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I had scheduled appointment, they were timely, courteous,... - SMITH21185
I had scheduled appointment, they were timely, courteous, and professional. I’ve gone there twice in the last two weeks with different cars.
I especially liked the service I got from Ashley Feo!
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Sales and Business Manager
Thank you Roger !! I bought a used 2018 ram 2500 .. I... - scalv75
Thank you Roger !! I bought a used 2018 ram 2500 .. I recommend if you want non pushy great service go see them !! Highly recommend! It's unlike any dealership I've ever entered They let you breathe! Not on you like vultures!! Great experience!
General Sales Manager
Kudos to Ricky Anderson, Nathan and Bryan for getting us... - Mrs. H
Kudos to Ricky Anderson, Nathan and Bryan for getting us the best deal on a Nissan Altima for our daughter's graduation and they delivered it to our home with a BIG red bow!!!! She was totally surprised....thank you guys again!!!
I have a 2008 Lincoln MKZ that I purchased new in... - Sbentley35
I have a 2008 Lincoln MKZ that I purchased new in Alabama. I received a recall notification on the car. I called for an appointment and the lady who answered the phone rudely stated that they did not have the part needed for the recall and did not know when they would get them in stock, To get the recall repair, I had to contact another agency over the recall, who then called the dealership while I was on the phone to ensure that I got an appointment. I then took my car to the dealership for the recall and left a note that I would like an estimate for several items that do not work, such as the driver’s power seat is not working properly (it goes backwards but not forward), the break light stays on even when it isn’t, back-up sensors are not working, radio knob doesn’t work, heated driver’s seat doesn’t work. I just wanted an estimate on what it would cost for any of these repairs. The car is an extra car for our family. We were going to use it as a trade in at a different dealership and it was worth more to us than the $1800 offered as a trade in. We kept the car and it comes in handy to us. I expected the dealership to call me with the amount of each item, but instead they called and said that I owed them $120 for their diagnostic work on the radio (which works fine- just the volume knob doesn’t work properly, however, the controls on the steering wheel do work). They said the person who checked it said it needs a new radio, then they said this cost $120 for his assessment and they would charge me another $120 to check the other items. I have NEVER been charged for a repair estimate and never have been charged an assessment fee without someone calling and getting permission to do it. I was hopeful that this dealership, (which is one of only a few in Jackson County) would be a dealership that I would use in the future. However, I will never purchase a vehicle from them based on the lack of service from their service department. I now have to pay for a bad assessment for the radio. I had planned to have the car issues repaired to keep the car In good working order. I just wanted an estimate to make sure the costs were not extremely high. If the costs were too high, I would just have the driver’s seat repaired. I still want to agree to the costs, which is just good business. I am so disappointed in this dealership. I will NOT be purchasing a new vehicle from this dealership based on this bad experience.
Went in to get estimate on new set of tires for my Chevy... - Flat tire
Went in to get estimate on new set of tires for my Chevy Colorado. At the same time applied for their credit plan. I was approved for enough to pay the tires. When I went back two days later to schedule to have tires done, was told I would have to pay for the tires before hand and could not use the credit plan that I was approved for and the service worker had gone over with me just two days before. Tires would have cost over $600 to order and labor would have been like $100 ( which does not qualify to use the credit plan since you have to have $140 for it to be used). Was told I had to pay for them before ordering so they did not get stuck with them if I did not return for my appointment. I bought the truck here and it has been serviced here several times over six years. They put on my current set which are the same brand the factory put on. These are not special order tires. I am sure that you could find them on a number of trucks in their lot. Neither customer serviced people I talked to seemed willing to try and work with me. Taking my truck somewhere else from now on. Service has gotten worse and less friendly since I bought my truck.
I arrived at 6:15 AM for a scheduled 7 AM appointment.... - Zach Varughese
I arrived at 6:15 AM for a scheduled 7 AM appointment. The Nissan service department did not have the proper tools to release the spare tire from under my Nissan Armada. I was forced to buy tools for the dealership so be prepared to bring your tools with you. It took almost two hours to replace one tire. The service manager and general manager chastised me as if I was a child because I posted a “negative” review on social media while waiting in the lobby.
Working with the Grey-Daniels crew was a great... - StormieD2018
Working with the Grey-Daniels crew was a great experience. I found a vehicle that I loved and Keith worked very hard to get me into it. I am very happy with my decision
would not recommend this place if you have to do... - jwest
would not recommend this place if you have to do business with the Service Manager, Henry. I called Blackburn a few days before I was planning on coming in to get my car serviced because I knew I needed a belt replaced and I wanted to make sure that the part was in stock before I arrived so my car would not be in the shop for several days. I asked to make an appointment but was told it was not necessary. I talked to Henry the Service Parts Manager and he informed me that the belt for my Nissan was in stock and it would be no problem to come the first of next week and they would get everything taken care of. I brought my car to the shop in the morning and in the afternoon I got a call saying the did not have a belt for my car and the part would need to be ordered. I asked what happened to the belt and Palmer (i think that was his name) said he had no idea so I asked for the manager to see if maybe he knew. The manager (Henry) told me he had no idea where the part was because he worked in service and not inventory or parts. I told the manager I called and talked to someone who said the belt was in stock and the manager asked who I talked to...it was him...Henry in the Service Department. He had absolutely no recollection of talking to me and confirming the part was in stock. He told me I don't know what happened to the part but the best we can do is order another one to come in tomorrow. I told him the whole reason I called ahead was so that my car would not have to sit in the shop and asked if he could tell me what happened to the belt that was previously in stock. He said he has to go to a managers meeting and he would ask the parts manager. The parts manager forgot he put the belt aside for my car. I also asked for a quote on my car for work documentation where the guard rail had come down on the drivers side and scratched the paint as well as leaving paint scuffs. I was not given a quote. I was told that they just buffed it out, however I was not asked before hand if that was okay. There are still scratches in my car, deeper than just paint, from the guard rail and I cannot get another quote because the damage is only partially taken off and the work was not even completely finished. I would definitely not recommend this place to get your car repaired as they do not keep an inventory of what they have and the communication between departments is non-existent according to Henry.
Best car buy and competitive prices - Devin
Completely satisfied with everything I experienced!!10/10 I recommend Corey every time to friends family and co workers! Nobody beats a cannon deal! thank you!!
I waited 2 1/2 hours for 4 new tires but did not get an... - dirtybetty2013
I waited 2 1/2 hours for 4 new tires but did not get an alignment due to ONLY one technician and he was NOT going to stop what he was currently doing to do an alignment for a woman that paid $733.00 of hard earned covid dollars according to the female tech. Prior to speaking to the same tech on the phone, she told me that I could get an alignment and gladly gave me an appointment. She further asked if I could bring my car back for the alignment on a TOTALLY different day which is an hour and 15 minute drive. I wasted 2 1/2 hours for nothing. On my way home, the psi of my BRAND NEW TIRES were 40 38 39 41 lbs of air. My vehicle actually sounds like an AIRPLANE. I was terrified to drive the speed limit for fear they would explode. When I called and spoke with one of the technician, he said the PSI of the tires is part of getting an alignment.....xxx? I would have to wait another 3 hours for the alignment, it was already 4:00 pm. Service was... IS ridiculous but they quickly took $733.00. I asked to check my brakes, which I never got an answer but they ensured that I knew it would be around $400. 00 to correct the rotors. Cannon should change their saying from, "Nobody beats a Cannon deal" to "NOBODY CHEATS ON A CANNON DEAL LIKE CANNON." Guess that's why the workers at Cannon always say they are SORRY...TRUST....ITS TRUE!!
very nice - Hooty Lou
These guys went out of there way to find me the perfect car for my daughter, and helped with easy financing and a low interest rate, highly recommend
Bad repair - chipp
Took my versa in for diagnostic, they miss read codes, told them it was a transmission poblem they said missfire on #3, My mechinic spend all day to find no poblem with #3 cylinder, it was the transmission computer, very rude service department, would no recommend this dealership to anyone.
Recent Purchase - Jim156
I recently purchased a 2018 Lincoln Continental Reserve and, after finding the car on-line, did most of the negotiations over the internet with Sean Varone. As a result, I had the best car buying experience ever in my 35 years of making such purchases. Sean was informative, timely and, most important, HONEST! My wife and I were thoroughly impressed with him throughout this entire process. Furthermore, after negotiating a deal and sitting down with the Finance Person (which is normally the worst part for me), I was again impressed with the company's business practices. The process with easy, straight forward and very considerate of my time. There was never any haggling, constant back and forth with the "manager", or back peddling. I highly recommend contacting Sean if you're interested in any Ford, Lincoln or Nissan product.
Great service, Very friendly and great advice. If you... - jessiemartel
Great service, Very friendly and great advice. If you need anything done they can fix it or they Know somebody that will.If they promise to do it they will, unlike kia of mccomb.
Took 2019 Altima in for service call and had list of... - meljane3354
Took 2019 Altima in for service call and had list of questions. All questions answered immediately and service was excellent. Will go back, good experience.
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
While visiting the service department to have the oil... - mscatmom9
While visiting the service department to have the oil changed in my Altima, I asked to speak with a mechanic about an issue I was having with my other nissan vehicle. He said, after I told him what was going on and how I had tried to fix it with no luck, “Oh that will only take an hour or so.” So I had the car towed to the dealership (from which it was purchased). After a little over a month of not hearing anything from them, I called. I was told the mechanic was having the same problem fixing it that I was. Every time he would fix one thing, it would show an error in another area. The cost at this point just with them was at $800, and it still did not run without error codes going off. The mechanic then said they would get back with us in a week to see if they had figured anything out. I did not hear from them so I showed up in person. The service representative told me that the mechanics locally could not figure out what was wrong with it, so they were going to call the factory to try to get help. They would call me the next week. Yeah, heard that before. A week and a half later, we called and they said they were just guessing at what it could be. They could try a couple more things but at this point I have already but over $500 in parts myself and they are now talking about possibly $1500-$2000 for a car that. Is only a wild guess if it will work. We already had one vehicle we bought here that had to have the transmission replaced within a year and then that brand new transmission went out after 3 years. So that’s 2 transmissions and the car isn’t even paid for and now they want me to just trust their wild guess. I don’t think so! I think they sell lemons. I will never buy from there again.
Amazing dealership, every employee went above and beyond!!! - New2Nissan
Everyone I dealt with at Paul Barnett Nissan went above and beyond to help me! My journey started in the service department. My transmission went bad in my car, and even though it was not a Nissan, they went above & beyond to find a new transmission for me & given the high cost of a brand new transmission, they even tracked down a rebuilt transmission option just to save me money!!!!! Needless to say later when it was time to buy another car, Paul Barnett Nissan was the only choice for me!! They are amazing! No high pressure sales here...it felt more like I was hanging out with friends walking the lot looking at inventory as they answered every question I had! When I was ready to buy, the process was quick & easy! They even gave me 2 years worth of free car washes next door at the Touch & Go Car Wash!!!!! Love this dealership everyone is so helpful!
Worst experience ever - longwood78
I was sold an Alternator when I needed Wheel Bearings. Someone hit my car there and they did not call me when it happened and did not apologize. They did not have a clear picture of what the damage was. I will never do business with them again.
I was leaving for out of town at the end of the week and... - KIMAFRANKLIN
I was leaving for out of town at the end of the week and noticed that one of my tire pressure lights kept coming on; I called to make an appointment and David and his team squeezed me into their busy day to get me fixed up! Customer service here always goes above and beyond. I love having someone local that I can trust, as a female, to steer me in the right direction when bringing my car in to be serviced. Big thanks to David and Kim at Petro!
Ray Brandt Nissan of South Mississippi