Best car ever ! So happy with my beetle - CHRISTINEWAGNER425
Thanks for taking care of my car !
Only place I’ll take my beetle great price’s , friendly folks , & they wash her too
Keep up the good work guys & gals !!
Top Reviewed Service Specialists At This Dealership
Dean Team Subaru is the BEST Dealership! All Excellent!! - onre
I proudly give all the staff at Dean Team Subaru my highest possible rating. From Eric Harrelson to Annie Thompson they all deserve my highest praise. They helped my daughter and I effectively resolve all our concerns with her Subaru Forester. They went the extra mile in every way and made sure we were well taken care from our first call to successful achieving the goal of complete satisfaction. Our thanks to everyone in the service department who do great work and the sales representatives as well who really made us feel at home. Great Job Dean Team Subaru!
VW Master Service Consultant
10 k service - Stu
Called the evening before to alert me to late opening due to weather. That I truly appreciated. Good to see DeMarkus in sales to discuss the car.
Xpress Service Advisor
Confused - Shantell Littleton
They are very friendly and great with my car but calling them this morn bc just got 1300 dollarsof work done in my car drive it for a week same lights came on hoping they can help me without having to pay more it's not there fault they actually helped me when Lou fusz sold me the car and told them they are a toyata dealership they don't work on Volkswagens went this morn Anthony took care of me right of way they are really good people looking out for the customer not how much money than can get out of you go!!!! Dean Team
Quick & Easy - Btaylor13
I went in for a tire rotation and to check my transmission (I thought it was slipping, turned out to be fine). The scheduling was super easy, my advisor Tony Fargo, was awesome, and called me as soon as the car was ready, and was available if I had any questions. I would definitely recommend!
VW Service - Cseyer
I had my 2018 Volkswagen Beetle serviced on Jan 31. The weather was horrible, icy road conditions were awful. I arrived about 15 minutes late and was worried that this would cause a problem with my appointment and the appointment of others. I drove 2 hours for my appointment and really would have not wanted to have to reschedule. The service department reassured my, got my car in and completed in no time.
Great customer service - Kurt&Katrina
I have purchased 4 vehicles from here and always feel that I am getting a good and reliable vehicle. I have had a couple of issues and each time they take very good care of us and always make it right. They know what good customer service is.
Outstanding Service!! - Mark1975
My wife and I were traveling to the lake Friday afternoon while pulling a trailer and my truck started to overheat. I called Larry at Central Missouri Tire to see if there was anyway they could look at it. He said to bring it in and they'd see what they could do to help. He knew that we were 2 hours away from our home...
Wow! We experienced exceptional service! Not only did they look at my truck immediately- they searched for the new water pump, found it and installed it as soon as possible. He and his guys even stayed late on a Friday night just so that we could get back on the road. Larry even took it a step farther by loaning us his own personal car to grab a quick bite to eat while we were waiting. I have to say that Larry and his guys made a bad situation so much better with the kindness he showed my wife and I. Thank you so much Larry and Staff for the exceptional service!! Highly recommend them!!
No like all the other car dealerships. - CaitlinG
My luck hasn’t been the greatest the past couple of months. It has been one bad thing after another. I was involved in a car accident, and my car was totaled out. I was put in a rental until the other persons insurance evaluated my vehicle. I knew the rental was only going to last for so long. I couldn’t let this car accident mess with my every day life. Therefore; I was proactive on the vehicle searching.
A week after the car accident, I went to look at a 2013 Mazda CX-5. I educated my self about this vehicle, I read the whole history on that carfax. I got to the dealership, none of the sales people chased me down. I actually had to go inside and ask for assistance. My salesperson was Mark Kleve, a wonderful man. The dealership just got the vehicle, Mark didn’t know everything about the it...which was perfectly acceptable. We took the vehicle out for a spin. I was sold!
So a couple days go by and Mark calls me. It was listed for $11,400. Not a bad price, even Kelly Blue Book agreed. Doesn’t hurt to try and knock the price down, right? Well... no budge. I was okay with that, because of KBB. Couple more days go by, and I kept finding myself looking back at that vehicle. I called Mark up, and told him that I want that Mazda. I advised him that my credit isn’t the greatest and I had no co-signer. What were my options? Mark got me in touch with their finance manager; Kim. Straight out of the gates, Kim was awesome. She was very helpful and acomadating. I put a little money down to hold the vehicle, giving the insurance time to write a check. The insurance did everything wrong and it took a few weeks to get the check.
Kim and Mark were easy going, helpful, understand, and not pushy. They made this process more pleasant, thank you. And thank you to the Lou Fusz, for holding the vechine for much longer than promised. I will refer your business to everyone and anyone. Thank you! I’m so glad I got to take the Mazda home today!
Replacement of rear brakes. - Girls buying a car
As always, the employees are so kind and friendly. I always feel welcomed and know that the work being done is honest and completed with the highest level of competence. When I go into the service department, I feel like I am talking to friends who want to make my life easier. I never anticipated having that experience at a dealership. Kudos to the entire service department team!
The absolute worst customer service - 13of13
Bought a CPO 2015 GTI on 11/10/18 took the car back on 11/14/18 for a small water leak at the windshield/sunroof. The dealer had the car for month and said the car was fixed. Picked up the car on 12/14/18 and made it a few miles away before water poured in all over me. They made the leak extremely worse. Took the car back to the dealer. Told them it was worse. Took the car home for a few days then returned the car to the dealer on 12/27/18. As of 2/14/19 the car is still not fixed and still at the dealer. The owner Larry Lefever and the sales manager Russ Fortner said they would not do anything for compensation. They are only going to fix the car if they even can.
Worst Experience of Life - austin.blackwell07
They have kept my car for two weeks now and cant even give me a phone call to why. I dropped my vw cc the 24th of july and no one has fixed it touched or anything. I was told last week someone will get me into a rental or loaner and then never talked to me again. I have left messages with the sales manager the service manager the gm and 3 different service advisors. I have spent $500 these last two weeks just getting to and from work. i am going t o take this issue as high as i can. my next step is corporate.
Stay away from VW. Period. - DON'TBUYAVW
Don't buy a VW from this dealership, they will not honor warranty. Anytime you want warranty work done; this dealership will take a pass.
Diagnosed the problem with my AC incorrectly. Estimated... - jkinzbach
Diagnosed the problem with my AC incorrectly. Estimated repair at $620. Went to another Honda dealer and they found a faulty relay switch costing $7.
Vehicle Purchase - exsalesguy
First off - In my previous job I was the Internet Sales Manager at the largest dealership in Wyoming so I am very knowledgeable of fair market prices and how the car sales process works...This weekend I purchased a 2013 Ford Edge from this dealership. My salesman's name was Kiefer Scroggins. I had set the appointment the day before through the Internet Manager (Sheila Jackson). FYI... their Internet department is fantastic! Very quick to return my call on the inquiry that I had made through their website and helpful in setting up the appointment for a test drive.
Back to Kiefer... Kiefer is a very professional, educated and detail oriented young man. He definitely does not fit the old-fashioned, dreaded car salesman stereotype that we all have dealt with in the past. He was very polite and extremely thorough and seemed to have in-depth knowledge on not only the vehicle that we wanted to purchase, but all Ford makes and models. He did a great job of explaining and showing us all the vehicle's options and capabilities. There really wasn't much deal making that had to be done. I had done my homework on comparing the wholesale vs retail costs of this and other similar vehicles within a 250 mile radius. This was by far the best pricing on this model vehicle that I could find. I would highly recommend purchasing a vehicle from this dealership (and would highly recommend asking for Kiefer) the next time you are in the market. Thank-you Jimmy Mitchel Motors and THANK-YOU Kiefer Scroggins!!!!!!!
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