Great customer service - AD-MDX
Customer service was great when I went in for an oil change and car inspection. Justin Hager was super professional and kept me informed during the process. Time spent waiting was minimal witch is much appreciated.
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Sales and Leasing Consultant
Service went from fair to GREAT!!!!! - matt1949
I purchased a new 2015 TLX. When I first began having transmission trouble (which is now well documented by Consumer Report Magazine and the web blogs) my complaints seemed to be falling on deaf ears. I went back twice and the attitude and service were better but, the transmission performance was still unacceptable. I gave the shop one more chance on March 17. I would like to commend Mr. Mark Ventrillo, the Service Director. Upon our meeting with Mark, he took complete charge of my situation immediately. He assured me that my concerns were REAL at that he would personally work through my tranny problem. He gave me a loaner car and then called me almost every day to keep me posted on his progress. That is excellent service!! When I picked up my car, the crazy shifting, jerking and slipping of the tranny was almost gone. Suddenly, the Service Center was much more responsive and energized!! I would like to thank Mark and the entire staff for their efforts to make things right with me and my car. I WILL be returning here for future service!!! Thank you all again. Matt Caso
best experience buying a car I"ve ever had - happycamper
being a single older woman , I was treated with respect and I cannot say enough about how great this experience has been. Would recommend to any lady looking for a car
Excellent Service as Always! - Acuraman
I have had my cars serviced at Flow Acura for over 15 years and they have always provided honest and excellent service based on my best interests! Yesterday was no exception. Sammy Sparks, my serviceperson, treated me wonderfully and provided me with s loaner while installing running boards on my new Acura RDX.
I have never had better car service!!!
Very Happy - Henry Dixon
I have dealt with Performance Acura on two occasions now - and would rate them five stars in every respect. From the ease of making the reservation, through to the work done and car collection.
Oil/Belt problem - hambone
The service was great. I came 2-hours away to get my car serviced. It was quick and painless. Would recommend Stevenson Acura. Service Rep, Keith, was courteous.
Professional, considerate customer service - K. Ethridge
I purchased my second Acura, my family's third, last week. I took my car in for service and decided not to invest any more in it. I was ready to talk about a trade in. The staff could not have been more nimble and responded to my request efficiently and made the process enjoyable.
JB Tillery is a fantastic person to work with, he listened carefully to both me and my husband and found a car that is a perfect fit. He took me on a test drive during a bitter cold night and provided hot cocoa afterwards. They provided a loaner for the night so we could think over our decision.
Once I made the decision, JB had the paperwork organized for a seamless transition of ownership. Everyone from the Kelly in service to JB Tillery in sales, made my experience satisfying. I come back to Hendrick because of the caring concern shown to me and the professional care of the great product they sell. My RDX has been a joy to drive and I find something more to like every drive.
Excellent Service - MYcars4me
I was very pleased with the professional experience that we received from the sales person who sold our car to us. So, if you're in the market for a great deal and vehicle see Eddie and he will hook you up!
In North Carolina