Friendly & knowledgeable employees-stress free experience! - LAC03
Antolino was exceptional to work with in the car searching and buying process! He was very knowledgeable and service oriented. Antolino took my wants and needs into consideration and got me im exactly the car that I was looking for!
Top Reviewed Specialists At This Dealership
HELPED OUT MY MOM - tmoor901
Helped out my 86 year old mom buy a vehicle by herself for first time. Even let her switch a week later no questions asked! Best place I could have asked for mom to go
How buying a new vehicle should be! - outdoorsman86
Just bought a new Ram 2500 for pulling my RV from Miller Motors and all I can say is wow. These guys are painless to deal with and have great service. We worked with Jim and he came to Fargo to check out my trade while I was away for work. He listened to exactly what we needed in a truck and not only did he find it... he had it brought here from another dealer and delivered it personally after hours. Jim took the time to go through all the features of the new Ram and gave us tips on how to get the most out of the truck.
I worked with Ciara in finance and she was great to deal with. She listened to the situation and was able to get me a great financing deal compared to other places we looked. When it came to paperwork she wasn't pushy at all with the extended warranty and insurances. She was very informative and explained the different products offered. They are also very transparent with the numbers. I had asked to see the deal sheet once they had the numbers figured out and it was in my email within a few minutes.
Miller Motors took what was taking several weeks with no results from another dealer, and got it done in just a few days. We are very happy with the new Ram.
If I had to find a negative about Miller Motors it would be the hour drive out to Valley City. The boring drive is made up for ten fold by their amazing service, friendliness, and overall great experience. No stress... no anxiety... just finding the vehicle you need...at a fair price for the vehicle and your trade, and getting it all set up... for YOU! If you are in the market for a new vehicle... give these guys a call!
Thank You to everyone at Miller Motors!
Great experience - Bquintus
Great experience. Helpful salesperson willing to do what needed to be done to get a deal done. I would strongly recommend Brian Helmenstein and this dealership to anyone.
This experience was ok - Woody
Past experience was bad and previous sales interaction wasn't enjoyable. LAST time they were late getting at my vehicle, took too long (I had to be somewhere else after and they were aware of it) and didn't address any of my concerns other than the recall download.
It was great - mitchell1!
They worked with us to choose the right pickup. They were very friendly and knowledgeable. THRnak yuu for guys service and help. We love our pickup!
Worst Customer Service - Jeepless in Williston
Number 1 rule in Customer Service… The Customer is Always Right! Ryan Motors service department could use a refresher course in Customer Service 101.
I bought my Jeep at Gene’s Chrysler in Fairbanks back in May, they were AMAZING! In August I had to take my Jeep in to get the towing package code added to the computer system. I was leaving town and already a day behind schedule. Anchorage Chrysler got me in on less than 24 hours’ notice and had me on the road before noon, they were AMAZING! As we were headed out of town I noticed that the controls on my steering wheel for changing the radio station and controlling the volume no longer worked. Not having time to turn around I decided to wait until we arrived in North Dakota and see the local Jeep dealer to get this problem resolved.
After a grueling 2800-mile drive, upon arriving in my new home, I logged into my Jeep app on my phone to schedule an appointment for a couple days after arriving. Only to show up and be told “at this dealership we do not do any online scheduling!” despite the fact that I had on my phone the confirmation that clearly stated I had an appointment with them that morning. Since this was certainly not an emergency I said ok, well can you just get me in for your next available then… 4 weeks out was what they were scheduling for. After reminding myself this isn’t an emergency, waiting a few weeks won’t be the end of the world I said fine.
I show up promptly at 8am (4 weeks later) to check in for my appointment. I explain AGAIN what happened, clearly letting them know this wasn’t from misuse or abuse and it’s not normal wear and tear. Considering my Jeep is only a few months old, I did exactly what I was supposed to do in taking it to a certified dealer to have the work done, that I expect this work to be covered. I had to wait an hour for the shuttle to get to work. Not once during the day did I get a call to get updated on the status. Around 4pm I called them. They were still working on it, didn’t know how much longer it would take, probably be done tomorrow is what they said.
At 8 am my phone rings, apparently it managed to fix itself over night, because she was ready for pick up. With a hefty price tag of almost $400. I was told this was “not their fault”, it was whoever did the work so there’s nothing they can do. They then told me it was due to aftermarket parts, which was completely WRONG. Then I was told that my service advisor would better be able to help me, and would call me. She called, timely, which was a nice surprise. She informed me that since it was the dealer in Anchorages fault there was nothing she could do, that her coworker misspoke that the part was not in fact after market, however that doesn’t change anything and I am responsible for this bill.
Ryan Motors… this is what should have happened. Service Department should have picked up the phone and called the Anchorage dealer, this is not rocket science, not hard, we want the same thing, for you to get paid for the work you did. I’m the customer, I’m not a car person, I don’t know who did or didn’t do whatever happened to make this problem happen. The two of you know what you’re talking about, know the lingo, have the details in front of you, have access to all the info you need to make this right for me, the customer, and for you to get paid.
Day 3 into quite possibly the worst customer service experience I’ve encountered, Anchorage Chrysler has reached out to Ryan Motors and yet here I sit, waiting to hear from my local dealer to get my jeep back.
At 4pm I drove down to check on the status after waiting all day to hear from someone. I finally get some answers. They were charging for same work twice, once to the warranty and once to me. Pretty sure the industry term for this is “double dipping”. Anchorage Chrysler is taking care of the bill to make this right, having gone above and beyond in the Customer Service department yet again.
Imagine my surprise when I get into my Jeep and find muddy work boot prints ALL over the driver’s side of my car! Ryan Motors, are those little paper floor mats really that hard to use, that expensive to buy???
I’ll be driving several hours to get my Jeep serviced from now on. I’ll be going to a different dealer to buy my son’s car next month.
“One customer well taken care of could be more valuable than $10,000 worth of advertising.” Jim Rohn
Just imagine how much one pissed off customer is going to cost you over a measly $400 service bill and a mess that could have been avoided or easily cleaned up…