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Super! Very pleased with service. - Naysmith
All employees were very friendly, courteous and very helpful with any questions we had about our new vehicle. Excellent! Excellent review of the features on the new vehicle.
Top Reviewed Specialists At This Dealership
Finance & Internet Sales Manager
Above and beyond! - BMB919
We were towed into Anderson Ford from I 80 on Our way from British Columbia to Connecticut! We were in a tough spot.
Alex, the service advisor, took care of us and vehicle unlike any other service advisor anywhere! She had my truck in a bay and an awesome tech Ray, on it right away. He diagnosed the problem within an hour and showed me that I lost a turbocharger. They had the parts the next day and I picked up the truck at 5:00 pm. Absolutely great service! My wife had a phone interview she needed to make and the staff in the waiting area gave her a conference room. They also shuttled us back and forth to our hotel.
Again, I'd like to thank the staff at Anderson Ford customer service that was above and beyond any of my expectations! Thank you!*
Professional and Helpful - Sue
The service department is above reproach. I was told I needed some costly repairs completed, but once they inspected the system Kevin told me the work was not necessary! I appreciate not being taken advantage of. I also appreciate the fact that they know my name and treat me with respect.
Professional sales and service - Rodney Rogers
We purchased our Lincoln from here. Thomas was excellent as our salesman. He wasn't pushy, he answered all our questions. I purposely took my time to purch, they didn't harass us to buy. They searched for all possible rebates and discounts. It was nice for a change to feel like you got a good buy on a vehicle and not feel ripped off. I highly recommend this dealership.
Great speedy service - Boris
reccently purchased a used car from larson motors (sales staff was pleasent and helpful) called in to have a service appointment set up and was scheduled no problem, lounge area was comfortable and had a nice chat with my sales rep and my car was out in no time.
Amazing customer service and Integrity - Edward
The car dealer here is amazing. I strongly suggest you to find the Trevor Kurtzhal, this guy can give you the perfect service and very specific car instruction.
Will be returning for all my service work - Oldman14
Mr. Gibson was very professional in showing the vehicles available.
He at no time used any high pressure sales tactics in trying to get the sale completed.
Horrible - MNNice
I worked with Nick Higgins for the last 2 weeks via email about a truck. I came from MN and he moved the truck, and sent someone else in his place, also threw an extra $1000 on the price. Truck had low air on all 4 tires, and gas light was on. Middle man John was terrible to work with.
Service writes didnt know what he was doing - Mr.Whitely
Took my Car in for to get new tires put on. Also an oil change they forgot that, how do you forget an oilchange its like the service write had no idea how to even do his job! An His responce "Oh, we forgot.." thanks for doing 50% of the work I requested. The Tech did a great job mounting and Balancing my tires, just disappointed that the Service writer sucked.
Awesome customer service - Adam
I was helped by Lee Ackley, she was able to help me find my dream car Mazda 2. She worked with my budget and was loaded with helpful information on any of the cars I was inquiring about, and helped to make sure I understood the whole process, even though I'm young I didn't feel out of the loop on the purchase. She really hooked it up and I've no regrets on the purchase, thanks Lee!
Fraudulent Advertising - exactlyNot
Big John’s advertised a vehicle on the Internet. In response to their ad and their verbal assurances I pre-purchased insurance, obtained a loan, took 2 days off work and traveled over 750 miles to Big John’s Ford in Minden, NE to obtain vehicle. Upon arrival I was shocked to learn that vehicle was totally misrepresented. Indeed 10 days later vehicle remains misrepresented on at least two Internet sites. Massive financial hit due to placing my trust in Big John’s Ford. Complaint filed with NE Motor Vehicle Industry Licensing Board.
On her trip to California my wife had her car serviced at... - bbman05
On her trip to California my wife had her car serviced at Anderson Ford in Lincoln, NE for a fuel pump. When she got to Ogallala her car broke down again. She took it to Jason Zoellner Ford to have it looked at. Turns out that Anderson Ford in Lincoln, NE had not only done a crappy job installing the fuel pump but they didnt even replace the fuel filter despite the fact that they said they did.
Not only did the service people at Jason Zoellner bent over backwards to help my wife get the fuel system working properly, but they didn't charge her a penny. That's right they felt so bad about the horrible experience that my wife had at Anderson Ford that they did all the work for free.
It is dealerships like this that make me want to drive across the country again just to buy a car from them. If you are considering going to the dealership I would recommend them 100%. Its nice to know that even in this economy there are still good people and good dealerships out there that put people before profits.
I can not say enough good things about this dealership.
Pleased with the outcome - Yahooo
The car had a major problem just a few days after purchasing it. We tried contacting WOODHOUSE just wanting help but the initial customer service told us that there was nothing that they could do for us. We did a lot of research and took the car in a few places until deciding to take it to VW Baxter where they took care of the problem for us. I was surprised to receive a call from woodhouse after the car was fixed wanting to find ways to compensate us for the time wasted, inconvenience, frustrations etc that the car and the company might have created us. long story short, all you need to know, is that they surprised me in a very positive way by making up for us not being happy with the company even when they didn't needed. You expect a good company to go above average service and that's exactly what they did and provide. The way the handled it showed me that they do care about the customer after the sale and that's really rare now days.
Beatrice Ford Lincoln