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Great experience working with Jason Robinson - TS&JS
In the past 4 months, my husband and I have traded 2 vehicles with Jason Robinson. Jason thoroughly explained the Lease Program as we are new to leasing. Jason is very knowledgeable and personable. He made sure to show and explain all the options in our new vehicles. He even took the time to help us set up our phones with the hands--free systems in our vehicles. Jason was an absolute pleasure to work with. We would definitely recommend him to anyone who may be in the market for a new vehicle.
Terrie and John Salvato
Top Reviewed Specialists At This Dealership
Great experience buying a car - biker
Just bought an AllTrak from Miller -- and the sales team was by far the most helpful I've ever experienced buying a new car -- both David Rector and Shamus Constant. They went out of their way over a couple of days to help me understand the choices, find the car I wanted, and get it to their dealership. When negotiating the sales price, they shared enough data that I felt comfortable that I was getting a reasonable deal. And when I came to pick up the car with the rims and Blizzaks from my Audi (that I was trading in) they balanced and mounted them at no charge.
Excellent Customer Service !! - Manion40
I am from out of town and I noticed the check engine icon lit up in my console. I happened to be driving by and happy to see the dealership. They were very attentive and personable. I was done in less than an hour. The secondary air injection valve was stuck open and I needed a software update. Great experience !
Outstanding customer care - goerdtlamberts
I was in the market for a very specific Jetta TDI sport wagon, that was nowhere to be found. I contacted Rochester VW and received a quick response from Katherine W., requiring about my needs. I explained what I wanted, and she got back to me with the first set of suggestions, that didn't work for me, because I was looking for a very specific car. The hunt was on, and within 5 weeks she found what I wanted, Color, trim, etc, exactly my whishes. After arrival of the vehicle it was certified by the shop and I was informed of the find. My wife ,I and the owner of the dealership, noticed that there was some very minor flaws in the paint condition, that where overlooked in the certification, which where addressed immediately, to my full satisfaction. After one week the car was ready to be picked up, but by then my transportation possibilities where restricted to the point that I was unable to get to the dealer. Katherine immediately offered to pick my up at my convenience at any day and time, which she did and I was able to pick up my car. In retrospect the above and beyond positive attitude, of Katherine in customer relations, and the owner of the dealership, reflected my entire experience and I will return and recommend this dealer to family (we all drive VW) and friends. We bought numerous vehicles from Dealers in the past 2 decades, and none of them matched this experience. Job well done.
Very accommodating! - VWuWu
I've bought three cars there over the years and get all my services done there. The service and sales department are top notch. I've been there so often everyone knows me by name! Its absolutely one of the best dealerships I've worked with!
Great dealership! - Disappointed1
I searched online for a used truck to replace my 200,000 mile car. I found the Toyota Tacoma, equipped exactly the way I wanted, at Seacoast VW. As a walk-in you never know what you’re going to get. Michael (everyone is named Michael) treated me with respect from the moment I walked in. No pressure to buy the truck, no heavy handed bull. We reached a deal quickly. I am very pleased with the truck and the experience!
Service dept is horrible lousy customer service. - DisappointedVWowner!
NOYES - Lousy Customer Service in the SERVICE Dept - Specifically asked John in the service dept to do a safety inspection! After they called and indicated my 2015 VW beetle classic had a broken coil spring. Specifically asked to PLEASE do a safety inspection of any other fault issues. Quick reply to dump the customer off the phone was to say they've completed the inspection. Well, as to no surprise the vehicle needs to go back for additional work, the vehicle is making loud sound coming from the rear of the car. I've have never had a vehicle come out of service that didn't need to go back for something.