2014 Ram Transmission Replacement - SCZ
Since I was stranded with a failed transmission, Tim helped me get a rental so I could complete my trip. I was able to pick up my repaired truck on the return trip.
Top Reviewed Specialists At This Dealership
INTERNET SALES PROFESSIONAL
Quick and easy great price - SYD
I just purchased a Jeep Wrangler and Marc Nussbaumer (sales) was very helpful and finance manager was very friendly . I was able to drive down to Santa Fe and be finished with the whole transaction in 2 hours which is a first. I will recommend people to drive the 3 hours and shop at Lithia.
Great overall service - Efrain5941
Our first time buyer experience was exceptional the service was outstanding we dealt with a gentleman by the name of Gustavo Garcia he was great he went out of his way to make our experience the best and he did awsome very helpful
Dodge review - Oz1505
I just traded in my Chevy for a Dodge a month ago I am getting 22 miles per gallon in city with my new dodge 2017. I had a good tuck salesmen Adam Madrid
Excellent Purchase Experience and Price! - Ddk
This is the second vehicle we have purchased at Desert Sun this year. Best “no pressure” vehicle purchase anywhere. We dealt with Daniel in the used car dealership across from Desert Sun GMC .
Daniel was able to get us a great deal on a 2017 F150, even removing unwanted stripes.
Great, no pressure buying experience, they make you feel like family.
Up front and helpful - VanPeltJ
It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.
Jeep leaks repaired - Walking with whiskers
When I requested a quote for repair, I received it promptly. I was able to schedule it in quick. The shuttle service is good. I received rides home and back to pick up my car.
Updated: Patriot is fixed... Jeep after warranty work - Tired of dealing with this
Update: after emailing service manager, my Jeep has been fixed, no charge, in a timely manner. Thank you!
After having my Jeep for over a month for a new manual transmission under the lifetime drivetrain warranty, I picked it up and the ABS light & traction control light was on and the cruise control no longer works. Really? I have 135,000 miles on vehicle. It's bad enough the transmission went bad and it took them over a month.. Of course I could have had them fix it for $250+.
God Aweful Experience - Ruidosobuyer
We received a call from dealership: price, auto and trade in all in agreement We traveled 70 miles spent 5 hours there waiting. We were taken into room with finance person , door was shut. Then we were pressured for 2 hours to purchase extended warranty. In order to get out of room, we agreed. 5 hours for a quick deal. This is new auto, why? You will be sorry if you deal with Jack Key.
CAUTION - Traveling man
I brought my truck in for an inspection of a noise. They did not drive it or put it on a hoist. Their summary of the problem turned out to be wrong. They gave me a estimate for a totally unrelated problem in the five figures. I left there $125 poorer and no solution to my problem. I had to go to a different shop which analyzed it correctly for 1/10 of the price. I feel ripped off and will never darken their door again. BEWARE!
They lie - Bon42
They lied about everything go to Portales to buy not any Bender. They Sucker you in and then keep lies going. RUN!!!! It's all about the money to Trevor
They are stripping the vehicles without you knowing - sophiaannem09
This should be a "0 star" review, but Google has forced me to give 1 star. Written by Andrew, Sophia's husband. I bought a brand new Jeep Wrangler Unlimited (4 door) WillysWheeler edition from Jack Key Chrysler Jeep on Main St. in Las Cruces. This special edition vehicle comes with a variety of special features, including wheels (all black Rubicon wheels), grab handles, upgraded rubber floor mats, and a specific roadside safety/towing kit. When I received the vehicle, NONE of these items were with the vehicle. The grab handles, floor mats, and towing kit were simply gone. The wheels had been replaced with standard Wrangler wheels. I'm very sure that the vehicle was cannibalized by the dealership (particularly the general manager, Chad) and that all of these items were either taken home by the staff or given to buyers of other vehicles to sweeten the pot and make more sales. Additionally, I had to ask for each item individually. Neither Chad nor the salesperson (Suzanne) told me that these items were missing. If I had not been an informed consumer and had not known EXACTLY what should have been included with the vehicle, I would've paid full price for the WillysWheeler package and not received these items (total value of nearly $2,000). That's good old fashioned thievery, folks. I also never received a window sticker for the vehicle, and Suzanne refused to provide a duplicate (she said it would cost the dealership money), which is a violation of federal law. When I asked for the items, they provided the floor mats and grab handles fairly quickly (within a few days). The wheels were obviously the most expensive item, and at first they tried to say that I had bought the vehicle "as is" (totally false; the vehicle was advertised as brand new, and I paid for the full package, no discount). Luckily, they provided me with a "We Owe" letter for the wheels, so they agreed to provide them. After 3 months of stalling and unprofessional behavior (Chad acted as if he was doing me a favor rather than providing me items that I'd already paid for) they eventually ordered the wheels. Even that was done poorly, as I received Rubicon 10th Anniversary Edition wheels instead of the "true" WillysWheeler items (the wheels are only different cosmetically, so I accepted them). Obtaining the towing kit was even more of a hassle. Initially, Suzanne gave me a cheaper version of the kit that is designed for a Jeep Cherokee. The kit was labeled "Trailhawk" (a Cherokee variant) and was supplied in a case with a hook that fits into the rear of that vehicle; it didn't even fit my Wrangler. In addition, the kit was a much less heavy duty version than what should have been supplied with my vehicle. I pointed these things out to her, and even provided the MOPAR part number for the correct kit. When my wife showed up at the dealership to exchange the kits, we thought it would be an easy solution. However, Suzanne was extremely rude to her and even accused her of stealing items from the kit! We hadn't even opened the kit (all of the contents were still wrapped in plastic), so this was ridiculous. In addition, even though Suzanne had yelled at my wife and called her a thief, she had the nerve to call me and accuse my wife of being rude. This gives you an idea of just how unprofessional these folks can be. Suzanne also refused to give my wife the new kit, and she (Suzanne) told me that Chad (the general manager) had said that if I wanted the kit, I "could get a lawyer". By this time, I was more than fed up with this dealership and its unprofessional, rude, dishonest, and thieving employees. I called Chrysler's national complaint hotline and explained the situation. The representative was extremely nice and rectified the issue. The next day I went and picked up the towing kit. I did not need my lawyer :). We also had bad experiences with the service dept. The only honest employee there is the parts dept. manager. We will not return and will service our vehicle in Ruidoso rather than support these thieves. Don't buy here!