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First off the service was on my sons car and not mine. He... - lisad61
First off the service was on my sons car and not mine. He was given the wrong key when he left and he had things that were put as deferred that he had fixed by VW and has the paper work and the over 4,000 receipt for proof attacked to the paperwork for when those services were done. I do lease a VW and will not be getting another one from Nashua.
This dealership was really outstanding. I worked with... - Klsullivan0422
This dealership was really outstanding. I worked with Chet who made the process extremely easy! His attention to detail and overall approach was very much appreciated. I highly recommend this dealership!
As we were driving from Maine to Vermont today we had to... - Sekelso
As we were driving from Maine to Vermont today we had to stop to get some help with our tires. The folks at VW of Lebanon were incredibly friendly and helpful. They fixed the problem and sent us on our way within minutes. We were very impressed!
Poor service experience - bradcalabro
Had my car towed here as I lost pressure in my clutch. They mis-diagnosed the issue. Rather than reading the service bulletins that would indicate it was a failed slave cylinder, they just flushed my fluid twice for $200 and then sent me on my way. Clearly there was a leak in the system somewhere and they did not have the knowledge to diagnose this unfortunately. The car drove fine for less than a day as leaks don't just go away. The day before Thanksgiving we were stranded and had to have the car towed again. What would have been an $1100 repair had it been fixed the first time (which I would have been fine with) turned into a $2700 repair to replace the whole clutch. I called VW to see if they could make it right. They asked me to get the car towed there so they could look at it, however I already had a different garage working on it so we could actually have a working car back. The most they offered was a refund of the initial $200 flush. I understand they were trying to avoid needing to open the clutch, but it seems that a clutch losing pressure due to dirty fluid is not actually something that happens as it utilizes the same system as the brakes and the brakes had no issue. The service manager said that the same thing happened on another car the week before me and they needed a whole new clutch after as well. So pretty unfortunate they don't have the technical knowledge to service the cars sold by VW. So overall a frustrating and disappointing interaction. I would definitely discourage people from having their car serviced here for anything complex.
I think I am on my fourth or fifth Volkswagen through... - AA96211
I think I am on my fourth or fifth Volkswagen through these guys and I can’t remember any dealership as friendly, competent and thorough with some of the best customer service I have personally experienced! I have every service and oil change done here. It’s nice to be recognized and comfortable when dealing with the same people during the life of a vehicle. No doubt I’ll see them when it’s time for a another new Volkswagen in the years to come. Thank you all at Quirk.
The worst experience buying a vehicle I ever had.My wife... - Disgusted
The worst experience buying a vehicle I ever had.
My wife and I were in the market for a new car, I have always owned Volkswagens because they are great cars. This experience was so awful it almost turned me off to the brand. Our salesman was a portly fellow with the collection of Star Wars chotchkes in his cubicle. He was not very personable nor was he very interested in finding the model that met our needs. In fact, I have met common garden slugs with more personality and get up and go than this stellar individual. My wife and I did all the research and leg work for him and located the car we wanted at another dealer. We gave him the information and asked him to check it out and get it for us. He got back to us and asked us to confirm the color and options, which we did. When we went to pick up the car, it was the wrong color. Our sterling salesman insisted this was the one we wanted. Luckily, I had saved his email that that proved him a fraud. The dealership grudgingly agreed to find the model in the correct color and with the options we wanted. When we went to pick it up, it had obviously sat on a lot somewhere where the finish had gotten damaged, scratched and chipped. At that point, we were done with this surly and useless salesman. Enter Rob Noyes himself. Good old Rob’s idea of quality customer service is to be combative and argumentative. Being a rational fellow, I explained the situation to him and detailed how his salesman was less than forthcoming about certain facts about the vehicle he procured and didn’t seem to give a rat’s xxx if we were satisfied or not. After wrangling with Robbie for forty minutes or so, he finally agreed to “take care of the problem”. Not once did he apologize for his unctuous, dishonest salesman, in fact he defended the guy. The issues were never completely resolved to my satisfaction; I will never buy another car from this outfit. I have met some arrogant shysters in my day, but Rob Noyes takes the cake.