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I brought my 2020 Silverado Z71 in for its first oil... - A.TROSCLAIR
I brought my 2020 Silverado Z71 in for its first oil change. They got my truck in and out with quality work. I’m vey pleased
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Awesome customer service! I was checked in, and the... - bafowler39577
Awesome customer service! I was checked in, and the service department began to check my concerns immediately. Thorough review of my issue!I recommend Star to family and friends!
Trustworthy - Nautica Moore
He was straightforward and honest with my by being a first time buyer he talk me through what he thought was best for me . Go to him he’s a good guy and cares about his customers .
Well satisfied with the customer service of Jimmy Bradley... - Boyd
Well satisfied with the customer service of Jimmy Bradley that showed us our future Ford Truck.. and also the follow up help that James Rogers gave us, while making our decision. Finally, but not least...Jamie McElroy, who worked with us in helping us get the good deal we got. Would recommend any of our family and friends to Walt Massey Motors in Columbia, MS.
My automobile service went well and I was very pleased. I... - Minniefieldtim
My automobile service went well and I was very pleased. I always enjoy my visits to Herrin - Gear Chevrolet. Thank you very much for everything
Truly exceptional - king172
John Leyser in your service department, took my car in for service for a broken window motor. I did not have an appointment but needed it fixed as soon as it was possible. He assured me it would be taken care of and I would be contacted with a price for the motor and expected time of delivery. True to his word I got the phone call!!! Anymore that is not always the case, so appreciated for the time and effort taken to take care of my situation. Any future needs I have for repairs will be with John, he says what he will do and follows through. Much appreciated.
Quick service, comfortable waiting area, reasonable price! - Cajun01
They told me what time to come, took my car as soon as I checked in and one hour later it was ready! Great service!
I would like to thank Mr. CJ Johnson for helping me... - Kp212973
I would like to thank Mr. CJ Johnson for helping me finding my dream truck. And letting me see dreams come true. So if any needs a cool ride. See Mr. CJ Johnson.
Service - Sandy
Jimmy is the Service Manager and Dee is the parts manager. These two guys have almost 60 combined years in GM experience. For the BEST quality service in Mississippi, this is a must go to dealership. They will do what it takes to keep your vehicle in tip top running shap. Unlike other dealerships, the service manager doesn't test drive vehicles. Jimmy Steadman will take time to oversee everything pertaining to your vehicle from start to finish. The service advisors are also friendly and knowledgable.
Read before going anyplace else - Don Dodson
I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your treated the way you should be.
Great customer service! - MOtire
Just wanted to say thanks to a very friendly, helpful staff. We were traveling through the area to a beach vacation. Woke up this morning to low tire pressure. Pulled in dealership when I noticed warning to ask where I could get air. The nice gentleman said to just pull in his service department ( didn’t get his name had a purple shirt on) and they would be happy to look at it for us. So we did and they were very friendly and not only fixed our low tire but checked all of them for us. Can’t thank you enough! Will make our 7 hour drive today worry free. Thanks again!!
Went to get an oil change which they kept my car back... - Toot
Went to get an oil change which they kept my car back there a whole hour to charge me labor fee because it dont take a hour to change oil..This the highest i ever been charge since i been going there
Stole $600 dollars from me. Be wary of these guys !! - psrayburn1
I went to this busness to get an estimate to repair my car. The written estimate was approx $1200.00. A couple of months later I called and verified that my estimate was still good, to which I was told "yes". I then brought my car in for the repair,with my estimate from them ( barnes crossing). I also brought in with me a check from my insurance company for approx $800.00 which I signed the back and gave to them. When I came back to pick up my car. I was told I owed the business $1000.00. I am looking at my estimate from them $1200.00 minus $800.00 , I should owe $400.00 to them. They tell me 1. we have a contractual obligation to charge what the insurance company estimates the damage at. -- I called my insurance company and discussed this with them. I found this totally untrue. My insurance company estimated the repair at $1800.00. Minus my $1000.00 deductible, they cut me a chech for $800.00. I didnt even have to get the vehicle repaired if I had chosen not to. Barnes crossing gave me an estimate for $1200.00 to repair my vehicle, they then went up to $1800.00 for the repair to match the insurance company estimate. They never discussed the price increase with me. there fore the "contractual obligation" was a lie. 2. They claim the insurance company "required" them to match their estimate. -- with no contract what exactly is "required". another lie 3. Barnes Crossing told me that the guy that done the estimate didnt even work there anymore, Im thinking, whay doest that matter. The employee was an agent of the company, anyway I called to verify that my estimate was still good, which I was told "yes". 4. Was my original estimate to accurately repair my car? this should have been a valid, profitable estimate for the company. They only changed the price to match some elses estimate. They Stole $600.00 from me, Totally would not let me have my car until I paid the inflated bill. which was only discussed with me when I came to pick up my car. This is unethical, and I consider it theft.
Around September 10, 2020, I brought my C6 Corvette Z06... - sjeronymo
Around September 10, 2020, I brought my C6 Corvette Z06 from Meridian, MS (71 miles) to have warranty work done, with less than an eighth of a tank of fuel, but washed and clean. I received a call around the end of that week informing me that the right tank fuel module (basically a fuel level sensor) needed to be replaced, and that the part was on backorder with no ETA. Four weeks later the part arrived at the dealership, at no fault of theirs; however, I got a call during the sixth week informing that my car was completed, and rode with my girlfriend to the dealership two days after the call. When I arrived to pick up my Vette, the fuel tank was empty; and the battery seemed to struggle to start the engine. I drove to the gas station to fill it up for the trip back to Meridian. As I was sitting in her car, waiting for the tank to be topped, we noticed fuel pouring from the passenger side of the car. At this point, I was only disappointed. I immediately drove it back to the dealership with the video of it pouring fuel, how the battery was performing, and suggested that it was probably just a misalignment of the rubber o-ring for the left side of the fuel crossover tube that connects both tanks. We scurried back to Meridian for her to drop me off and get to work. I received a call on the 7th week to inform me that the leak was fixed and that I would have to buy a new battery, even though their shop killed the battery by not keeping it maintained during their checks and lack of being able to be driven; so we rode back up there a day, or so, later with a new battery. As I raised the trunk to prepare to swap batteries, I noticed that the carpeted trim along the left side of the trunk wasn't fully installed, and that my carpeted trunk may wasn't laid flat. Upon further examination, the mechanic failed to reinstall the XM radio receiver, and was still connected to the harness and laid over the trim carpet and tucked under the truck mat. I was getting mad at this point. Then, once I swapped the battery and started the car, wr began smelling fuel. At first, I was hoping it was just residual fuel odor that was resonating from the undercarriage. I wasn't so fortunate. The car was STILL LEAKING FUEL! At this point, I'm furious. The mechanic came out and admitted that he suggested that it needed a new tank. Keep in mind that I didn't drop it off with any fuel related complaints. Two trips to Roger Dabbs, wasting our time and gas money, just because the mechanic didn't check their work to notice the shoddy work. So, I left it with them, AGAIN, to fix their mess. The next day, I called the service manager and had to leave a voice message. I never got a return call, nor any call from management to address their concerns of poor service. After not getting a courtesy call from management, I called GM Corporate to file a complaint, Case # 9-6345582130. Even after filing a formal complaint, I still never received a call. Week 8, I get another call to inform me that the car is repaired; and that it was the o-ring alignment that I originally mentioned when this issue arose. However, I returned for the third time to retrieve the car. I signed the paperwork, got the key FOB, and had to walk out back to get it; because no one was available that knew how to drive a manual transmission. As I approached the vehicle, I couldn't help but notice how filthy the car was from rain, dust, and handprints; and the two rear tires had between 20-22psi of air in them. I don't use run-flat tires. As I pull into the service side to have the tires inflated, I notice that they didn't reprogram my tire pressure sensors, all blank except for the left front. My tires are inflated; and I leave. I was done dealing with Roger Dabbs Chevrolet of Brandon, MS. I don't recommend any Corvette owner to leave their car in the hands of Roger Dabbs mechanics. You can get this low level of service anywhere. I feel bad for the service writers who have to be the middle person between the junk work of their mechanics and the poor customer service of their management. At least the service writer was very professional while being placed in a difficult position. What's bad is that my first experience, a year or so ago, with this dealership was very pleasant; while this second experience was so terrible that it basically annihilated any future dealings that I might have had with Roger Dabbs Chevrolet. I WiLL NOT RECOMMEND THEM.
Unacceptable - Italiano687
The main problem with this dealership is that they refuse to be proactive. The service advisors do not keep you updated with the status of your vehicle service. I took my car in for a simple transmission flush and fluid change and was told that I would hear from them in 3 hours, well they never called and my car was there all week. When I got my car back it still has a problem, 3 days later it was back at this xxxx hole place because they screwed something up; oil under the hood and a mechanics tool was left under there. It’s been a week and my car is still there and they refuse to give me a loaner vehicle. My car is still in the same parking space it was parked in when I turned it over to them. Horrible service!
Unconcerned - Camaro17
Took my car in for check engine light next day it was on again took it back July 30 it’s now August 21 and I still do not have my car back and my service advisor Maggie could car less. She told me she would keep me updated and that was a bold face lie. After contacting GMC the part was finally located but days later my car is still just sitting at Skinners in Terry Ms.
Very frustrated - goin on 2 weeks with no car now - Kim
Very frustrated with the service department at Carl Hogan. They have had my car for over 2 weeks now - no loaner car has been available even though we have asked several times. They were not able to find the original problem with my car and damaged it in the process (we had driven it home when it started spewing oil, etc). Even though my husband has videos of the problem they say they didn't see anything wrong when they towed it back. Still waiting to hear about the original problem. We have called multiple times this week and have been told we would get calls back but have not - only when we push do they connect us to someone. To say we are frustrated is an understatement.
My dealer for life! - Cupcake
They consistently go above and beyond for their customers. Everyone there is professional, courteous, and just downright kind. They truly won’t stop until their customers are satisfied.
Ray Brandt Chevrolet