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We are new customer of Auto Serve. We purchased a 2020... - Sue
We are new customer of Auto Serve. We purchased a 2020 Nissan Rouge. Eric gave us a tour and showed us the service dept. Eric took the time to go over the Nissan that we purchased. We will recommend Eric and Auto Serve to friends and family.
Top Reviewed Specialists At This Dealership
Will always go back to this location!! Everyone is always... - K.smith9818
Will always go back to this location!! Everyone is always so helpful and never try to pressure you to buy.
Bob especially is great to work with. We’ve now bought two cars from him and will always go back to him because how he’s treated us.
No pressure and easy - jotchua79
I recently purchased a vehicle from VW of Rochester and Mark Leahy from sales was incredibly helpful and made the experience super easy. He was patient and when there were times where we were waiting for something (which inevitably happens when purchasing a vehicle), he did things like allow my wife to check out the new Atlas SUVs. Everything I experienced there was quick, efficient, professional, and came with zero pressure.
I think I am on my fourth or fifth Volkswagen through... - AA96211
I think I am on my fourth or fifth Volkswagen through these guys and I can’t remember any dealership as friendly, competent and thorough with some of the best customer service I have personally experienced! I have every service and oil change done here. It’s nice to be recognized and comfortable when dealing with the same people during the life of a vehicle. No doubt I’ll see them when it’s time for a another new Volkswagen in the years to come. Thank you all at Quirk.
As we were driving from Maine to Vermont today we had to... - Sekelso
As we were driving from Maine to Vermont today we had to stop to get some help with our tires. The folks at VW of Lebanon were incredibly friendly and helpful. They fixed the problem and sent us on our way within minutes. We were very impressed!
Poor service experience - bradcalabro
Had my car towed here as I lost pressure in my clutch. They mis-diagnosed the issue. Rather than reading the service bulletins that would indicate it was a failed slave cylinder, they just flushed my fluid twice for $200 and then sent me on my way. Clearly there was a leak in the system somewhere and they did not have the knowledge to diagnose this unfortunately. The car drove fine for less than a day as leaks don't just go away. The day before Thanksgiving we were stranded and had to have the car towed again. What would have been an $1100 repair had it been fixed the first time (which I would have been fine with) turned into a $2700 repair to replace the whole clutch. I called VW to see if they could make it right. They asked me to get the car towed there so they could look at it, however I already had a different garage working on it so we could actually have a working car back. The most they offered was a refund of the initial $200 flush. I understand they were trying to avoid needing to open the clutch, but it seems that a clutch losing pressure due to dirty fluid is not actually something that happens as it utilizes the same system as the brakes and the brakes had no issue. The service manager said that the same thing happened on another car the week before me and they needed a whole new clutch after as well. So pretty unfortunate they don't have the technical knowledge to service the cars sold by VW. So overall a frustrating and disappointing interaction. I would definitely discourage people from having their car serviced here for anything complex.
CROOKS - Disgusted customer
Stripped my oil plug and would not take the blame. Had to get the whole oil pan replaced, will never come here again. Also cut break lines in another vehicle and failed to inform us, was told to keep an eye on the break light... Find another dealership and save yourself some time and money.