Hassle Free - NWResident
My car was checked in quickly at the scheduled drop off time and my Service Representative Howard Courtney followed it's servicing and notified me when it was ready to be picked up. Although the shuttle was avsilable I had friends available to pick me up. They reviewed the vehicles record to make sure all recalls had been fulfilled and informed me of services that are part of recommended maintenance without pressure to schedule.
Top Reviewed Specialists At This Dealership
Oil change - Rojo
We had an oil change and we got there a few minutes earlier. Carlos A was out service guy and he had great customer service from beginning to end! He took care of getting the car ready for the oil change and it didn’t take to long before they were finished. Very satisfied!
Great overall service - Efrain5941
Our first time buyer experience was exceptional the service was outstanding we dealt with a gentleman by the name of Gustavo Garcia he was great he went out of his way to make our experience the best and he did awsome very helpful
Customer service - Sister123
The service was amazing !!! Most importantly not pushy !!! Enjoyed talking to all the employees we dealt with !!! If your looking for a new vehicle ask for janay Zamora or Xavier
Great service - Shelly318
Took our vehicle in for minor service. Work was done quickly and at a fair price. James was very courteous and professional. Will bring our car back again as needed.
Up front and helpful - VanPeltJ
It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.
Great customer service - Jturner
Fast, friendly service. My car was repaired and ready for me to pick up the same day. I was able to set up appointment and have the repair and service complete within just a few hours, very convenient!
Updated: Patriot is fixed... Jeep after warranty work - Tired of dealing with this
Update: after emailing service manager, my Jeep has been fixed, no charge, in a timely manner. Thank you!
After having my Jeep for over a month for a new manual transmission under the lifetime drivetrain warranty, I picked it up and the ABS light & traction control light was on and the cruise control no longer works. Really? I have 135,000 miles on vehicle. It's bad enough the transmission went bad and it took them over a month.. Of course I could have had them fix it for $250+.
God Aweful Experience - Ruidosobuyer
We received a call from dealership: price, auto and trade in all in agreement We traveled 70 miles spent 5 hours there waiting. We were taken into room with finance person , door was shut. Then we were pressured for 2 hours to purchase extended warranty. In order to get out of room, we agreed. 5 hours for a quick deal. This is new auto, why? You will be sorry if you deal with Jack Key.
The Service Dept. is staffed by thieves. Terra too. - Secretshoppergallup
Oil change. After waiting an hour or so for a simple oil change the service counter girl and told me they could complete the oil change because the drain plug on my oil pan was stripped and couldn't be used and they could sell me a new pan for around $450.00. I knew this wasn't true because I always do my oil changes myself but wasn't able to at this time because of a back injury. If it was stripped it was ruined by the serviceBOY when he drained my oil. It had never leaked oil. I've been maintaining my own vehicles for nearly 60 years and this young girl was snottily telling me about her driving experience and was getting upset that "I was insulting her". I told her I wanted to talk to her Service Manager and when he came out from his desk he argued with me too and since the oil had already been drained he said it couldn't be driven out until it was repaired but would impound it there if I needed time to raise the money for a new pan. To make this short, I told them to put my old plug back into my pan and finish the oil change. He said he couldn't "ethically" do that but I was adamant and he finally agreed to do that if I would sign the invoice to the affect that they held no responsibility for my decision. I did that and Terra exhibited anger toward me as she took me to cash out. My oil pan has never shown any leakage before or after this event. I have to include that many Native Americans have told me of similar aggrevations, rude indifference, and unjustifiable fees with Tate's service. I am not Native. It was obvious that my experience involved the collusion of the service girl, her manager, and his inexperienced mechanic. I think their actions are intentional and should be investigated as a crime. CEO Tate what do you think?
They lie - Bon42
They lied about everything go to Portales to buy not any Bender. They Sucker you in and then keep lies going. RUN!!!! It's all about the money to Trevor
They are stripping the vehicles without you knowing - sophiaannem09
This should be a "0 star" review, but Google has forced me to give 1 star. Written by Andrew, Sophia's husband. I bought a brand new Jeep Wrangler Unlimited (4 door) WillysWheeler edition from Jack Key Chrysler Jeep on Main St. in Las Cruces. This special edition vehicle comes with a variety of special features, including wheels (all black Rubicon wheels), grab handles, upgraded rubber floor mats, and a specific roadside safety/towing kit. When I received the vehicle, NONE of these items were with the vehicle. The grab handles, floor mats, and towing kit were simply gone. The wheels had been replaced with standard Wrangler wheels. I'm very sure that the vehicle was cannibalized by the dealership (particularly the general manager, Chad) and that all of these items were either taken home by the staff or given to buyers of other vehicles to sweeten the pot and make more sales. Additionally, I had to ask for each item individually. Neither Chad nor the salesperson (Suzanne) told me that these items were missing. If I had not been an informed consumer and had not known EXACTLY what should have been included with the vehicle, I would've paid full price for the WillysWheeler package and not received these items (total value of nearly $2,000). That's good old fashioned thievery, folks. I also never received a window sticker for the vehicle, and Suzanne refused to provide a duplicate (she said it would cost the dealership money), which is a violation of federal law. When I asked for the items, they provided the floor mats and grab handles fairly quickly (within a few days). The wheels were obviously the most expensive item, and at first they tried to say that I had bought the vehicle "as is" (totally false; the vehicle was advertised as brand new, and I paid for the full package, no discount). Luckily, they provided me with a "We Owe" letter for the wheels, so they agreed to provide them. After 3 months of stalling and unprofessional behavior (Chad acted as if he was doing me a favor rather than providing me items that I'd already paid for) they eventually ordered the wheels. Even that was done poorly, as I received Rubicon 10th Anniversary Edition wheels instead of the "true" WillysWheeler items (the wheels are only different cosmetically, so I accepted them). Obtaining the towing kit was even more of a hassle. Initially, Suzanne gave me a cheaper version of the kit that is designed for a Jeep Cherokee. The kit was labeled "Trailhawk" (a Cherokee variant) and was supplied in a case with a hook that fits into the rear of that vehicle; it didn't even fit my Wrangler. In addition, the kit was a much less heavy duty version than what should have been supplied with my vehicle. I pointed these things out to her, and even provided the MOPAR part number for the correct kit. When my wife showed up at the dealership to exchange the kits, we thought it would be an easy solution. However, Suzanne was extremely rude to her and even accused her of stealing items from the kit! We hadn't even opened the kit (all of the contents were still wrapped in plastic), so this was ridiculous. In addition, even though Suzanne had yelled at my wife and called her a thief, she had the nerve to call me and accuse my wife of being rude. This gives you an idea of just how unprofessional these folks can be. Suzanne also refused to give my wife the new kit, and she (Suzanne) told me that Chad (the general manager) had said that if I wanted the kit, I "could get a lawyer". By this time, I was more than fed up with this dealership and its unprofessional, rude, dishonest, and thieving employees. I called Chrysler's national complaint hotline and explained the situation. The representative was extremely nice and rectified the issue. The next day I went and picked up the towing kit. I did not need my lawyer :). We also had bad experiences with the service dept. The only honest employee there is the parts dept. manager. We will not return and will service our vehicle in Ruidoso rather than support these thieves. Don't buy here!