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Nancy Vega and the store manager made fair a great... - KG
Nancy Vega and the store manager made fair a great experience when we traded in a lease for a new one. We negotiated the price over the phone and email. There was no bait and switch when we arrived to sign the paperwork. They had the best price and the entire transaction went seamlessly. I highly recommend Hyundai of Salem, NH. Staff was very friendly and professional.
Had a great long day with Chris at Irwin Hyundai, bought... - cheshirecat8
Had a great long day with Chris at Irwin Hyundai, bought a New Hyundai Tucson. Love the car, color and price. I haven't bought a new car in 12 years, good people. Jessica was great too!
Excellent experience with David Ritter and his manager.... - andrewsjohn297
Excellent experience with David Ritter and his manager. We bought a used car and just all around a phenomenal experience. I give 5 stars for sure!
Service Department has a communications and On-Line... - tfd777
Service Department has a communications and On-Line Service appointment problems.
They seem to share a on-line system with Hyundai Service. I make an appointment and the Service Writer for some reason doesn't know about the appointment. They prefer that I call them. This has been a recurring problem for the past five years.
I had decided to purchase new tires. I requested a quote and a comparison of two model tires from the same manufacturer. Service Writer No. 1 booked the appointment and price and tire information. I called to find out about the quote and comparison. Service Writer No. 2 said he would call back at the end of the day. That never happened! Service Writer No.1 calls the next day which was my appointment day and was wondering why I didn't show up. I explained to him that Service Writer No. 2 never called me back. I was not about to drive 25 miles and find out the tires were not available.
11/24 Two Recall Notices - Service Writer No.1 calls me to let me know I have two Recall Notices. I schedule an appointment for 8:00 and ask how long the Recalls will take. Didn't seem to know. Service Writer No.1 schedules me for a rental car, I asked again, How Long? I left the vehicle and came back at 1:00pm. Now confusion starts because I get handed off to Service Writer No. 2. Who tells me they didn't start it yet. He didn't know it was here. He tells me that 's why I gave you a rental. I said, You never told how long. Why did I bother to make an 8:00 appointment if the vehicle was going to sit in the lot all day? One Service Writer per customer is probably an efficient way to deal with a customer. Where's the Service Manager?
I had a great experience at Auto Fair Hyundai of... - charlesdec11
I had a great experience at Auto Fair Hyundai of Manchester, Thank you Anthony. He made sure that all my questions and concerns were addressed and that I was happy with my purchase. Very knowledgeable making my purchase easy and stress free.
Mike Towne was wonderfully supportive when my 2015 Sonata... - Vermonster
Mike Towne was wonderfully supportive when my 2015 Sonata needed a new engine. He arranged for a loaner for me while it is being repaired.
Great service experience. All staff was friendly and... - Bmms914
Great service experience. All staff was friendly and courteous. Scott the service manager called me promptly before any work to discuss a coupon I had dropped off, eliminating any surprise charges or expectations. Very happy, much improved service than earlier visits.
Sales people - Deborahcooleu1960
The sales people were absolutely obnoxious. I stated several times I was just looking. First sales person backed off a little. Second sales person then kept at me and told be that if I'm on the lot looking he has to be there talking to me. I said no problem and left. I got in my vehicle and the general manager knocks on my window to ask what he can help with. I tell him how rude his sales people are and he proceeds to ask what I'm looking to buy. I said nothing here.