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I am always happy with my service at Diers! Shawn Brown... - cindy.coffman4
I am always happy with my service at Diers! Shawn Brown is awesome! Also Mike in sales and the rest of the team do a awesome job of treating me special. I will always come back to Diers.
Bought a 2017 King Ranch recently. Justin was amazing,... - Cheftroydstrand
Bought a 2017 King Ranch recently. Justin was amazing, GM was OK... Gave me a rental CHEVY when I bought a ford.... But Overall decent experience. Shame I spent almost 80k and had to turn around the next day to get items fixed on truck... But overall they made it right....
Chris and Spenser went out of their way to provide test... - rottinghausb
Chris and Spenser went out of their way to provide test drives without putting pressure on us. Spenser drove an Explorer 50 miles to our house so that my wife could test drive it for a trade-in. Chris made the closing process very timely and smooth on a Saturday afternoon while Spenser entertained our two ornery young boys. After the new Explorer was coated and read to be exchanged, Spenser delivered it to my wife at work and switched it with my our trade-in Explorer.
Service writes didnt know what he was doing - Mr.Whitely
Took my Car in for to get new tires put on. Also an oil change they forgot that, how do you forget an oilchange its like the service write had no idea how to even do his job! An His responce "Oh, we forgot.." thanks for doing 50% of the work I requested. The Tech did a great job mounting and Balancing my tires, just disappointed that the Service writer sucked.
I have a 17 year old Ford Ranger. I was told a Ford... - Chiling002
I have a 17 year old Ford Ranger. I was told a Ford service department probably would know more abut an older vehicle. Set up an appointment to have the alternator checked. Took my pickup to them. Was called and told battery needed to be replaced and the starter replaced. Also engine cooling fan had a crack. The battery and starter were only about two years old. I was told it would cost $1300 to have replaced. I said the pickup wasn't worth $1300. I asked about the alternator, was told it would cost have have an analysis done on the alternator, and would need a new battery before it could be done. I said the battery and starter didn't need replaced and wasn't paying $1300 I went to pick up the pickup in the morning and they could not find any paper work or find the keys. Waited for a half hour. Finally some papers were printed out, but they didn't know here the keys were. I said I was just going to leave after waiting for a long time . They said I had to pay $89 dollars. Never saw the papers, I said I would not pay, they said I would be sent to collections. I said fine, do that! I took the pickup elsewhere, got a knew alternator. Battery and starter were good.
I purchased a 2013 Ford Explorer. The sales staff made it... - Sad Ex-customer
I purchased a 2013 Ford Explorer. The sales staff made it pretty easy and now I understand why. I found out the the torque converter was already having problems (and they knew it) when I purchased it. Since I was 4 hours away, they offered to deliver it, which makes sense since I couldn't test drive it. I tried to follow up with my salesperson, but he never returned my calls. If this is the way they do business, be aware. I got took and its my own fault, but keep your eyes open with these guys.
As a repeat customer at the 65th & L St. Lincoln location... - ddandlc
As a repeat customer at the 65th & L St. Lincoln location I went to the new Lincoln location for an oil change on my two vehicles. I called and made the appointments for 8am with the second vehicle following the first. We dropped off the fist vehicle and asked for a call so we could come back and switch vehicles. I waited for 1hr and 15min and drove back thinking they would surely have the first vehicle done. To my surprise they hadn't touched the vehicle!
I asked what was going on and they said "I was next in line". I then asked why I made an appointment if it wasn't followed. No response came. I then asked how much longer would it be before the second vehicle was serviced. The response was "there are two vehicles ahead of it". I then asked if they would provide a loaner. No was the response.
Long story short, I had the first vehicle serviced and told them to forget the second! I waited another half hour before my vehicle was done and then left. I will not be back!
I had similar issues with the 72nd St. Woodhouse location. I stopped going there. Now I have to find a reputable location to do my service. I would not recommend either of these two locations as well as the Plattsmouth Woodhouse location.
It seems Woodhouse has forgotten what good service does in keeping repeat customers. That comes from a customer of nearly 45 years.
Great speedy service - Boris
reccently purchased a used car from larson motors (sales staff was pleasent and helpful) called in to have a service appointment set up and was scheduled no problem, lounge area was comfortable and had a nice chat with my sales rep and my car was out in no time.
Oil Change - Suz54
We purchased our 2014 Murano from Sid Dillon and the service was wonderful! But something changed in 2016, the last two times were not as good. I was reminded of how a well known oil change place is/was; telling me I needed this extra thing done and I have no idea so I told them to call my husband. The worst time was 3/31/17 - I made an appointment for 1:45 the day before but I needed to pick up my granddaughters by 3 at nearby schools and I told the service guy this. I arrived at 1:45 and the Murano was still on the rack at 2:30. I told the guys I had to go and I still didn't get out of there until 3:30 and the vehicle was not washed etc. I'm just disappointed b/c they were so good.
On her trip to California my wife had her car serviced at... - bbman05
On her trip to California my wife had her car serviced at Anderson Ford in Lincoln, NE for a fuel pump. When she got to Ogallala her car broke down again. She took it to Jason Zoellner Ford to have it looked at. Turns out that Anderson Ford in Lincoln, NE had not only done a crappy job installing the fuel pump but they didnt even replace the fuel filter despite the fact that they said they did.
Not only did the service people at Jason Zoellner bent over backwards to help my wife get the fuel system working properly, but they didn't charge her a penny. That's right they felt so bad about the horrible experience that my wife had at Anderson Ford that they did all the work for free.
It is dealerships like this that make me want to drive across the country again just to buy a car from them. If you are considering going to the dealership I would recommend them 100%. Its nice to know that even in this economy there are still good people and good dealerships out there that put people before profits.
I can not say enough good things about this dealership.
questionable - kmc
I question if I really got the service I needed and what I paid, was told 100.00 more from when I got off phone to when I got there. I don't believe the so called 21 point checks are really done, I myself will and would not bring my car back because of the rudeness and the question in back of my mind if the things they recommend need to be done and not really do a full check of the vehicle.