Hospitality - vigster
In my 1 month of search, Eddie was the only sales person who didn't pressure me to buy the car. I liked the freedom and time he gave me to decide and buy this car. While I ran into some delays due to personal reasons, he was very kind and made this experience of buying the car seamless.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Senior Sales Representative
Great salepeople - Bmcaballero
We gave a top rating because of the customer service. We never felt pressured and Brett was wonderful to get to know. Brett and his manager JR worked with us to get us in our new car. We will definitely use them again.
Excellent service department - Rsx
Very satisfied with the service at Acura Winston-Salem. Cody always does a great job helping with the car.Acura is a great car Service is also fantastic
Always a great experience - Bigmack61
I have been buying Acura from this dealership for years and they always seem to treat me in the most professional way & get me a great deal.
A customer for over 8 years - Shannon
The service at Hendrick Acura has always been excellent. They truly make your the customer experience a top priority. I will definitely recommend them to anyone I know.
Poor customer service - Beachlife
I purchased a new Acura and have had a lot of issues with this car unfortunately. This is my third Acura and I love the cars but the Wilmington dealership is the most difficult to deal with and is a constant battle to have anything fixed properly and in a timely manner. Even just taking my car to have the oil changed, the guys always have poor attitudes. The last time, my steering wheel was torn up from nails or tools and after requesting that it be replaced and showing them immediately, they rudely stated they wouldn’t accept responsibility for it. I continue to document issues through pictures and videos, yet they still refuse to correct anything. After paying for a new Acura, I should not have to wait on tow trucks or service trucks continuously nor should I have a rental car more often than mine. The service of Stevenson Acura needs a major facelift. Bryan is the new service manager and is not any better than Nick, a service rep. Bryan was rude enough to hang up on me after stating he wasn’t going to help me.
Excellent Customer Service - Julie B.
I met with Paul Brown to browse vehicles. I had never seen an acura before. Paul had a couple picked out to show me and I fell in love with the first one. What a beautiful vehicle. Paul was exceptional as was the entire staff that I had interaction with. They made the process seamless. Thank you Paul and Hendrick Acura!
AppleTree Service not up to par - Annie23
After purchasing an Acura TSX from AppleTree Honda and Acura, I had oil consumption problems. As I had received a recall notice for this problem, I brought it into the dealership in October of 2018. I was told that the dealership would have to monitor this problem monthly for a complete oil cycle, photos were not an option. It is now 8 months later, and we are still monitoring. Long road trips are frightful for me, as I bring oil in my trunk and monitor along the way. In short, it loses about 4.5 qts of oil in 4000 miles. I am a lifelong Acura owner, but this experience has changed my mind. I would not buy or have my car serviced from Appletree again.
In North Carolina