblem with #3 cylinder, it was the transmission computer, very rude service department, would no recommend this dealership to anyone.
Great service, Very friendly and great advice. If you... - jessiemartel
Great service, Very friendly and great advice. If you need anything done they can fix it or they Know somebody that will.If they promise to do it they will, unlike kia of mccomb.
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
Drove 12 hours to buy a new vehicle here - n2deep1901
Bought my first Nissan with this dealership and after moving out of state and having nothing but bad experiences with the local Nissan dealerships Paul Barnett Nissan did what no others would. I drove 12 hours 800 miles to buy my new Nissan with them and would do it again. If you're in the market for a new Nissan don't hesitate visiting Paul Barnett Nissan!
Worst experience ever - longwood78
I was sold an Alternator when I needed Wheel Bearings. Someone hit my car there and they did not call me when it happened and did not apologize. They did not have a clear picture of what the damage was. I will never do business with them again.