There were several issues with this service visit. I had... - RGL
There were several issues with this service visit. I had to bring my Tiguan in to repair an oil leak due to your service technicians lack of attention to detail on my previous visit.
I brought my Tiguan in for its regular maintenance. After returning home I began to notice a few drops of oil coming from the under carriage. I brought the car in to have this problem looked at. As I suspected the issue was the oils drain plug.
After being told the vehicle was ready I came back to pick up the vehicle.
1) the paper work was not ready. Initially staff could not find the paper work. Once they did, it was incomplete. No story or actions taken was listed on the paperwork.
2) incomplete work done, I purchased the oil additive for added engine protection on my last oil change. After reading the the story I discovered the the oil had been changed to replace the drain plug. When I had asked about the additive, they had forgotten about it.
3) the car was returned to me un washed
4) while I was standing at the counter my service representative and another Auto Nation employee began talking about the behavior of of a previous customer in a negative manner.
This service experience left much to be desired. It shows that your company does not value your customers time and monetary investment. Moreover, you don't value your customers, to hear your representatives speak so poorly of your customers in front of other customers summarizes Auto Nation's core values.
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