Excellent care - KatP
Alex was great through the whole experience. As a single mom he was understanding of the unique experience car shopping with a kid can be. He was patient and helped make the process entertaining to a kid. I had very specific things I needed n wanted in a car n with my payments. He fought for me and the dealership and he worked on it until I got what I needed in a car and what I wanted in a payment. I would recommend Leith Acura and Alex to anyone.
Top Reviewed Specialists At This Dealership
Excellent Service - hmvolvo
My experience at Crown Acura was excellent. I found a used volvo I was interested in on their website, and came in to see it. Brett was very professional and answered all my questions. After we purchased the vehicle there was a service issue that it required. Brett advised me to bring the vehicle back and issued a loaner car until the problem was fixed. I would recommend this dealer.
Always a great experience - Bigmack61
I have been buying Acura from this dealership for years and they always seem to treat me in the most professional way & get me a great deal.
Great Service Advisor - Susan123
I have been getting my MDX serviced at Flow Acura for the last 6 years. The service advisors have always been friendly and very helpful. My car is ready when promised and they communicate progress during the day.
Service personified! - Davebass23
Andy Gloc, George Christon, and manager Patricia F. are excellent people to have on your service team. I truly like these people, and there's no reason why you wouldn't too!
Poor customer service - Beachlife
I purchased a new Acura and have had a lot of issues with this car unfortunately. This is my third Acura and I love the cars but the Wilmington dealership is the most difficult to deal with and is a constant battle to have anything fixed properly and in a timely manner. Even just taking my car to have the oil changed, the guys always have poor attitudes. The last time, my steering wheel was torn up from nails or tools and after requesting that it be replaced and showing them immediately, they rudely stated they wouldn’t accept responsibility for it. I continue to document issues through pictures and videos, yet they still refuse to correct anything. After paying for a new Acura, I should not have to wait on tow trucks or service trucks continuously nor should I have a rental car more often than mine. The service of Stevenson Acura needs a major facelift. Bryan is the new service manager and is not any better than Nick, a service rep. Bryan was rude enough to hang up on me after stating he wasn’t going to help me.
Professional, considerate customer service - K. Ethridge
I purchased my second Acura, my family's third, last week. I took my car in for service and decided not to invest any more in it. I was ready to talk about a trade in. The staff could not have been more nimble and responded to my request efficiently and made the process enjoyable.
JB Tillery is a fantastic person to work with, he listened carefully to both me and my husband and found a car that is a perfect fit. He took me on a test drive during a bitter cold night and provided hot cocoa afterwards. They provided a loaner for the night so we could think over our decision.
Once I made the decision, JB had the paperwork organized for a seamless transition of ownership. Everyone from the Kelly in service to JB Tillery in sales, made my experience satisfying. I come back to Hendrick because of the caring concern shown to me and the professional care of the great product they sell. My RDX has been a joy to drive and I find something more to like every drive.
AppleTree Service not up to par - Annie23
After purchasing an Acura TSX from AppleTree Honda and Acura, I had oil consumption problems. As I had received a recall notice for this problem, I brought it into the dealership in October of 2018. I was told that the dealership would have to monitor this problem monthly for a complete oil cycle, photos were not an option. It is now 8 months later, and we are still monitoring. Long road trips are frightful for me, as I bring oil in my trunk and monitor along the way. In short, it loses about 4.5 qts of oil in 4000 miles. I am a lifelong Acura owner, but this experience has changed my mind. I would not buy or have my car serviced from Appletree again.
In North Carolina